Excellent service, arrived on time and got started straight away. I would like to say a big thank you to Bradley, Excellent work and great attitude. Would definitely recommend them.
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レビュアーのコメントを見てみましょう
Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... もっと見る
企業が回答しました
I recently placed an online order with Remland Carpets, and while the unconnected delivery company caused a few headaches with mixed messages and lost parcel confusion, Marie-Louise and the online sa... もっと見る
企業が回答しました
i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into productio... もっと見る
企業が回答しました
企業情報
当該企業による記述
Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
連絡先
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, 英国
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
4.4
優良
98件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
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Flooring has just been dumped in the…
Flooring has just been dumped in the driveway!
No one rung the bell or knocked and u haven’t inspected it to make sure it’s not damaged! Terrible customer service in absolutely fuming. I’ve got a broken arm and have no idea how I’m supposed to get this inside!
2025年4月3日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hi Sian,
Thank you for your review and I’m really sorry to hear about how your delivery was handled. Although we use third-party couriers for larger flooring deliveries, we absolutely agree that leaving the order on your driveway without knocking or ringing the bell is not acceptable, especially given your injury.
We understand how frustrating this must have been and this is not the level of service we expect from our delivery partners. I’m glad to hear that the issue has since been sorted and resolved, but please rest assured, we will be raising this with the courier to prevent it happening again.
If there’s anything more we can help with, please don’t hesitate to reach out.
No updates on delay.
Orders flooring. Paid for flooring. Multiple emails saying order is processing. Weeks later still no further forward. Rang a few times to be told they come direct from the supplier. We will ring them get an update and get back to you. No one ever gets back to you. Desperate for this flooring as it’s holding up my son’s bedroom.
If I don’t have a date by tomorrow I will be cancelling and raising the issue with my card provider.
2025年1月6日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced earlier this year and we completely understand how stressful delays can be, especially when a bedroom renovation is depending on it.
We’d just like to clarify that we did reach out with updates at the time, including information we received from the supplier regarding the status of your flooring. We’re sorry if any of those messages didn’t come through clearly or caused any misunderstanding.
We truly appreciate your patience throughout the process, and we’re glad we were able to assist you. If there’s ever anything more you need or any way we can help in the future, please don’t hesitate to get in touch.
Thank you again for your feedback.
Do not order from this company!
Do not order from this company!
I ordered some vinyl flooring almost 3 weeks ago. Was told it was delayed as they didn’t have the stock available (red flag since it was still available to order on their website at this point). This delay was supposedly until 6th December. 6th December arrives and no update. I called up and then it was oh sorry it’ll be in on the 9th December and we will ship to you next day. 10th December arrives and nothing. At this point I’ve had to delay the fitter so I call to see what other vinyl is in stock and pick a different one. Told this will arrive Monday 16th. By Friday 13th no order update so I call again, sorry but your order won’t arrive until Wednesday 18th (the day my fitter in booked for). At this point I’m very frustrated and end up cancelling the order. Ordered from elsewhere on Saturday and my new flooring has arrived today no problems.
Still waiting on a refund from Remland for the total amount (including the difference between my first and second order) and not convinced I will get my money back but I wait with bated breath.
Do not order from here, please go elsewhere.
2024年12月17日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Rachel,
Thank you for your feedback and we sincerely apologise for the experience you've had with us. This is not the level of service we aim to provide and we understand how frustrating these delays have been, especially when coordinating with your fitter. Our sincere apologies for the communication on our side not being the best.
The issues with stock availability and subsequent delays were caused by unexpected supplier issues, and we regret that our website didn’t reflect real-time availability. This is something we are actively working to improve to avoid similar situations in the future. However, as we do not stock everything and the stock levels are with our supplier, it is difficult for us to reflect the stock levels on our website. So instead, when this issue does arise we contact our customers immediately (which we did with you) and let them know with some options on how to proceed. I appreciate this was not ideal, but we did let you know as soon as possible so you could make a decision on how you would like to proceed.
Sadly the delay was due to the supplier not sending the item on time as their delivery vans have been full due to the festive period and they did not communicate with us. We did offer to send the vinyl on an AM service for you to try and make this right for the day your fitter arrived on, but we appreciate this was not suitable. I can only apologise for this and would like to reassure you, this is not the usual way we do business and I am very sorry for your experience.
As you can see, we are a company that has been trading for over 32 years and are not a 'red flag' company. On our review portal with 'Reviews - io' we are rated 4.8 stars. I can also confirm your money has now been refunded in full for your order.
We appreciate your patience and sincerely apologise again for the inconvenience. We hope to have the opportunity to serve you better in the future.
Best wishes Rachel,
The team at Remland
Great customer service
I ordered 3 packets of laminate and the top board on two packets were damaged even although packets were very well wrapped.
I thought it would have been a drama to get two replacement boards.
I sent an email with photos of the two damaged boards.
I got an email the following day with an apology and an order number for a new full box of laminate, 9 boards rather than 2.
Excellent custservice
2024年11月30日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Mark,
Thank you so much for your kind review! We’re truly sorry that the initial delivery had damaged boards, but we’re glad we could resolve the issue quickly and to your satisfaction. Providing excellent customer service is a top priority for us, and it’s wonderful to hear that you were pleased with how we handled your replacement.
We appreciate your understanding and your trust in us and we hope you enjoy your new laminate flooring. If there's anything else you need, please don't hesitate to reach out.
Best regards,
The Team at Remland
Our home has been transformed
We’ve just had a new carpet fitted by Remland and we couldn’t be happier. Reasonably priced, we opted for the slightly more expensive Hollywood fit and our home has quite literally been transformed. The 2 fitters expertly laid our carpet on 3 flights of stairs and 2 hallways in a day; contending with both a curious cat and dog throughout. They demonstrated real craftmanship and enthusiasm for the job in hand and did a great job cleaning up afterwards. I would heartily recommend Remland and the excellent team who work for them. Thank you.
2024年6月17日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Tom,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with your new carpet and that the Hollywood fit has made such a positive impact on your home, that is the perfect touch! Our fitters work hard to ensure every detail is just right and it’s great to know they have impressed with their craftsmanship, even with a curious cat and dog in the mix! 😊
We’ll pass along your kind words to our team; they’ll be so pleased to hear how much you appreciate their hard work. Thank you again for choosing Remland and for recommending us. Enjoy your transformed home!
Best Wishes,
The Remland Team
exceptional customer service
I've used Remland before - I've always found their customer service goes way beyond, they couldn't have been more helpful with suggestions and multiple samples. Speaking to customer service again today with a super helpful person, gave me different ideas and lots of stuff to consider. Can't recommend highly enough :))
2024年6月17日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Caroline,
Thank you for your kind words and for being a loyal Remland customer! We’re so glad to hear that our customer service team has continued to make a positive impact and that their suggestions and samples have been helpful in finding the perfect fit for your space.
It’s always a pleasure to assist and it’s fantastic to know that the conversation left you with plenty of new ideas to consider. Your recommendation means a lot to us, thank you again for sharing your experience!
Warm Regards,
The Remland Team
First class Customer service from placing my order to delivery…
I can truly say that the customer service is second to none. Remland Carpets give a first class customer service to customers. From placing the order to delivery I was informed every step of the way. The product knowledge and my requirements were quickly identified through the chat, and the online ordering process was simple. I was informed of the delivery and time frame in advance which was adhered to exactly.
I would highly recommend the company.
2024年5月28日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Susan,
Thank you so much for your wonderful review! We're thrilled to hear that our customer service exceeded your expectations and that you found the ordering process smooth and informative. It's fantastic to know that our team's product knowledge and commitment to clear communication made a positive impact on your experience. We appreciate your high recommendation and look forward to serving you again in the future!
Best regards,
The Remland Carpets Team
A very positive experience.
Had a very positive experience using this company. My first contact was via their website, when I requested samples, which were delivered very quickly.
I required additional advice and contacted the company using the “help@“ email address. The replies were prompt, and the help and advice I received from Sophie and Marie-Louise was very much appreciated. Sophie arranged the particulars of my order, and processed a custom order very quickly. Delivery was handled by DX; the quoted delivery date was met, and the driver followed the additional delivery instructions.
I wouldn’t hesitate to use Remland again; friendly and professional replies to queries.
2024年5月1日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that our team, especially Sophie and Marie-Louise, could assist you so effectively. It's great to know that you found our website convenient and that our prompt responses and swift handling of your order met your needs. We're pleased that the delivery went smoothly as well. Your kind words are much appreciated, and we look forward to serving you again in the future!
Warm regards,
The Remland Carpets Team
Paid £21+ for what is described as…
Paid £21+ for what is described as Express Dispatch , this to me would infer next day delivery , its not all all that service , 5 days later I will receive . Very misleading claims
2024年3月6日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Fiona,
Thank you for your review and for bringing this to our attention. We're truly sorry to hear about your experience and any inconvenience it may have caused. Our express dispatch option states clearly on our website at checkout: 'Same day dispatch when you order before 12 noon. Orders placed after 12 or on weekends/bank holidays will be processed the next working day'. We offer this service so orders can leave us on the same working day, but we do not advertise it as a next-day service as sometimes the items can be delayed. I do apologise if you were confused by this. Although we sent your item out on a 1-2 day service, on this occasion it was delayed by the couriers which caused the 5 day delivery timeframe. Apologies for this.
We value your feedback and we are glad we have now made this right for you and resolved this via email.
Again, we apologise for any disappointment this may have caused and appreciate your understanding.
Kind regards,
Remland Team
one happy customer!
Vinyl sample received quickly and then full order placed- again, received quickly. Great communication from company, excellent product- one happy customer! Would recommended and would purchase from again.
2024年2月12日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Hannah,
We're thrilled to hear you're happy with both the speed of delivery and the quality of our product! Thank you for recommending us and we look forward to serving you again in the future!
Kind regards,
Remland Team
Online Enquiry - Very Helpful & Competitive Prices
I enquired today online regarding a particular carpet and found the colleague at Remland Carpets very helpful and their prices highly competitive.
Thank you very much for your kind assistance!
2024年2月7日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello,
We're delighted to hear that you found our colleague helpful and our prices are competitive! Thank you for reaching out to Remland Carpets. We're always happy to assist you every step of the way!
Kind regards,
Remland Team
I am so impressed with the service that…
I am so impressed with the service that Marie and the team provided, not only was communication excellent yet they helped me every step of the way to make this a seamless purchase of good quality carpet. Very happy and thank you kindly
2024年2月1日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Emma,
Thank you for your lovely review! We're thrilled to hear that Marie and our team could provide excellent service and make your purchase seamless. Your satisfaction means a lot to us!!
Kind regards,
Remland Team
arrive promptly and very helpful support
2024年1月16日
Remland Carpets & Flooring からの回答
Hello Gianna,
Thanks for the kind words! We're thrilled to hear you had a great experience with us!
Kind regards,
Remland Team
Excellent service!!
Excellent service from beginning to end! Had our carpet put down this morning in the porch and toilet by Jim who did a fabulous job (even sorted out a very tricky bit!).
Will definitely use this company again. Very competitively priced too!
2023年11月20日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello,
Thank you for taking the time to leave us a lovely review! We are pleased to know you are happy with your new flooring and that Jim did a great job. We will pass on your kind words!
We hope to see you again soon.
Kind regards,
Remland Team
Great product & service!
Thankyou for the delivery of the superb vinyl. It was received on the day said and we are very pleased with the quality of it. It looks even better than the pictures. We're very happy customers. The chat function and advisor we spoke to were very helpful and personable. Highly Recommended.
2023年10月13日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Zoe,
Thank you for taking the time to leave such a kind review! We're so happy to hear that you had an excellent experience with our service and you are pleased with the quality of the flooring!
We hope to see you online again soon.
Kind regards,
Remland Team
Excellent service and quick delivery
2023年10月16日
Remland Carpets & Flooring からの回答
Hello Gwen,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an excellent experience with our service and that your delivery was quick.
We hope to see you online again soon.
Kind regards,
Remland Team
Delivered on time by a polite young man
2023年9月27日
Remland Carpets & Flooring からの回答
Hello Mrs Watton,
Thank you for your kind review. Customer satisfaction is a top priority for us, and we appreciate your positive feedback.
We hope to see you online again soon.
Kind regards,
Remland Team
Amazing service from start to finish
Amazing service from start to finish! We went into the shop a month ago after ordering a few samples of vinyl online. The sales staff were so helpful and we were in and out with our flooring booked in for a few weeks later. The whole process literally took 10 minutes! We then got a call the day before our fitting to confirm the time and the fitter came on time the following day and was incredibly polite. Really happy with the quality of the flooring and fitting in our kitchen and wouldn’t go anywhere else now.
2023年9月20日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with our service from start to finish. Our team takes pride in providing excellent customer service, and it's great to know that you found our sales staff to be helpful and efficient. It's wonderful to know that you are satisfied with both the quality of the flooring and the fitting in your kitchen.
Your kind words and loyalty mean the world to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your beautiful new flooring! We hope to see you again soon.
Kind regards,
Remland Team
Excellent customer service
Excellent customer service. Excellent communication. Thank you Sophie!
2023年9月14日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Adam,
Thank you so much for taking the time to leave us a lovely review! We very much appreciate it.
We appreciate your support and look forward to seeing you again in the future.
Kind regards,
Remland Team
Amazing customer care from start to finish
Marie was amazing from start to finish, she explained everything and sorted out an error I had created without any fuss. A company with understanding and customer care at their forefront. I would definitely reccomend them to anyone. I will be using them again for our next project.
2023年8月21日
自発的なレビュー
Remland Carpets & Flooring からの回答
Hello Lois,
Thank you so much for taking the time to leave us a kind review! We very much appreciate it and we are absolutely thrilled to hear that you had such an outstanding experience with us and we will pass your kind words on to Marie.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards,
Remland Team
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