Santander レビュー 378

Ble svindlet, også er de så firkanta at de anser det som avtalebrudd og dermed sender meg faktura på 312.000kr. De krever at jeg anmelder for å slette fakturaen sånn at jeg kan betale månedlig som før heller igjen. Men når jeg informerer om at jeg har anmeldt nekter de å fjerne den. Kundeservicen er frekk og vil ikke ta stilling til noe så de sier bare «ring opp senere»

Fungerer greit.

Har sparekonto der, fungert utmerket hittil.
Tar ett par dager ved overføringer.
Brukt banken siden høsten 2022.

The executor of the father will contacted Santander with transfer of money into executor account to pay bills etc. Sorted very quickly and easy. Father bank account to sort out with father bank is nothing but problems and told different things every time. Well done Santander!!

Online banking - five stars.
Outlets (customer service) - five stars.

Chargebacks - used to be five stars, now 2.

Average = 3.

Why? Because they made excuses over what was a fully proven open-and-shut case against Sports Direct and I should have received my money but because of some grey areas to do with Mastercard over certain means of transactions, they couldn't return my funds.

Since then, there should have been a full case of fraud opened up against a company called Autodoc, a garage which did more damage to our car then provided the requested fixes, and again they simply closed the case.

There is also a line of rationale called Logical Deduction, when a company such as The Range (online) doesn't cancel orders they are meant to, should have to refund your money but instead we are told that obtaining funds back has become especially difficult and that very obvious cases for the return of funds might not be successful.

You have to wait about two-weeks for forms to come through, as well, and it is starting to look as if debit-accounts are not protected with Santander putting customers off and then declining your moneys owed.

I was with Abbey National before they became Santander and together with the fact that the bank don't offer any business options for start-ups, I am concerned that even their long-term customers are not in receipt of that which is expected.

I was already annoyed with them, after they made a fuss over obtaining money back from a company called Crampton and Moore who robbed us of £249 for a used DAB-radio sold as new and then who refused to provide the necessary returns-label, grey areas again...

Not good enough and maybe time for a change. They can talk about disloyalty in adverts but maybe they could consider why people want to leave instead of complaining about it somewhat after the fact.

I am absolutely disgusted with the service—or lack thereof—provided by Santander Holiday Insurance. I specifically took out this policy after being assured it covered cruise-specific issues, including missed ports due to bad weather.
​However, when the weather turned and ports were missed, I was told the coverage I was promised didn't exist, and I was offered a insulting £40 settlement.
​The Main Issues:
​Deceptive Sales/Information: I was given false and misleading information. It appears Santander, Chubb, and their partner companies do not communicate with one another, leading to customers being told whatever is necessary to get them to sign up.
​Zero Proactive Communication: They didn't have the common courtesy to update me on my claim or my complaint. I had to continuously chase them via email just to get a response.
​Poor Value vs. Competitors: My family took out insurance with the Post Office; they had their claim settled and paid within days. Meanwhile, I had to fight for basic transparency from a bank I once trusted.
​
​Santander has completely let me down. There is a total lack of accountability and a massive disconnect between their departments. I will be canceling this insurance immediately. If you want peace of mind for your holiday, look elsewhere—don’t make the same mistake I did.

Dårlige vilkår for gode kunder i disse tider. Kraftig innstramming.

Ikke mulig å snakke med kundeservice via telefon. Har et spørsmål rundt en faktura men ingen svarer og samtalen avsluttes automatisk hele tiden. Alt for dårlig. Man drukner i valg først 2, deretter 3, deretter 6, deretter 4 deretter 4 og på slutten får man beskjed at det er stengt selv om telefontid er fra 09 til 15:00. HELT VANVITTIG!

Bor i Thailand ,prøver forgjeves å overføre penger til min sparebank. Kommer til signering,så kommer det ,noe gikk galt,prøv igjen senere. Sier jeg ikke har gitt nok opplysninger,.Går inn å får opdatering vellykket,...Hjelper ikke,..Kundeservicen er bonn!

Kommunikasjon med banken har vært helt forferdelig. Du blir ikke informert om sentrale momenter for ditt kundeforhold. Opståtte spørsmål som f.eks. dokumentsjekk tar mer enn en halvt år, selv om hver enkelt kundebehandler du har ringt 10 ganger i denne perioden, lover deg at det blir tatt tak i snart.

Prøver å komme i kontakt med kundeservice på telefon...Viser seg helt umulig.
Chat funksjonen er enten inaktiv eller ikke eksisterende...
Aldeles håpløst.

Redigere min kundeopplevelse, da Santander tok kontakt og ordnet opp. Det var en utmerket kundekontakt, og Santander betaler bra rente inn på konto hver måned

I had a very helpful and polite man today, help me with an ongoing claim. He was friendly, patient and couldnt help enough. Reassured my issue as urgent. Hopefully we will get it sorted now. Thank you Hussainh( excuse the spelling)

The service is a joke. For leasing they have telephone opening times hours 12-15 which is extremely narrow. Not surprisingly you sit in queue forever as they say you should try to chat. Which I have done. The chat function knows zero about your particular case like rest values and so on. That a big bank can go so low shows that they don`t really care about their clients. When I eventually came through they still couln`t say what the rest value would be if I prolonged the finance one year. So how to make a decision ?

Tried to access Bank account online, website loaded had to get One Time Code tried many times non received. Phoned bank no service after 6pm. No wonder Customers are leaving less & less service from these guys.

Sinnsykt dårlig kundeservice. Har kjøpt mange biler igjennom santander. Men nå betaler jeg ut mine siste lån og kommer til å ta mine billån hos en annen bank fra nå av. Jeg bistilte sluttfaktura på å betale ut hele lånet i desember, jeg gjorde det. Ene lånet gjensto på over 60000 og det andre lånet på over 1020000. Jeg betalte begge fakturaene. Men uansett fortsetter de å purre og mener jeg har en ubetalt regning for desember, og samtidig står det 5000 kr igjen tilsammen på begge lånenene Nå når jeg logger inn på santander sin side. Får ikke kontakt ned kundeservice over telefon og roboten skjønner ikke en dritt. Virker som KI fra 1900 tallet.

Fantastisk dårlig service… Skal aldri bruke Santander igjen.

Excellent bank account, mortgage and online services. App is good too. Thankfully my local branch is still open unlike many rival UK banks.

My home insurance went up by 33%. No claims were made. No explanation for the increase was provided. Have been with Santander since they took over from Abbey National, I'd say about 30 years. I am surprised they are still in business. Looking for alternatives.

Are they really in the car insurance industry? I have never been asked to provide so much stupid information in my 36 years of driving and being insured. They want photocopies of my vehicle log book. Why? They have my reg number. They want photocopies of of the front and rear of my driving license. Even tho I gave them my driving license number. They want a copy of my NCD Which previous insurance companies hold. They are rarely ever sent out to customers. It’s called a national insurance database! If I’ve want to insure my home, do you want copy of my deeds? Do you want photos of inside and outside house? Do you want evidence from land registry that i own the property? Every other insurance company has all these details at the stroke of the keyboard and can verify all your submitted info within seconds. Utterly lame. Don’t waste your time!

I have experienced fantastic customer service whilst trying to resolve an issue created by a different insurance company. Gillian you are an absolute legend.