The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting... もっと見る
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... もっと見る
企業が回答しました
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... もっと見る
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I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... もっと見る
企業が回答しました
企業情報
SECOM Plc について
当該企業による記述
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
連絡先
52 Godstone Road, CR8 5JF, Kenley, 英国
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
優良
3490件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The engineer arrived early whichsuited…
The engineer arrived early which suited me enomoursly. He was thorough and checked everything.
Very pleased with him.
2025年7月2日
SECOM Plc からの回答
Hi Mrs McLeod,
Thank you for your five star rating.
We're happy to hear that the early arrival and thorough service met your needs. We appreciate your positive feedback and are pleased you were satisfied with the work.
Kind regards
Dave.
I have been a customer for many years…
I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told me things I never knew or had been told. He gave me a log book which I’ve never had before, he explained everything. I was very impressed.
2025年7月2日
SECOM Plc からの回答
Hi Jane,
Thank you for you five star rating.
We're happy to hear that the engineer's visit was so informative and helpful! We appreciate your positive feedback regarding the service and the log book. We'll address your concerns with the accounts department to improve your experience. Thank you for being a long-term customer.
Regards
Dave
Absolutely unbelievable service
Absolutely unbelievable service, not only did they drive dangerously and act aggressively, they then acted aggressively upon greeting at the door. Led me to believe it was a scam, and got more aggressive when refused entry. Unfortunately had to report to the police, I was scared. Charged me for coming out to my property, and yet to be refunded. London area. Keep away!!
2025年6月24日
自発的なレビュー
SECOM Plc からの回答
Update 14th July 2025.
Thank you for providing your contact details and for the opportunity to talk to you last Tuesday.
We are deeply concerned about the allegations against our employees as this is not conduct we would expect and are disappointed that you were unwilling to share any details which would allow us to investigate the matter further.
We would also mention that we do not charge for a survey and any charges raised would be retrospective once the service has been agreed.
We are keen to fully investigate this matter and would again ask that you send any information that would assist us to customerservices@secom.plc.uk
Good morning Amy
We appreciate you bringing this to our attention. We're concerned to hear about your experience and would ask that you email customerservices@secom.plc.uk with your contract and contact details so that we can fully investigate the matter. Thank you for your feedback.
Kind regards.
Lorraine.
The service engineer arrived within the…
The service engineer arrived within the appointed time & was polite & efficient. He did mention that he would make a note on his records to have our two used back up batteries removed at some stage
2025年6月3日
SECOM Plc からの回答
Hi Sue
We appreciate you taking the time to share your feedback and your 5 star review. We're glad the engineer was punctual, courteous, and effective. We've noted the engineer's plan to remove the used backup batteries in the future.
Kind regards.
Lorraine.
Engineer was extremely helpful
Engineer came to site and was extremely helpful and a joy to have onsite. Was very thorough and worked through my requests with detail
2025年6月3日
SECOM Plc からの回答
Hi Burnetts
We're happy to hear that the engineer was helpful and thorough while working through your requests. We appreciate you taking the time to share your positive experience and your feedback will be shared with the engineer and his manager.
Kind regards.
Lorraine.
SECOM Plc からの回答
Good morning
We're happy to hear that you received excellent service. We appreciate you acknowledging the engineer's efficiency and thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Courteous staff
The young chap who came to check the alarms was courteous, generally well mannered and accommodating, the only reason there isn't a full five marks is your company doesn't prebook the visits therefore the poor man had to rush around to get the job done so I was unable to offer him a cuppa due to time restrictions. I would welcome a prebooked visit.
2025年5月28日
SECOM Plc からの回答
Hi Christopher
We appreciate your feedback and are glad the engineer was courteous and accommodating. We regret that the scheduling process prevented you from offering him a refreshment. As requested, we have added a note to your account that you would like future appointments to be pre-booked.
Kind regards.
Lorraine.
On time/efficient/pleasant.
On time/efficient/pleasant.
Everything one wants from the company.
2025年5月28日
SECOM Plc からの回答
Hi Ian
We're happy to hear that you found our service punctual, effective, and enjoyable. Thank you for your positive feedback which will be passed on.
Kind regards
Lorraine
SECOM Plc からの回答
Good morning
We're happy to hear about your positive experience with our professional service. Your feedback is appreciated and will be passed on.
Kind regards.
Lorraine.
We have been a Secom customer for many
We have been a Secom customer for many, many years and have generally had very good experiences however at our last service visit the engineer that came out was amazing. He was polite, thorough and conscientious. I really hope that Secom give him the recognition that he deserves and work hard to retain him as he is clearly a real asset to the company.
2025年5月12日
SECOM Plc からの回答
Hi Saint Gyles
We appreciate your long-standing relationship with us. We're happy to hear that the engineer provided such excellent service. We value your feedback and will ensure the team member receives the recognition they deserve. Thank you.
Kind regards
Lorraine.
Still waiting for engineer and told…
Still waiting for engineer and told them it's a police matter. Two days late and now police waiting today again for engineer
2025年5月15日
自発的なレビュー
SECOM Plc からの回答
Good morning
Thank you for your feedback.
We understand your frustration with the delay and appreciate you bringing this to our attention. We understand that an engineer attended yesterday afternoon and completed the required works to your satisfaction. We apologise for any inconvenience this has caused.
Kind regards.
Lorraine.
SECOM Plc からの回答
Hi Martin
We're pleased to hear about your positive experience. We appreciate your kind words about our engineer's courteousness and efficiency and will ensure these are passed on.
Kind regards.
Lorraine.
Your engineer was very knowledgeable…
Your engineer was very knowledgeable very willing and accommodating. a very pleasant man and nice to talk to.
2025年5月12日
SECOM Plc からの回答
Hi Malcolm,
Thank you for your five star rating. We're thrilled to hear you had such a positive experience with our engineer. We strive to provide excellent service and appreciate your kind words about their knowledge, willingness to help, and pleasant demeanor.
Regards
Dave
Potenza Intruder Alarm Service.
The Engineer was polite, was thorough in his testing and very prompt, I've not seen him before but I was very impressed with his work ethic.
2025年5月7日
SECOM Plc からの回答
Hi Richard,
Thank you for your five star rating. We appreciate your kind words and are glad to hear you were impressed with the engineer's work ethic. We strive to provide our customers with the best possible service and are pleased to know that our engineer met your expectations.
Regards
Dave
the engineer turned up as advised and…
the engineer turned up as advised and professionally carrying out the job.
polite and well mannered.
great service
keep up the good work.
2025年5月12日
SECOM Plc からの回答
Good evening,
Thank you for your five star rating. We are delighted to hear that you had a positive experience with our engineer. We appreciate your kind words about their professionalism and politeness. We strive to provide excellent service and are glad to hear that our engineer met your expectations.
Regards
Dave
Stuart is a very nice chap who did his…
Stuart is a very nice chap who did his job efficiently
2025年5月7日
SECOM Plc からの回答
Good morning Jacqueline,
Thank you for your five star rating.
We're delighted to hear you had a positive experience. We appreciate your kind words about Stuart and his efficiency.
Regards
Dave
Annual maintenance visit
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowledge is immense and he was very kind to give us his contact mobile if in case we need to ask any questions; who does that in today's era. I must state that the 5 Stars goes to Secom only because of having somebody like Mr Stephenson in your ranks. Otherwise we have felt that other aspects of Secom are quite archaic and having been customers since summer 2016, the annual costs keep rising yearly from a value for money perspective. Thank you.
2025年4月7日
SECOM Plc からの回答
Good morning
We appreciate you taking the time to share your feedback and for highlighting the exceptional service you received from Jermaine. It's great to hear that he impressed you with his professionalism, knowledge, and willingness to go the extra mile. We strive to provide our customers with the best possible experience, and it's rewarding to know that Jermaine embodies our commitment to excellence.
We understand your perspective on the other aspects of our services. We are always looking for ways to improve and ensure our offerings remain relevant and valuable to our customers. Your feedback is valuable to us as we continue to evolve and adapt to meet the changing needs of our clients.
Kind regards.
Lorraine.
no comments
2025年4月29日
SECOM Plc からの回答
Hi Stephen
Thank you for taking the time to post your 4 star review it is greatly appreciated.
Kind regards,.
Lorraine.
Remembered his previous visit so knew…
Remembered his previous visit so knew where things were. Quick, efficient and professional. Pleasant personality.
2025年4月29日
SECOM Plc からの回答
Hi John
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide quick, efficient, and professional service, and we're happy to know that our engineer's member's pleasant personality made your visit enjoyable.
Kind regards.
Lorraine.
SECOM Plc からの回答
Hi Mr Kelly
We're so glad to hear you had a positive experience. We appreciate your kind words about the engineer's dedication and hard work and this will be passed on.
Kind regards.
Lorraine.
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