The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as Iâd had problems with spiders setting... ãã£ãšèŠã
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Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... ãã£ãšèŠã
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Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... ãã£ãšèŠã
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I have been a customer for many years and every year I have the same discussion with the accounts department! This year the engineer who came was amazing, he was polite and very informative and told m... ãã£ãšèŠã
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SECOM Plc ã«ã€ããŠ
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Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether itâs residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOMâs roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group â a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
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52 Godstone Road, CR8 5JF, Kenley, è±åœ
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
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Engineer did all he could and triedâŠ
Engineer did all he could and tried several different methods to see if it would make any change. He explained each step
2025幎7æ31æ¥
SECOM Plc ããã®åç
Good afternoon
We appreciate you sharing your positive experience. We're glad the engineer was thorough and explained each step. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Very friendly engineer
Very friendly engineer, who took great care to check everything. However was unable to reset the clock. probably not his fault but could not get advice from office.
2025幎7æ30æ¥
SECOM Plc ããã®åç
Good afternoon
We appreciate your feedback and are glad the engineer was friendly and thorough. We regret that they couldn't reset the clock and that our office couldn't provide immediate assistance. We'll review this to improve our support.
Kind regards.
Lorraine.
Great service and very knowledgeable staff.
Great service and very knowledgeable staff means that our system is always well maintained.
2025幎7æ21æ¥
SECOM Plc ããã®åç
Hi Peter
We're happy to hear that our knowledgeable staff provide great service and well-maintained systems. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Excellent service
The engineer knew exactly what he was doing & was very helpful and polite. He even apologised for coming earlier during the day than I had expected!
2025幎7æ29æ¥
SECOM Plc ããã®åç
Hi Nik
We're happy to hear that the engineer was helpful and polite. We appreciate you mentioning their expertise and apology for arriving earlier than expected. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Helpful engineer who set up fob usageâŠ
Helpful engineer who set up fob usage on my alarm.
2025幎7æ24æ¥
SECOM Plc ããã®åç
Hi Sandra
We're happy to hear that our engineer was helpful in setting up your alarm fob. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very happy with service
Very happy with service, engineer was professional and efficient.
2025幎7æ24æ¥
SECOM Plc ããã®åç
Hi Ms Cook
We're happy to hear that you were very satisfied with our service. We appreciate your positive feedback regarding our engineer's professionalism and efficiency and this will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Mr and Mrs Burrow
We're happy to hear that the engineer was punctual, polite, and efficient. Thank you for sharing your positive experience with us and your kind feedback will be passed on.
Kind regards.
Lorraine.
Slightly disappointing
Slightly disappointed about getting a quote from SECOM, mainly down to how my query was handled. From the get-go, I made it clear about our requirements, and this was not taken onboard during the survey. The most interesting part was being told SECOM would be cheaper, this is incorrect, they were the most expensive quote we received, despite only having basic keyholder response, two zones, and a smoke detector (we actually save going with ADT, having an All Inclusive service plan, and Police Response). Feedback wise, please listen to your customers requirements, and then realise when you quote an install fee of £1600 that it'll likely result in a 'No Thanks'.
2025幎7æ18æ¥
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SECOM Plc ããã®åç
Hi Alex
We appreciate you taking the time to share your experience. We're sorry to hear that the quote and service did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode.
Kind regards.
Lorraine.
I am a long term client
I am a long term client and ha ve mostly been happy with the service. Normally a letter arrives suggesting a date for the annual service and if I need to change it, it is up to me to telephone and change the date. For the first time I found a card saying that Secom had called and as I was out, it was up to me to reorganise.
I resented this and refused to pay the bill until the annual visit had been made. I considered this was a reduction in a standard of service.
2025幎7æ16æ¥
SECOM Plc ããã®åç
Thank you for your feedback, Merrilyn. We sincerely apologise for the inconvenience you experienced with your service visit.
We believe your comment relates to a visit that occurred in February of this year. At that time, we were experiencing a system issue where service letters were not being generated as they should have been, and unfortunately, we were unaware of this problem at the time. This issue has since been resolved.
We also have a system where clients can receive an email link with a proposed service date, giving you the option to easily reschedule if the date is not convenient and you have also been set up for this service.
We value you as a long-term client and appreciate your understanding as we continually work to improve our service.
Kind regards
Lorraine
Nobody could be friendlier thanâŠ
Nobody could be friendlier than Jermaine who services our alarm. 5*+
2025幎7æ17æ¥
SECOM Plc ããã®åç
Hi Eamonn
We appreciate you taking the time to share your wonderful experience. It's great to hear that our service met your expectations and that you were so pleased with our Jermaine's friendliness.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi James
We're glad the engineer explained the process clearly. Thank you for your feedback; we appreciate you taking the time to share it with us and will pass it on.
Kind regards.
Lorraine.
Excellent work by the engineer whoâŠ
Excellent work by the engineer who attended. He was very knowledgeable , he resolved the issue with the system and gave very helpful advice.
2025幎7æ14æ¥
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SECOM Plc ããã®åç
Hi Neil
We're happy to hear that the engineer's expertise led to a resolution and that you found the advice helpful. We appreciate you taking the time to share your positive experience and your kind feedback will be passed on.
Kind regards.
Lorraine.
Excellent maintenance check up
Annual alarm check up. Technician was polite, considerate and thorough. Discussed condition of our alarm. Great visit.
2025幎7æ9æ¥
SECOM Plc ããã®åç
Good morning
We're happy to hear that the technician was polite, considerate, and thorough during the alarm check-up. We appreciate you sharing your positive experience with us and will pass this on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good afternoon
Thank you for your feedback. I have asked the UK South Service Support Manager to call you to discuss this further and understand that he has tried this afternoon and left a voicemail.
Kind regards.
Lorraine.
Secom provide my house alarm
Secom provide my house alarm. The engineer who does the regular service is great - helpful, efficient and always friendly.
2025幎7æ10æ¥
SECOM Plc ããã®åç
Hi Ms Smith
We're happy to hear that you had a great experience with our service. We appreciate your positive feedback regarding the engineer's helpfulness, efficiency, and friendly demeanor during your house alarm service and this will be passed on.
Kind regards.
Lorraine.
The engineer was very courteous andâŠ
The engineer was very courteous and efficient in doing his job.
Very pleasant young man.
2025幎7æ9æ¥
SECOM Plc ããã®åç
Hi Mr Odedra
We're happy to hear that the engineer was courteous and efficient. We appreciate you mentioning his pleasant demeanor and thank you for your positive feedback which has been passed on.
Kind regards.
Lorraine.
Friendly and efficient engineer.
The engineer who came was Very polite, friendly and extremely thorough in carrying out the service.
2025幎7æ9æ¥
SECOM Plc ããã®åç
Good morning
We appreciate your positive feedback. We're happy to hear the engineer was polite, friendly, and extremely thorough while carrying out the service. Your kind comments are appreciated and have been passed on.
Kind regards.
Lorraine.
Excellent service from Stuart
Stuart called to say he was on his way, he is always polite and friendly, efficient and knows my system and what is needed. Excellent service.
2025幎7æ7æ¥
SECOM Plc ããã®åç
Hi Karl
We're happy to hear that you consistently receive excellent service. It's great to know that Stuart was polite, friendly, efficient, and knowledgeable about your system. Thank you for your positive feedback which has been shared with Stuart and his line manager.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Good morning
We're happy to hear that you found our engineer efficient, friendly, informative, and professional. Thank you for your positive feedback; we appreciate it and it will be passed on.
Kind regards.
Lorraine.
SECOM Plc ããã®åç
Hi Ron,
Thank you for your five star rating.
We're glad you found your visit friendly, polite, and efficient. Thank you for your positive feedback; it means a lot to us.
Kind regards
Dave
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