The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... もっと見る
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There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... もっと見る
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Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... もっと見る
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Shamiela Lazarus extremely helpful after having called up a few times before she seemed to get the ball rolling on having my issue resolved. Very grateful
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企業情報
当該企業による記述
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
連絡先
London Road, RH1 2JH, Redhill, 英国
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
優良
401件のレビュー
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ネガティブなレビューの 68％に回答しています
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I would like to express my sincere…
I would like to express my sincere thanks to Dillon for the excellent service at SES business water. He was polite, professional, and very willing to help, providing quick and clear solutions to my issue. This level of customer service truly makes a difference and deserves to be recognized. Well done!
2026年4月13日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We’re delighted to hear that Dillon provided polite, professional and efficient service, with clear solutions to your issue. We’ll be sure to pass on your recognition—this is exactly the standard we strive for.
Ethan Heuvel provided excellent…
Ethan Heuvel provided excellent customer service, he was calm, polite, professional & provided me with all the information I needed to start the process that should resolve my issue.
2026年4月9日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re delighted to hear that Ethan Heuvel provided calm, polite and professional service, and gave you the information needed to begin resolving your issue. We’ll be sure to pass on your kind words.
he was patient and helpful
2026年4月9日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
SES Business Water からの回答
Thank you for your feedback. We’re glad to hear that our team was able to help and address your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
A company hiding behind its existence…
A company hiding behind its existence in South Africa and NOT acting on behalf of its UK business employing it.
Absolute shambles of a business, contract should be cancelled.
I have had a complaint running since early 2025 and then really into the groove from August 2025.
Staff fail to understand their own complaints procedure and do not comply with it. Responses are negative and try to place the onus on the customer.
I have been due compensation and trying to obtain it is laughable. I provided an incorrect bank number by one digit and their response is "it has been processed and cannot be recalled or amended" despite me advisng them of correct details. Absolute nonsense.
A complaint against the payments team has also been lodged due to their incompetence. Last response was 30.1.26 with "Thank you for your patience while this is reviewed" - how long does it take?
A different complaints handler every time an email is sent. No one will take individual ownership of complaints. They will not even provide the name of any senior staff - shocking. No contact numbers within the UK.
Now telling me a payment was sent on 2nd March 2026 and that from an email of 24th March a payment would be received by the end of that week. Neither has been received and a "deadlock" response now received. They clearly have no idea.
I have now referred to CCW - Consumer Council for Water to try and resolve.
Other reviews offer the same negative feedback.
An absolute embarrasment to the business community
STEER WELL CLEAR OF SES BUSINESS WATER AND ITS CALL CENTRE/ADMINISTRATION CENTRE bacause they are both simply not up to job.
2026年4月2日
自発的なレビュー
Constantly calling my sons phone…
Constantly calling my sons phone number, hes only 8! Calling all day long, absolutely ridiculous, not even a customer, would love to know where they got my number
2026年4月2日
自発的なレビュー
SES Business Water からの回答
Thank you for providing the information to help us look into your concerns about the unexpected phone calls. We’ve now updated our records and corrected the error. Thank you for taking the time to share your experience.
Good Afternoon,
We are sorry to hear that your son is receiving phone calls from us, we would like to investigate this and ensure that this does not happen again.
Please can you email us at solvemyproblem@sesbusinesswater.co.uk with further details including the number the calls are being received to.
Kind Regards
SES Business Water
I was extremely impressed with the way…
I was extremely impressed with the way that Zubair handled my situation from my first contact with him. He understood my position and dealt with it accordingly. He called me back when he said that he would and even called me back again when I was busy to talk. I’d give him 10/10 for customer care and the world would be a better place if more people were like him.
2026年4月2日
自発的なレビュー
SES Business Water からの回答
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Zubair provided such attentive and considerate support throughout your experience. It’s fantastic to know that he understood your situation, followed up as promised, and made such a positive impression. We truly appreciate you recognising his exceptional customer care, and we’ll be sure to pass along your kind words.
SES Business Water からの回答
Thank you for your feedback. We’re delighted to hear that Dillon provided excellent customer service. We take pride in delivering high-quality support and truly appreciate you taking the time to share your experience.
The call handler was very helpful
The call handler was very helpful, resolved the issues promptly and kept me updated.
2026年3月31日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re glad to hear that our call handler was helpful, kept you updated, and resolved your issues promptly. Providing timely and attentive service is a priority for us, and we appreciate you taking the time to share your experience.
My call was handled quickly and…
My call was handled quickly and professionally and resolved at pace.
Ethan was friendly and helpful.
2026年3月30日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re pleased to hear that your call was handled quickly and professionally, and that Ethan was friendly and helpful in resolving your issue. Providing efficient and supportive service is very important to us, and we appreciate you taking the time to share your experience.
Clarity & Guidance
The person who guided me through my water bill issues was very helpful and friendly, and I believe that I was able to talk easily and clearly with the person who discussed setting up a direct debit so that my water bills are paid on time.
2026年3月27日
自発的なレビュー
SES Business Water からの回答
Thank you for sharing your feedback. We’re delighted to hear that our team member was helpful and friendly while assisting you with your water bill and setting up a direct debit. Clear communication and making the process easy for our customers is very important to us, and we appreciate you taking the time to share your positive experience.
Dillon was very helpful
Dillon was very helpful with looking into our account and investigating the issues we had addressed. His customer service was brilliant, thank you.
2026年3月26日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re thrilled to hear that Dillon was helpful in reviewing your account and investigating the issues you raised. It’s wonderful to know that his customer service made a positive impression, and we truly appreciate you taking the time to share your experience.
Complaint Update
Update: Thanks to the Complaints Team, especially Vikki and Francis, for their persistence and dedication in getting the issue resolved. I really appreciate the effort and support throughout the process.
2026年3月26日
自発的なレビュー
Was very helpful and sorted the…
Was very helpful and sorted the majority of the issues.
2026年3月26日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re glad to hear that our team was able to help and address the majority of your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
Ethan was polite
Ethan was polite, professional and helpful and was able to deal with my query.
2026年3月26日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback. We’re pleased to hear that Ethan was polite, professional, and helpful in addressing your query. Providing effective and courteous support is very important to us, and we appreciate you taking the time to share your experience.
very polite but cannot really give any…
very polite but cannot really give any information as to my refund as it is a question of just chasing those above him who need chasing themselves!
2026年3月25日
自発的なレビュー
SES Business Water からの回答
Thank you for sharing your feedback. We appreciate your patience and understand your frustration regarding the delay in your refund. While our team strives to provide timely updates, some matters require coordination with other departments, which can take additional time. We value your understanding and are committed to ensuring your issue is followed up until it is resolved. If your refund has not yet been received, please email solvemyproblem@seswater.co.uk with further details and we will investigate this for you.
Ethan Heuvel was very polite
Ethan Heuvel was very polite and helpful in resolving my issue
2026年3月25日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service from Ethan and that you’re happy with the support provided. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.
So poor
Poor communication long and drawn out phone calls where you are asked to wait and go over everything you have just done
Super slow refund process but quick enough to hound you for overdue money !!
Absolute sham of a company 😡
2026年3月24日
自発的なレビュー
SES Business Water からの回答
We’re very sorry to hear about your frustrating experience and appreciate you sharing your feedback. We understand how long calls and slow communication can be upsetting, especially when waiting on refunds. Your comments highlight areas where we need to improve, and we’ll be reviewing our processes to ensure better efficiency and responsiveness in the future. If you are still waiting for your refund please email solvemyproblem@sesbusinesswater.co.uk with your account details so we can investigate this further.
Helpful and supportive
2026年3月24日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We appreciate you taking the time to share your experience.
SES business water told me 3 times over…
SES business water told me 3 times over the phone on separate occasions that they would remove an incorrect reading from 2024 (estimated and inflated) so my billing would be correct going forward. Each time they confirmed this would be done. In the meantime my other supplier, castle water cannot bill me correctly as the reading still stands as they STILL have not removed it.
2026年3月24日
自発的なレビュー
SES Business Water からの回答
Thank you for sharing your experience with us. We’re very sorry for the repeated inconvenience caused by the incorrect 2024 reading and the impact it had on your billing with your other supplier.
We completely understand how frustrating this must have been. Please be assured that we investigated why the previous confirmations were not actioned and have now taken the necessary steps to correct the reading, ensuring your billing is accurate going forward.
We truly appreciate you taking the time to share your experience and for your patience while we resolved this matter.
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