Shamrock Cottages レビュー 462

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4.6

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

We had a brilliant time in the house at Brittas Bay Park. The house was bright, spacious, clean and beautifully decorated. The house is located in a quite housing area with a tennis court, a lot of s... もっと見る

企業が回答しました

Fantastic place but please don’t rush to book it as otherwise it leaves fewer weeks for us to both enjoy it! Haha! Joking apart, the views, the place is breathtaking and of course not forgetting... もっと見る

企業が回答しました

Lovely property .Quiet rural area next to golf course . Well decorated house .Well equipped .All relevant and useful information provided by owner.

企業が回答しました

It's great how you can book with deposit and pay off suits our group that go away every year together. Communication is also very good as they email you with updates of payment due and all corresponde... もっと見る

企業が回答しました

企業情報

当該企業による記述

Established in 1979, we have over 300 self catering Irish holiday cottages, individually visited and in the most scenic locations.

連絡先

英国
www.shamrockcottages.co.uk

4.6

優良

462件のレビュー

5つ星

4つ星

3つ星

2つ星

1つ星

ネガティブなレビューの 30％に回答しています

通常24時間以内に回答

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

19時間前

Amazing location and stunning views

Smooth transaction with the platform and owner, amazing location and stunning views.

2026年5月1日

自発的なレビュー

1日前

Easy to use Shamrock Cottages

2026年5月15日

自発的なレビュー

3日前

Worse and dirty cottage ever stayed in

We stayed in home farm cottage campile Wexford may 2026.
It was the dirtiest cottage we've ever been in.
We arrived late evening to a very cold and extremely dirty cottage all we wanted to do was have a cuppa but the kettle had brown slime inside.
It took 5 hours to clean one of the bedrooms a bathroom,kitchen area and that was just a basic clean.
The fridge had mouldy food inside the oven was so bad we couldn't use it.
The air fryer was disgusting so again didn't use it.
The pots pans ect were also very dirty but also the cupboards inside n outside were so we had to go out and purchase sum plastic plates cups and utensils.
Even though it stated towels were provided they were 4 which were left in a dirty cupboard n they were discoloured not fit to be used on a dog never mind a person.
The shower was full of hairs n mold.
What was upsetting was the cot which had dead flies on the bedding,mold on the walls next to the babies cot n what looked like spilled dried milk inside the cot.
We did complain direct to the owner but didn't get a message back until the next day which is why we had to clean the areas we were using.
The owner did offer to call round and in her words give it a once over but told her we had just cleaned the areas we would use.
She did bring a new kettle n plug for the microwave after two days.
We also complained to shamrock cottages but again didn't get any help or support.
The stress of having to clean the cottage made me ill it completely spoiled our holiday.
The garden is not enclosed and the description of the cottage is definitely not what is states.
I've enclosed photos .
I would not use this cottage again which is ashame cos it could be lovely if it had a very good deep clean, decorated and tlc .
I would also get rid of the horrible plastic flowers the owner has all over the house which are all old and dirty.
Unfortunately it won't allow me to put the photos on here but if someone would like them please send me a message.

2026年5月2日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning Ginette,

Thank you for taking the time to share your review following your recent holiday. We’re truly sorry to hear about the issues you experienced during your stay and completely understand how disappointing this must have been for you.

Please be assured that your concerns are being fully investigated. I can see that one of our Complaints Managers is already in direct contact with you and is actively working towards a resolution to your complaint.

Your feedback is extremely important to us, as it helps us support the homeowners we work with in ensuring all guests have an enjoyable holiday experience. Thank you for your patience and for giving us the opportunity to address the concerns you have raised. If you have any further queries, please feel free to contact the assigned dedicated Complaints Manager at any time, who will be happy to assist.

Kind regards,

Hayley

4日前

Holiday cottages UK is always reliable

Holiday cottages UK is always reliable. The cottages are clean and the host are great.

2026年5月8日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning Jen,

Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great experience with our team and enjoyed our holiday properties.

If we can be of any help or assistance booking your next holiday to Ireland, please feel free to get in touch.

Kind regards,

Tess

5日前

The Dirtiest Cottage I have ever stayed in

House freezing cold on arrival. No instructions to help with heating or WiFi etc.
Extremely disappointed that we've spent the first four hours of our holiday cleaning the house and a further hour cleaning the bathroom on the second day (Sunday).
Honestly, I don't know what to say. We've cleaned everywhere the two of us need to use. The house could be lovely and the layout great. We read the reviews and we thought all we would have to do is unpack and enjoy our break. Some of the cutlery had old food dried on it, the fridge had mould on one of the shelves. The kettle was also full of brown slime. We tried to clean that the best we could. The microwave has a two pin plug and there's no adaptor for the two pin plugs. I had to requested that the owner replaced the kettle and supplied a two pin adapter so we could use the microwave. I had to find a shop on the evening we arrived to purchase cleaning products. We also purchased new cutlery and plates because we were uncomfortable using the ones provided by the owner.

I think that it's disgraceful that the host would believe that to leave a property in a filthy unliveable state is acceptable.

2026年5月2日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning,

Thank you for taking the time to leave a review following your recent stay. We’re very sorry to hear that you were dissatisfied with the property you stayed in.

Please be assured that we treat all feedback with the utmost importance, and we are committed to investigating any concerns brought to our attention. It is important for us to gain a full understanding of your holiday experience, and we would like the opportunity to discuss this matter with you directly. This will enable us to work closely with both you and the homeowner of the property, to ensure that all concerns are fully reviewed and appropriately addressed.

To help us look into this matter further, we’ll need a few additional details from you please. You will shortly receive a request from Trustpilot asking you to confirm your booking information, please could you respond within the next 3 days. Once we have your booking details, our Complaints Team will be in touch to carry out a full review of the issues raised and work towards a suitable resolution.

Your feedback is extremely important to us, and we value the opportunity to investigate this matter further.

Kind regards,

Hayley

6日前

Smooth

Didn’t need to get in touch with shamrock. Everything went smoothly via their online booking site. Confirmation e-mails were timely and complete.

2026年5月2日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning,

Thank you for your feedback - it's great to hear that you had a smooth booking experience!

If you do need any assistance with bookings in the future please do feel free to get in touch.

Kind regards,

Tess

6日前

A holiday home not fit for purpose

Please see my comments on my retiew and sort a refund for me. I would not have stayed in this awful house for more than 1 night if there had not been visitors in my own house.

This house is not fit for purpose!

2026年4月26日

自発的なレビュー

Shamrock Cottages からの回答

4日前

Good morning Angela,

Thank you for taking the time to write a review following your recent holiday. We’re very sorry to hear that you were dissatisfied with the property you stayed in.

Please be assured that we take all feedback seriously and are committed to thoroughly investigating any concerns raised. It’s important for us to fully understand your experience, and we’d appreciate the opportunity to speak with you directly so that we can address your concerns with both yourself and the homeowner of the property.

To help us look into this matter further, we’ll need a few additional details from you please. You will shortly receive a request from Trustpilot asking you to confirm your booking information, please could you respond within the next 3 days. Once we have your booking details, our Complaints Team will be in touch to carry out a full review of the issues raised and work towards a suitable resolution.

Your feedback is very important to us, and we appreciate the opportunity to investigate this for you.

Kind regards,

Hayley

6日前

2026年5月2日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Hi Ben & Bryony,

Thank you for leaving a review, it's great to hear that you loved your stay so much that you'd like to return!

If we can be of any assistance with booking your next stay, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

2026年5月3日

Orchard View cottage has a great view…

Orchard View cottage has a great view of Bantry Bay and is the perfect spot for a few days break.

2026年5月1日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning Steve,

Thank you for your holiday feedback. It’s great to hear that you had a great time at Orchard View Cottage.

If we can be of any assistance with booking your next holiday, please feel free to contact us and we’ll be happy to help.

Kind regards,

Tess

2026年5月2日

Help finding a lovely cottage in West Cork

They helped us find a terrific cottage in West Cork.

2026年4月5日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning Ken,

Thank you for your feedback. It’s great to hear that you were pleased with our services.

If we can be of any assistance with booking your next holiday, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

2026年4月29日

Location Irlande

Nous avons loué un cottage, en dernière minute. La propriétaire était très agréable et le cottage était parfait. Le rapport qualité-prix est imbattable.

2026年4月22日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Bonjour Gaelle,

Merci pour votre commentaire sur vos vacances. Nous sommes ravis d'apprendre que vous avez passé un si beau séjour en Irlande.

Si nous pouvons vous aider à réserver vos prochaines vacances, n'hésitez pas à nous contacter. Nous serons heureux de vous aider.

Bien cordialement,

Tess

2026年4月27日

Excellent property

Booking was easy, lots of choice. This house stood out for the value for money. Perfect for us as it had 3 bedrooms and 3 bathrooms. Host kept in touch throughout the week and was very informative about the area.

2026年4月18日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning,

Thank you for your holiday feedback. It’s great to hear that you were pleased with our services, and that you enjoyed your holiday.

If we can be of any assistance with booking your next holiday, please feel free to reach out and we’ll be happy to help.

Kind regards,

Tess

2026年4月26日

Excellent!

2026年4月17日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning

Thank you for your holiday feedback. It’s great to hear that everything was excellent!

If we can be of any assistance with booking your next holiday, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

2026年4月26日

Spacious and well equipped house close…

Spacious and well equipped house close to Schull town centre. Friendly and helpful owner lives nearby.

2026年4月25日

自発的なレビュー

Shamrock Cottages からの回答

3日前

Good morning

Thank you for your holiday feedback. It’s great to hear that you enjoyed your stay near Schull.

If we can be of any assistance with booking your next holiday, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

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