Sky - Westfield London, White City レビュー 

78
TrustScore 5段階評価の4.5

4.4

Ariel Way, W12 7GF London, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... もっと見る

企業が回答しました

5つ星のうち5の評価

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... もっと見る

5つ星のうち1の評価

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... もっと見る

企業が回答しました

5つ星のうち5の評価

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... もっと見る


企業情報

  1. テレコミュニケーション サービス プロバイダー

当該企業による記述

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

78件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(78)

過去12か月のレビュー数: 10,857

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Sky put the phone down on me and we…

Sky put the phone down on me and we had no Sky at all during BAFTAs. Guess they have streaming problems.

2026年2月22日
自発的なレビュー
Sky - Westfield London, White City ロゴ

Sky - Westfield London, White City からの回答

Hi,

Thank you for sharing your experience. Having your service drop out — and being disconnected when trying to get help — is incredibly frustrating, especially during a major event like the BAFTAs. You should always be able to rely on your service and reach support without being cut off.

If you’d like us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

5つ星のうち1の評価

Sky don’t give a damn about loyalty.

27 years as a loyal customer (VIP) member, what a joke.
My subscription has increased by 10 percent and as a OAP i just can’t afford it anymore.
When I contacted Sky they couldn’t give a damn and just handed me over to the cancellation department which were equally unhelpful, I expected them to try and retain me but no.
If this review stops even one person from this greedy organisation I’ll be happy.

2026年2月20日
自発的なレビュー
Sky - Westfield London, White City ロゴ

Sky - Westfield London, White City からの回答

Hi Howard,

Thanks for your review. After 27 years with us, you should always feel valued and supported — especially when rising costs are a concern. Being passed straight to cancellations without anyone taking the time to understand your situation or explore options with you isn’t the experience we want for any customer, and I understand how disappointing this felt.

If you need any more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

5つ星のうち5の評価

I walked into the Westfeild London…

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and explained everything single breaking down each product what the benefits are to me and what it would cost me and ultimately save me in the long run! 10/10 experience

2026年2月22日
自発的なレビュー
5つ星のうち1の評価

Unhappy with service

Everything they loose your phone even tho your paying for it and when you want to send back a phone they csnt send you a temporary phone

2026年2月20日
自発的なレビュー
Sky - Westfield London, White City ロゴ

Sky - Westfield London, White City からの回答

Hi Stuart,

Thank you for taking the time to share your feedback. I’m really sorry to hear about the experience you’ve had — especially the stress of being without your phone and feeling unsupported during the process.

I’m also sorry for the confusion around temporary phones. While we don’t provide loan devices as part of our service, we should always explain your options clearly so you know what to expect and aren’t left without information or help.

If you'd like to discuss this in more detail, please get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Michelle

5つ星のうち1の評価

Terrible at giving me the help I…

Terrible at giving me the help I required to rectify the issue. Do not recommend sky to anyone

2026年2月18日
自発的なレビュー
Sky - Westfield London, White City ロゴ

Sky - Westfield London, White City からの回答

Hi Lee

Thank you for taking the time to share your feedback. I’m really sorry to hear that the support you received didn’t give you the help you were looking for. When you reach out for help, you should feel listened to and guided toward a solution, and it’s clear this wasn’t your experience.

I really want to understand what happened so I can review things properly and make sure you get the right support. Please get in touch with a brief reference to this review, and I’ll take a closer look at your situation.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Nicole



We want to understand what happened so we can review things properly and make sure you get the right support

5つ星のうち5の評価

Joanna at the Sky store in Westfield…

Joanna at the Sky store in Westfield was absolutely brilliant. She took the time to properly sort out my Sky TV and broadband package and made the whole process so easy and stress-free.

I’ve never been into a Sky store before and honestly didn’t think I ever would — but after this experience, I don’t think I’ll ever use the phone service again.

I’m going back to get my phone sorted too. Highly recommend asking for Joanna if you’re visiting the store!

2026年2月18日
自発的なレビュー
5つ星のうち3の評価

I want to talk to someone on SKY !

I rang to purchase a new data plan for both my phones?
9 minutes was completely WASTED by being pushed around by SKY’s useless software or AI chat system?
The SKY agent on the phone was BRILLIANT and very helpful but to get to her was a complete NIGHTMARE !!
Do something SKY !!

2026年2月17日
自発的なレビュー
5つ星のうち5の評価

Great customer service from Shabaz…

Great customer service from Shabaz popped into sky at Westfield sheperds bush solved my problem in 15 mins after having to spend 9 hours on phone calls to call centre all staff should be as accomplished as shabaz many thanks

2026年2月15日
自発的なレビュー
5つ星のうち5の評価

Great Service Great Deals

I was served by a very nice young lady called Joanna. She was able to sort out my new contract for a mobile phone and iPad and she linked it all on MySky app. She was very professional very polite and very approachable.

2026年2月9日
自発的なレビュー

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