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Smart Pension レビュヌ 

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TrustScore 5段階評䟡の4.5

4.7

金融機関
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... もっず芋る

䌁業が回答したした

䌁業情報

  1. 金融機関
  2. 非銀行系金融サヌビス

Smart Pension に぀いお

圓該䌁業による蚘述

Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.

We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.

Learn more

Transform your pension savings to Smart Pension by downloading the app today:
150widthpx-Download-on-the-App-Store-Badge-US-UK-blk-092917 180widthpxgoogle-play-badge

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

4022件のレビュヌ

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4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(4,022)

過去12か月のレビュヌ数: 1,052件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Ainara was very helpful.

2026幎6月18日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Spoke to Laura about my pension options


spoke to Laura about my pension options today. She was extremely clear, knowledgeable, and helpful throughout our conversation, making everything easy to understand.

Thank you, Laura, for your excellent support!

2026幎6月18日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Gary,

We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Very quick

Very quick , friendly and professional service by Laura !

2026幎6月18日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Yaron,

Thank you so much for your feedback about your experience with laura – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Ainara

I spoke to Ainara today who was very helpful and Knowledgeable. She resolved my query over the phone. Brilliant customer service.

2026幎6月17日
Smart Pension ロゎ

Smart Pension からの回答

Hi Jalpa,

We’re delighted to hear that Ainara was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

I spoke with Alina this morning on the


I spoke with Alina this morning on the telephone, regarding some help with a pension.
She had it all sorted for me within five minutes.

Alina is a credit to Smart pension.
I hope that they appreciate just how good she is at her job.

2026幎6月17日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi C Milligan,

We’re so happy to hear that Alina provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち1の評䟡

Poor service bad communication

Poor service bad communication
Lied to 3 times different dates given to when they would release my money waited now for 2 months and not received nothing
Another phone call as they never answer email s only to be told it's gonna be another 2_3 weeks Absolute nightmare of a company

2026幎6月17日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Lynn,

Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension. We have been able to identify the case you are referencing. We will review your experience as part of our complaints process and write to you with a full response soon.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Great service

I received excellent support from Ainara regarding a pension enrolment query. She was friendly, professional and took the time to explain everything clearly, making the process straightforward and stress-free. She provided helpful guidance throughout.

2026幎6月16日
Smart Pension ロゎ

Smart Pension からの回答

Hi Ana,

We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Such Good Fortune

I had the good fortune yesterday afternoon when calling Smart Pensions, to speak to Meghan Harvey in the Member Support Team. She was so helpful and friendly and assisted me in my search for specific information. She is a credit to your Company and definitely deserves a "shout out" for the tremendous service and assistance she provided so professionally. Thank you Meghan H.

2026幎6月15日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Leanne,

We’re so happy to hear that Megan provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Ainara

Ainara was extremely helpful today in helping me to get a resolution on an issue that had been ongoing for months. She was very knowledgeable and I was able to complete everything I needed to do.

2026幎6月15日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち2の評䟡

This company promise things they can’t


This company promise things they can’t deliver on. I cashed in my pension and was told 8 days. After 8 days they then said another 4 days. Just bad advice the whole way. Would never use them again. Have ended up going further and reporting them to the pension ombudsman as now they have had my fund 3 days in processing. Which we all know will net a nice little interest for them. Poor communication also. Rang multiple times, not one email in response.

2026幎6月1日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Victoria,

Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations. We’re sorry on this occasion you’ve experienced a long wait time and found it difficult to transfer your pension.
We have not been able to locate your details to contact you privately or understand what your experience was.  If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Adding a missed contribution - Ainara

Ainara gave very clear instructions so I could make the adjustment needed to add a missed contribution.

2026幎6月15日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち1の評䟡

Trying to bet money out and I have to


Trying to bet money out and I have to verify my idenity - whoever the third party it their system is rubbish

2026幎6月14日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Michael,

Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension, and we appreciate your feedback. We have been able to identify the case you are referencing, and the team will be in contact soon to confirm receipt of your documents.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Ainara was amazingly helpful over the


Ainara was amazingly helpful over the phone. She guided me through correcting the errors and took to time to make sure I understood the process.

2026幎6月10日
Smart Pension ロゎ

Smart Pension からの回答

Hi Luke,

We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち1の評䟡

Impossible to action changes or close the account as an employer

As an employer, actioning any change to my Smart Pension account here has proven near-impossible. More than a year ago I was told to 'fill out an online form' to get help — I'm still waiting for a reply. I'm now trying to close the account and have hit the identical wall: despite sending two emails with all the necessary information and explicitly stating I want to close, I'm again directed to 'fill out the online form.'

I eventually completed it, only because two separate support reps insisted it was the required process. The form itself is a third-party TypeForm presented as 'secure,' with no verification of that claim offered (an odd choice for handling sensitive pension and financial data). At the end of the form, I was told I 'may be asked to complete a formal closure form,' on top of the two emails and the form I'd already submitted.

As of 12 June, the account remains open and unresolved. This is extremely poor service, and being unable to action changes or exit cleanly means wasted time and money for SMEs like mine. If you're an employer choosing a workplace pension, factor in that getting out may be as hard as getting help. I'd suggest avoiding.

2026幎6月12日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Suzanne,

Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations.
We have not been able to locate your account to contact you privately or understand what your experience was.  If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, you can email us at complaints@smartpension.co.uk.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Excellent Support

Lisa was very helpful and patient while assisting me, as I was not familiar with the Smart Pension portal. She guided me through the system, clearly explained the issue, and helped me resolve it efficiently.

Thank you for your excellent support.

2026幎6月12日
Smart Pension ロゎ

Smart Pension からの回答

Hi D Manyere,

We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Ainara answered my query re upload


Ainara answered my query re upload Smart Pension rejection. I had completely forgot that an employee had married and a change of name.
Now sorted
thank you excellent advice/service

2026幎6月12日
Smart Pension ロゎ

Smart Pension からの回答

Hi P. Clarke,

We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Exceptional Customer Service

We have been dealing with several very complex issues concerning our Company Pension Scheme over the past 5 weeks. During this time Rebecca has worked exceptionally hard to help us resolve our issues. She is tenacious, knowledgeable and resourceful and a credit to Smart Pensions. I would like to personally thank her for helping me understand things I had never had to deal with before and providing an exemplary service to us and our employees.

2026幎6月12日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

The young lady i spoke with was


The young lady i spoke with was extremely helpful and polite at all times.
She dealt with my enquiry professionally at all times.

2026幎6月11日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Karen,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Anna was very helpful

2026幎6月11日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Brilliant help from Joanne Gray in


Brilliant help from Joanne Gray in customer services today. Thank you

2026幎6月11日
Smart Pension ロゎ

Smart Pension からの回答

Hi Sam,

Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

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