Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... ãã£ãšèŠã
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A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... ãã£ãšèŠã
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Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... ãã£ãšèŠã
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Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... ãã£ãšèŠã
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Smart Pension ã«ã€ããŠ
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Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with whatâs important. And we make it easy for savers to stay in touch with their pension too, whether thatâs through the click of a mouse or a tap on their phone. We make it so easy because weâve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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136 George Street, W1H 5LD, London, è±åœ
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
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This Pension scheme is basically a scamâŠ
This Pension scheme is basically a scam supported by the government where they promise you that you will be able to opt out any time and get your funds back but they actually block your funds as soon as your account is closed.
IÂŽm currently moving out of the country and the only option they gave me is to move it into a new pension scheme and wait until IÂŽm 67 years old to get 3.00 British pounds per month.
this is what I call British standard scam. They promise that your money will be always available but they actually keep it forever to invest it themselves.
2026幎6æ11æ¥
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Smart Pension ããã®åç
Hi Jeck,
Thank you for your feedback. Weâre sorry to hear that youâre dissatisfied with your experience.
When a member is enrolled into a workplace pension, there is a statutory one-month opt-out window during which they can leave the scheme and receive a refund of any contributions made. This is clearly communicated at the point of enrolment.
After this period, members can still cease active membership at any time, which will stop any future contributions. However, the funds already paid into the pension remain invested in line with pension regulations and cannot be withdrawn as cash until the minimum retirement age, which is currently 55 and is due to increase to 57 from 2028.
Members in this position have the option to transfer their pension savings to another registered pension scheme or leave the funds invested until they choose to access their retirement benefits.
We have not been able to locate your details to contact you privately.⯠If you would like us to review your individual circumstances in more detail, please can you complete a âcontact usâ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
I have the smart pension very difficultâŠ
I have the smart pension very difficult to use, however Lisa was very helpful with everything
2026幎6æ11æ¥
Smart Pension ããã®åç
Hi Customer,
Thank you so much for your feedback about your experience with Lisa â weâll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Great Customer Service
Called Smart Pension today and spoke with Anna regarding a query. Anna was extremely polite, very helpful and patient. She talked me through everything I needed to know and took time to ensure I understood everything. I am extremely happy with the service and level of customer care that Smart Pension provides to us as a company.
2026幎6æ11æ¥
Smart Pension ããã®åç
Hi Tara,
Weâre so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ask for Seyi!
Have had two great instances of help from Seyi recently. She is patient, friendly and knows her stuff!
2026幎6æ9æ¥
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Smart Pension ããã®åç
Hi Meredith,
Weâre so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
A big thank you to company employeeâŠ
A big thank you to company employee Lisa Richards for guidance today. Having to deal with fifteen pension schemes, it is very good to know there are knowledgeable company representatives at SMART who are able to talk you through questions.
2026幎6æ11æ¥
Smart Pension ããã®åç
Hi Aubrey,
Weâre so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you for listening to myâŠ
Thank you for listening to my questions and explaining well.
2026幎6æ10æ¥
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Smart Pension ããã®åç
Hi Harriet,
Thank you for your review, weâre so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The person I contacted was very patientâŠ
The person I contacted was very patient as I have poor tech skills and she talked me through the screen and solved my problem
2026幎6æ10æ¥
Smart Pension ããã®åç
Hi Customer,
Thatâs amazing to hear! Thank you very much for your review â weâll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great Service
I spoke to Isabel regarding payroll contribution uploads from a new payroll service provider (Snappy) as they do not currenntly have API in place.
She was really helpful, showed me where I was going wrong and checked to see if there were any updates from the new service provider.
I never mind callig SMART, far more helpful than Nest!
2026幎6æ10æ¥
Smart Pension ããã®åç
Hi Vicky,
Weâre so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Straight forward help.
Isabel helped me navigate the system and adding a new employee for the first time. Isabel waited on the line while I completed information and helped guide me through the whole process. Thanks Isabel, I really appreciated the help and time saving.
2026幎6æ10æ¥
Smart Pension ããã®åç
Hi Katie,
Weâre so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara
Ainara - Assisted with resolving all Smart Pension contribution queries for the month through the API integration. Investigated and resolved contribution-related issues, ensuring successful processing. Will also provide support ahead of the next contribution submission period to identify and resolve any issues proactively, reducing the risk of contributions being rejected.
2026幎6æ10æ¥
Smart Pension ããã®åç
Hi Mita,
Weâre so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray
Your employee Joanne Gray was exceptional and so patient dealing with our enquiry, which we had been struggling with for a while. She talked us through everything and made sure that everything was running smoothly before we ended our call.
2026幎6æ10æ¥
Smart Pension ããã®åç
Hi Wendy,
Weâre so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful!
Spoke to Smart Pensions today with an upload issue. Joanne Gray was very helpful and really lovely. My issue was resolved with minimal hassle.
2026幎6æ9æ¥
Smart Pension ããã®åç
Hi Blackwood,
Weâre delighted to hear that Joanne was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Anna was very helpful and talked usâŠ
Anna was very helpful and talked us through everything step by step. She was very patient and we were very happy with the way she handled our query.
2026幎6æ9æ¥
Smart Pension ããã®åç
Hi Beverley,
Weâre so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lisa Richards was very helpful and didâŠ
Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out.
BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not helpful
2026幎6æ3æ¥
Smart Pension ããã®åç
Hi MAS Accountancy,
Thank you so much for your feedback about your experience with Lisa â weâll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Smart Pension ããã®åç
Hi Customer,
Thank you for your review, weâre so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Utterly useless
Utterly useless, I'm trying to take tax free cash and the web site is warning me that it will trigger MPAA which is clearly wrong. There is no way to contact them to discuss the error.
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Smart Pension ããã®åç
Hi,
Thank you for taking the time to leave a review. We are sorry that we have not met your expectations. We have not been able to locate your details to contact you privately. If you would like to engage with us more on this, please can you complete a âcontact usâ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Rebecca was amazing she resolved myâŠ
Rebecca was amazing she resolved my query very quickly
2026幎6æ8æ¥
Smart Pension ããã®åç
Hi Laura,
Weâre delighted to hear that Rebecca was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Smart Pension ããã®åç
Hi Patrick,
Thank you so much for taking the time to leave a review â weâre thrilled that youâve had such a great experience with us. Weâll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Smart Pension ããã®åç
Hi Customer,
Thank you for your review, weâre so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Isabel very friendly and helpful
2026幎6æ8æ¥
Smart Pension ããã®åç
Hi Max,
Thank you so much for your feedback about your experience with Isabel â weâll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
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