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Smart Pension レビュヌ 

4,023
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TrustScore 5段階評䟡の4.5

4.7

金融機関
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... もっず芋る

䌁業が回答したした

䌁業情報

  1. 金融機関
  2. 非銀行系金融サヌビス

Smart Pension に぀いお

圓該䌁業による蚘述

Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.

We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.

Learn more

Transform your pension savings to Smart Pension by downloading the app today:
150widthpx-Download-on-the-App-Store-Badge-US-UK-blk-092917 180widthpxgoogle-play-badge

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

4023件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(4,023)

過去12か月のレビュヌ数: 1,052件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

CHANGE THE DEFAULT FUND

The default pension fund is UK Sustainable Energy - what a perfect fund to make sure your pension doesn’t grow.

I urge everyone to update this immediately to something that actually increases your capital. The fact that a fund doesn’t auto allocate even a portion to the North American market is ridiculous.

2026幎6月4日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi John,

Thank you for your feedback and opinion about the default fund. Your feedback will be fed through to the appropriate channels for consideration.

Thanks,

Smart Pension

5぀星のうち4の評䟡

Problem solving

I had some problems and a kind lady went out of her way to sort out the problem.

2026幎6月5日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Branden,

Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Faith is a star ⭐ She was very helpful


Faith is a star ⭐ She was very helpful and took the time to explain all the details requested with a clear path to a solution. It was evident from our chat that she was very knowledgeable about the systems and specifics tied into dates & data as well as providing information about further training.

2026幎6月4日
Smart Pension ロゎ

Smart Pension からの回答

Hi Sarah,

We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Helpful and professional

Today, I have to set up new client and uploaded the pension contribution. However, need to swap the admin and signatory, Rebecca really has the patient with me, as I am not too organise the correct paperwork, told me step by step, it took short time to correct the problem, Thank you again for Rebecca help.

2026幎6月5日
Smart Pension ロゎ

Smart Pension からの回答

Hi Penny,

We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,

Smart Pension

5぀星のうち5の評䟡

Anna was really helpful on the phone


Anna was really helpful on the phone and solved an issue that had been ongoing for a while. Thank you Anna!

2026幎6月5日
Smart Pension ロゎ

Smart Pension からの回答

Hi Louise,

We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Helpful and Knowledgeable Support

I recently contacted Smart Pension support regarding duplicate employee records, and Lisa was extremely helpful throughout. She quickly identified the issue, clearly explained the cause, and guided me to a resolution. I really appreciate the assistance provided today. Thank you, Lisa!

2026幎6月5日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

U rang today to sort my pension


U rang today to sort my pension withdrawal. Spoke to a lovely lady called Laura. Such a lovely friendly and helpful woman . Very understanding . 5*

2026幎6月5日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Mamtaz,

Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Change to Papdis file headings that I was unaware of

Rebecca was most helpful when my Papdis file upload failed - for reasons that were totally unclear from the Fail notice. She talked me through the headings and I had to make quiet a few additions, which considering I have been uploading this file monthly for years came as a surprise!
Rebecca was patient and very helpful and the file uploaded perfectly after the amendments.

2026幎6月5日
Smart Pension ロゎ

Smart Pension からの回答

Hi Sarah,

We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

First class customer service

Superb customer service from a really considerate and polite lady. Good customer service is increasingly rare but I can highly recommend this superb company

2026幎6月4日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Very fruitful conversation

Very fruitful conversation. Thank you for your support and advise.

2026幎6月4日
Smart Pension ロゎ

Smart Pension からの回答

Hi Ewa,

Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Friendly and informative

2026幎6月4日
Smart Pension ロゎ

Smart Pension からの回答

Hi Denise,

Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

I spoke to Seyi today and she was


I spoke to Seyi today and she was incredibly helpful and guided me through the processes required with incredible patience! Thank you Seyi you were amazing!

2026幎6月4日
Smart Pension ロゎ

Smart Pension からの回答

Hi Accounts,

We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち4の評䟡

Lisa was very helpful in guiding me


Lisa was very helpful in guiding me through the login issues I was having. But I don't find Smart Pension very user friendly compared to some other pensions.

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Jane,

Thank you so much for your feedback about your experience with Lisa – we’ll pass this on to them and share it with the rest of the team. We’ll ensure that your feedback is passed on to our continuous improvement process. Thank you.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Helpful, efficient service and solutions

Call answered quickly.
Assistance from Rebecca friendly, knowledgeable, helpful and efficient. All issued resolved without difficulty. Excellent all round service.

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Andrew,

We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

The advisor was fantastic

The advisor was fantastic. She helped me through my query. She was simply amazing.

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi David,

Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

very helpful and patient response from


very helpful and patient response from staff, very pleased with service provided

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Zafar,

Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Lisa was great

Lisa was great. So helpful and stayed on the phone until I got everything sorted.

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Excellent Customer Service

I spoke with Joanne Gray today, phone was answered within 1 min and the service Joanne provided was excellent, she stayed on the line while resolving the query, extremely impressed.

2026幎6月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Chloe,

We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

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