Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daniel was extremely helpful, professional, and courteous throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. I really appreciated his p... もっと見る
企業が回答しました
This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pl... もっと見る
企業が回答しました
Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.
企業が回答しました
企業情報
当該企業による記述
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
連絡先
Cygnet Road, PE7 8FD, Peterborough, 英国
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
優良
653件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rep was very friendly and helpful and…
Rep was very friendly and helpful and explained everything very well.
2026年5月13日
自発的なレビュー
sopp+sopp からの回答
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Joel was amazing with me on the phone…
Joel was amazing with me on the phone really help me with my car and made me feel so much better
2026年5月13日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Joel made light work of a messy situation
Joel was polite and answered all my questions and explained the process in full
Would highly recommend them
Trevor Moralee
2026年5月13日
自発的なレビュー
sopp+sopp からの回答
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
I was called by Joel
I was called by Joel. His knowledge, approach and manners were first class. All information was clearly delivered and helpful. I would give him 10 out of 10, and feel he is a very good ambassador for your company.
Thank you.
2026年5月13日
自発的なレビュー
sopp+sopp からの回答
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
5 STAR ALL ROUND
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to be handling as well as what steps I needed to take. All in all a fantastic service. Many thanks again!
2026年5月12日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Contact was made with me really quickly…
Contact was made with me really quickly and next steps agreed within the first call.
Contact from the next stage came through promptly too.
Very pleased so far
2026年5月11日
自発的なレビュー
sopp+sopp からの回答
Thank you for your review, we are happy you’re pleased with the service we provided.
Bob was amazing
Bob was amazing, as a young and new driver bob explained everything clearly and answer any questions i had. This has really relaxed me and lessened my worried!
highly recommend
2026年5月11日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
sopp+sopp からの回答
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
I spoke to Joel who was very helpful…
I spoke to Joel who was very helpful and explained everything in detail
2026年5月8日
自発的なレビュー
sopp+sopp からの回答
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Joel was extremely helpful and made the…
Joel was extremely helpful and made the whole process stress free! Thank you
2026年5月8日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Professional and clear
Speaking with Joel, professional and explained everything very clearly! Good to know people on the other side of the phone know what they are doing :) thanks Joel!
2026年5月7日
自発的なレビュー
sopp+sopp からの回答
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Joel & Bob were superb
Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of care, given that I was still in shock from a lorry driving into me & my children early that morning. Fortunately nobody hurt but thoughtfulness and ethics of care really shone. Thank you both. Also to the companies you choose to work with you.
2026年5月7日
自発的なレビュー
sopp+sopp からの回答
Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Excellent service!
Really quick at answering the phone, very efficient and they explained everything well and were so polite and friendly. Special shoutout to Bob, he was lovely and ensured I knew and understood everything. He was patient and understanding and got things sorted for me quite quickly. Thankyou this is what customer service is all about !
2026年5月7日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Joel was friendly and explained things…
Joel was friendly and explained things clearly
2026年5月7日
自発的なレビュー
sopp+sopp からの回答
Thank you for your review, we are happy you’re pleased with the service we provided.
Professional, clear and courteous
Daniel was very helpful and clear in his communication.
2026年5月6日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you letting us know! Glad we could make things easy for you.
Joel had fantastic customer service and…
Joel had fantastic customer service and I belive my car will be repaired efficiently
2026年5月6日
自発的なレビュー
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Efficient and friendly handling of my…
Efficient and friendly handling of my claim. Hopefully that's reflected in the engineers that fix it!
2026年5月5日
自発的なレビュー
sopp+sopp からの回答
Thank you for your review, we are happy you’re pleased with the service we provided.
Dan was great
Dan was great, went in to detail on everything he explained to me and was really helpful with arranging the repair of my vehicle
2026年4月29日
自発的なレビュー
sopp+sopp からの回答
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
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