Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daniel was extremely helpful, professional, and courteous throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. I really appreciated his p... もっと見る
企業が回答しました
This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pl... もっと見る
企業が回答しました
Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.
企業が回答しました
企業情報
当該企業による記述
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
連絡先
Cygnet Road, PE7 8FD, Peterborough, 英国
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
優良
654件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Ruth was brilliant very concise and…
Ruth was brilliant very concise and helpful e mails followed up straight away,
2026年4月28日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
The guy gentleman i spoke to was…
The guy gentleman i spoke to was brilliant on the phone
2026年4月27日
自発的なレビュー
sopp+sopp からの回答
Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.
My car was in an accident
My car was in an accident, a lady named Ruth called me to sort everything out.
Ruth was extremely helpful and very professional.
2026年4月26日
自発的なレビュー
sopp+sopp からの回答
We appreciate your review and are pleased to hear that your experience with us was excellent. Thank you for recognising our team’s efforts.
Such an awesome experience
Joel was so patient, friendly and helpful! Very informative and polite and put me at ease throughout the whole call as well as explaining the process in a way that I would understand. The type of employee you would hope to be in contact with again if you had to follow up with anything, made my day! Absolutely 10/10! Would recommend!
2026年4月22日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
The lady who took my call and delt with…
The lady who took my call and delt with my claim, was friendly and incredibly helpful. She was kept things simple and easy to understand. She was very professional.
2026年4月22日
自発的なレビュー
sopp+sopp からの回答
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Terrible customer service
Terrible customer service - get promised call backs day after day, with no call back. Get passed around from department to department with no answers or progress.
2026年4月15日
自発的なレビュー
sopp+sopp からの回答
We appreciate your feedback and will use it as part of our continuous improvement process.
Joel was a great help with my problem…
Joel was a great help with my problem today and provided great conversation
2026年4月21日
自発的なレビュー
sopp+sopp からの回答
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Clear information given and a plan…
Clear information given and a plan going forward. Dan was very polite and helpful.
2026年4月21日
自発的なレビュー
sopp+sopp からの回答
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Dan was really helpful and considerate…
Dan was really helpful and considerate when dealing with my claim and helping me through the process. He was quick to answer my questions and provided thorough answers.
2026年4月21日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Seem responsive at first, then slow & hard to contact
Ocado van ruined our car that was parked on a side street.
They left a note to contact Sopp & Sopp, who seemed responsive and helpful. An estimate was arranged the same day, although I had to upload picture to three different places and noone shared the data.
Over a week after the referred body shop submitted their estimate, no response or follow up. The Sopp customer contact number leaves you waiting on hold for hours to no response.
We had to abandon the engagement there and force a reverse claim via our own insurer.
2026年4月11日
自発的なレビュー
sopp+sopp からの回答
Thank you for your feedback. We use customer feedback to keep improving and appreciate the information you have shared within your review.
Dan was helpful & made the process easy
Dan was very helpful, gave me in depth information & took me through each step.
With the help from Dan it has given me a lot of reassurance the repair will run smoothly.
2026年4月20日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
sopp+sopp からの回答
Thank you for your review, we are happy you’re pleased with the service we provided.
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
I spoke to Dan and he was excellent he…
I spoke to Dan and he was excellent he explained everything to me and was very helpful
2026年4月18日
自発的なレビュー
sopp+sopp からの回答
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Great communication and Joel was very…
Great communication and Joel was very helpful
2026年4月17日
自発的なレビュー
sopp+sopp からの回答
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Very well organised
Very well organised. Didn’t have to sort anything all done for me ! BOB made it very easy for me . Well done
2026年4月16日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you letting us know! Glad we could make things easy for you.
Ruth was very helpful and kind
Ruth was very helpful and kind, explaining things very well
2026年4月16日
自発的なレビュー
sopp+sopp からの回答
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
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