Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daniel was extremely helpful, professional, and courteous throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. I really appreciated his p... もっと見る
企業が回答しました
This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pl... もっと見る
企業が回答しました
Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.
企業が回答しました
企業情報
当該企業による記述
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
連絡先
Cygnet Road, PE7 8FD, Peterborough, 英国
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
優良
654件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
The agent Joel was excellent in all…
The agent Joel was excellent in all respects and merits 5 stars. However I had to speak at some length to 2 previous people with some repetitive questions which took too long and was annoying.
2026年4月1日
自発的なレビュー
sopp+sopp からの回答
We really value your feedback — it helps us continue to provide the best experience possible. Thanks again for your review.
Dan explained everything well
Dan explained everything well, and was very professional, with little hassle nor fuss to me.
2026年4月1日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you letting us know! Glad we could make things easy for you.
Had a very good experience with sopp+sopp
Had a very good experience with sopp+sopp. Joel was very helpful, very knowledgeable and very friendly.
2026年3月30日
自発的なレビュー
sopp+sopp からの回答
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
Bob, great service
Bob was very informative and patient, explained everything very clearly.
2026年3月27日
自発的なレビュー
sopp+sopp からの回答
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
My experience was made great by one…
My experience was made great by one person and one person only. Meida is honestly a dream to talk to. She is so polite, patient, helpful and kind. I couldn’t praise her more! She was a dream!
2026年3月27日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Amazing and extremely beautiful work…
Amazing and extremely beautiful work and great service from her
Well deserved on this amazing team
Her name is Anna
2026年3月27日
自発的なレビュー
sopp+sopp からの回答
Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.
Excellent experience
My car was hit by a third party and sopp sopp reached out to sort the claim the next day. I was helped by Bob who was excellent. Probably one of the most smooth interactions I’ve had with a large company. We were done in minutes. Other businesses should learn - give bob a pay rise now!
2026年3月26日
自発的なレビュー
sopp+sopp からの回答
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Very attentive staff
Very hepful staff who sorted out my problem quickly and efficently, and made sure of my next steps. Bob was extemely helpful.
2026年3月25日
自発的なレビュー
sopp+sopp からの回答
We really value your feedback — it helps us continue to provide the best experience possible. Thanks again for your review.
Fabulous customer service
2026年3月24日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Bob was very helpful
Bob was very helpful. Arranging my vehicle repairs. Excellent service
2026年3月18日
自発的なレビュー
sopp+sopp からの回答
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Smooth Experience
Couldn’t have asked for a better agent than Joel, laid everything out clearly from A to Z and he was just an absolutely cool guy.
2026年3月23日
自発的なレビュー
sopp+sopp からの回答
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
sopp+sopp からの回答
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
sopp+sopp からの回答
Thank you for your review, we are happy you’re pleased with the service we provided.
Dan called within hours of the event
Dan called within hours of the event, was increasingly supportive and helpful. Made a real difference to the experience of my first car incident. Would recommend
2026年3月21日
自発的なレビュー
sopp+sopp からの回答
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
Very helpful and responsive agent who…
Very helpful and responsive agent who answered all my queries and who was polite and respectful
2026年3月20日
自発的なレビュー
sopp+sopp からの回答
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Joel the accident handler was super…
Joel the accident handler was super polite, efficient and clear. Very impressed by the whole process so far. Thank you Joel for taking the stress out of a horrible situation.
2026年3月20日
自発的なレビュー
sopp+sopp からの回答
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Ruth was very nice and helpful.
2026年3月19日
自発的なレビュー
sopp+sopp からの回答
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
My situation is been resolved. Thank you guys.
After many weeks now I have my bike back, thanks to the quick response and collaboration from you guys.
2026年3月18日
自発的なレビュー
sopp+sopp からの回答
We really appreciate you letting us know! Glad we could make things easy for you.
Meida was extremely professional and caring
Meida was extremely professional, yet warm and engaging which took the stress out of what is of nature a very distressing situation. She was personally engaging and seemed to truly care about my experiencing and ensuring the damage to my vehicle is taken care of efficiently and with minimal disruption to me. I am appreciative of her time and caring - thank you.
2026年3月18日
自発的なレビュー
sopp+sopp からの回答
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
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