Sparkle Sparkle レビュー 

158
TrustScore 5段階評価の3.5

3.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Poor communication I contacted Sparkle Sparkle because I was looking for a deep clean for my 80-year-old father, who is partially sighted. He doesn't use computers, so I explained that he... もっと見る

5つ星のうち5の評価

Booked a deep clean at quite short notice, and for a challenging and quite big job. Kitchen, 2 bathrooms & 2 / 3 other rooms. Gave all info online and booked easily. Got confirmation through by text &... もっと見る

5つ星のうち5の評価

The team did a fantastic job of the deep clean, making our house sparkle heading into the Christmas period! The team on the day were really friendly (and understanding of the areas we hadn't got quite... もっと見る

5つ星のうち5の評価

Sparkle Sparkle are not cheap but I was very impressed with their service. I requested the post building work package, after having a new kitchen fitted. Three cleaners worked solidly for over 2 hou... もっと見る

企業情報

  1. ハウス クリーニング業
  2. カーペット清掃業
  3. 清掃員
  4. 清掃サービス

さまざまな外部ソースから提供された情報

Sparkle Sparkle was founded in 2014 as a professional home cleaning company. We clean homes on a regular basis contract or do one off cleans for end of tenancy cleaning or spring cleans. We also offer carpet cleaning and can clean other items on one of...


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3.6

まあまあ

TrustScore 5段階評価の3.5

158件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.6

すべてのレビュー

(158)

過去12か月のレビュー数: 12

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

The cleaning was of a good standard in…

The cleaning was of a good standard in our new home after we had some work done. It definitely felt a lot more fresh and got our first days in our new home off to a good start. I noticed a some minor areas in the kitchen and bathroom a couple of days after the job was done that could have done with a little more attention (back of th hob and parts of the shower door), but overall a good job. Communication, customer service and cleaning staff very professional.

2023年7月21日
自発的なレビュー
5つ星のうち5の評価

Fast and thorough

I'm not well and I tried to tidy but my flat wasn't ready to be deep cleaned,the girls did their best to make my place clean and homely again when it was dirty, untidy and I couldn't cope. Flat feels relaxing again. Will book for future cleans

2023年7月3日
自発的なレビュー
5つ星のうち5の評価

Really happy with the clean

Really happy with the clean we had. We had used this company a few year back when we moved into a property that was left a bit dirty. They did a great job then and have done another grey job today. Very accommodating as we have building works going on as well. The clean is spotless and the ladies tuned up on time and communicated well after booking. Will be using again.

2023年7月6日
自発的なレビュー
5つ星のうち5の評価

Deep clean

Booked a deep clean at quite short notice, and for a challenging and quite big job. Kitchen, 2 bathrooms & 2 / 3 other rooms. Gave all info online and booked easily. Got confirmation through by text & email within hours. Ashley & the other ladies did a fabulous job! Carpets and upholstery cleaned. Both bathrooms immaculate, and the kitchen looked like a different room. Cleaned from top to bottom. Would highly recommend. Will def be booking again for a regular clean.

2023年6月28日
自発的なレビュー
5つ星のうち5の評価

Very Happy Customer Cleaners Ashley and Jacqueline arrived…

Cleaners Ashley and Jacqueline arrived promptly as agreed at 10am. Very friendly and informative about the service. I was more than happy with the thoroughly excellent job that they carried out on all my rooms particularly the bathroom. I would highly recommend Sparkle Sparkle to anyone who requires any type of cleaning to their home. Very reasonable payment rates for the work carried out. I have been in touch with them again in order to arrange a regular cleaning service to help me maintain the great job they
did with my deep clean.

2023年6月27日
自発的なレビュー
5つ星のうち1の評価

Listen to other reviews & Avoid

One of the cheaper options, but for a reason.

People are friendly, cleaning not great. Edited to remove oven bit.

The check idea is a bit of a scam. They finish by mopping, which I don't want to ruin my going in the room. Just before they left they asked me to check, even in the door ways of multiple rooms I pointed out missed areas.

As other reviews state, just avoid. I'd request a partial refund matching whatever the landlord charges me for an incomplete clean, but it seems (from other review) they won't even do that. Will be trying my luck anyway.

Don't waste your time and pay a bit more for a quality service.

2023年6月21日
自発的なレビュー
Sparkle Sparkle ロゴ

Sparkle Sparkle からの回答

Hi Jacques,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We, like all, cleaning companies do clean top to bottom, finishing with the floors. I’m sorry you feel cleaning companies are scamming you by doing this. The girls will be happy to go over the floors again if you wanted to check while the floors were wet.

Please note I have checked your booking and there is no deep oven clean added. We do try to make that as clear as possible on the information page, booking page, confirmation page, confirmation email and confirmation text that it is an optional addon and that it wasn’t included in your booking.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. Please note an oven wasn’t booked in so that wasn’t missed, however we are happy to do over anything again that was included. This is part of our award winning customer service, thank you.

5つ星のうち5の評価

Loved my clean

The cleaners were very hardworking and respectful. They left the place looking great, such a big differance from before they arrived to them leaving.

2023年6月19日
自発的なレビュー
5つ星のうち1の評価

Definitely don't hire they cut corners

Had this company out for a deep clean £319 that's alot of money for a 2 hour service on arrival me & my wife went out thinking everything will be fine , to our horror all doors all PVC wasn't cleaned , behind my microwave wasn't even done my TV stand,mirrors some missed rest streak Mark's ,complained they came out again explained what wasn't done this time we stayed in the house with them still issue's like no radiator's have been done-looking at there previews pay attention to the date's when the picture's where taken,I honestly believe the company has been bought over new management as the girl's in the picture' was not the girl's that came out,I definitely wouldn't recommend this company to anyone let alone family and friend's,stay we'll clear as I'd have cleaned the house better myself feel bad though I wouldn't like anyone to go threw what me and my wife has ,we are still having to clean bit's they cut corners and that's a fact I shouldn't have to still wipe down parts of the house as said my recommendations are don't use this company

2023年6月2日
自発的なレビュー
Sparkle Sparkle ロゴ

Sparkle Sparkle からの回答

(Both this review and the review from Karen are the same customers, hence the same reply)

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

5つ星のうち1の評価

Do not use this company …

I had this cleaning company come back, deep clean I payed for ,was a corner cutting mess , 2 hours 10 min they spent, what they say on the website and do are miles apart, no doors washed mirrors all streaked, no pulling out furniture or wiped down , no grout free tiles , please don't waste your money, the customer service help ,is the same number as the cleaning lady , I have photos and the doorbell camera picked up some of the cleaning as they left my front door open , the carpets were done so I could only look quickly too see if I was happy, which they apparently made my mind up for me as they had everything packed away , waiting outside ready too leave , if you use them don't leave them alone they corner cut ,you need to call them back then deal with the attitude of huff puff , I asked her to do the doors ,WHAT ALL OF THEM, was the reply , I just wanted them out the attitude wasn't nice , one moned of not having her lunch yet as though it was my fault, the other blamed the other for not washing the window, the older lady asked my husband how am I meant too get into the door to clean it , erm very easily he said as he removed a coat stand out her way , yes my husband wrote a review too as he payed half of the £330 award winning customer service, I think someone took over this company since the goid looking pic on website, do your research first before booking this same number for the whole Scotland company cleaner whom has time to be at both cleans

2023年6月5日
自発的なレビュー
Sparkle Sparkle ロゴ

Sparkle Sparkle からの回答

(Both this review and the review from Edward are the same customers, hence the same reply)

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

5つ星のうち1の評価

Avoid

Paid for deep clean, lots of areas missed- even when specifically asked for them to be addressed. Asked for partial refund and was refused- instead offering that they could come back and finish job. By that time I’d already done it myself. Huge waste of money

2023年4月6日
自発的なレビュー
Sparkle Sparkle ロゴ

Sparkle Sparkle からの回答

Hi,

Thank you for your feedback. I am sorry to hear you weren’t completely satisfied with the service.

We ask our customers to check the service before we leave, to ensure 100% satisfaction. I understand upon your inspection you stated you were fully satisfied with the clean.

However we do also offer an award winning free revisit service. If you notice anything that isn’t 100% perfect after we have left, even if you stated you were fully satisfied at the end of the clean, we will come back out and fix that for you, 100% free of charge.

After you got in touch later for recompense the cleaners did revisit. They asked you to check the work again and make sure you were satisfied before they left, you said again you were definitely fully satisfied with the service provided.

Just let your customer service representative know if you would like us to revisit again, we are always happy to do that until our customers are 100% satisfied. This is part of our award winning customer service, thank you.

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