Specsavers レビュー 23,541

Having worn glasses all my life and am now 64 this has got to be the best service and advice I've ever had. The reason being is all down to one young lady call Simra who not just served me but was so good at her job. Many thanks.

I always receive a professional service & I always leave feeling that my eyes have been thoroughly checked

I had every single test going due to a painful blood shot eye, the optician was very thorough and explained everything as he went along. I was diagnosed with early cataracts, and my painful eye was due to doing the work of my left eye due to deteriorating sight
Would highly recommend Specsavers in Epping, Essex

Great customer service

they all was very helpful polite couldn't ask for better service. plus the new tech was quicker and more efficient

The staff was very helpful and my appointment was quickly finished

A disaster from word go. Trial
Contact lenses ordered the wrong lenses (two left eye) the first time. The when a right and left came the prescription wasn’t correct. Next set arrived and where the same as the first set.
Glasses arrive and the vision wasn’t correct. Second attempt and vision was correct however the thinning had not been done although I paid for it the first time round. Cancelled everything and I will not be returning.

Staff well trained and efficient, everything explained and felt comfortable with procedures

It was easy and quick to get new glasses, however, it felt a bit rushed and noone explained to me extra information in my prescription beyond the dioptre value. Also, I wanted to update the lenses in my old glasses, and apparently this service would cost more than getting a whole new set of glasses? This seems very wasteful, and now I have old glasses I don't know what to do with.

Efficiently quick, friendly and informative when I had my appointment.
The website is great for trying a virtual tryout of the frames too, with plenty of choice.
Picking up my glasses was a synch and really happy with them. Thanks.

Always kind, helpful and efficient 👍

Excellent customer service by the staff at Specsavers Donaghmeade Shopping Centre Branch today. All staff I met and who looked after me were excellent. From Mija who organised the apt, Beatrix carrying out the initial eye tests, my optician Serena and the lovely guy (name fails me) who looked after my glasses selection. 5 Star treatment

Helpful advice and professional in the workplace

I felt really welcomed in store, Anne-Marie was very friendly and kind, Naina the optometrist was very patient with me and very friendly as well and then Andreia did my dispense and new what frames to show and was very professional and at the same time very cheerful and at ease.
Really enjoyed my visit at Specsavers’s and totally recommend this store

As always I had a great experience in the shop. All the staff were very helpful, we have gone through various options and I got great advice, even some discount as part of a promotion, so really happy

Great service from all members of staff.
Looked after from start to finish. Optician was very chatty and knowledgeable. Quick turn around on my new glasses being ready

NEVER order anything from Specsavers! This afternoon I returned home, and found a Soecsavers advertising leaflet put through my letterbox!!
Now, I have a sign on the outside of the letterbox, that states; No Junk Mail, No Food Leaflets.
What part of that do their leaflet deliverers not understand???
I am so disappointed and heartbroken that, despite me putting that no junk mail on my letterbox I am still receiving Soecsavers leaflets. I do not want to order from you, so please stop delivering your leaflets to addresses that have; ‘No Junk Mail, No Food Leaflets’.
I absolutely hate company’s that think they can do as they please, to a house that has specifically requesting NOT to receive them.
I urge anyone considering ordering from Specsavers, not to or you will be hounded by their leaflets!!!!

Excellent, caring service from Sharron at Coulby Newham, who took great care in helping me choose my new glasses in the three visits I made before I was able to make my mind up! Thankyou

I complained about poor quality frames, was invited to get in touch via social media for help.
I explained I don’t use social media, asked for an email address, no response.
Found the customer services email myself, emailed them, no response.
Not impressed.