Springpack レビュー 486

TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... もっと見る

企業が回答しました

5つ星のうち5の評価

Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... もっと見る

企業が回答しました

5つ星のうち5の評価

Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... もっと見る

企業が回答しました

5つ星のうち5の評価

I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... もっと見る

企業が回答しました

企業情報

  1. 包装用品店
  2. 製造業者

当該企業による記述

Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk

Next working day delivery!

If you need packing the next working day, you've come to the right place!

Place your order by 3:30pm, and we'll deliver all stocked items the next working day

連絡先

4.8

優良

TrustScore 5段階評価の5

486件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Service

Easy to order and delivery was in good time. Delivery driver was polite

2025年11月14日
Springpack ロゴ

Springpack からの回答

Good morning Debbie,

Thank you for your 5* review. I am glad to hear that you had such a seamless delivery with us.

I will pass on your feedback to our courier also as this is wonderful to hear.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

excellent service

excellent service

2025年11月13日
Springpack ロゴ

Springpack からの回答

Good morning Darren,

Thank you for your 5* review and highlighting the quality of the service you have received.

We appreciate your longstanding relationship with us and loyalty to Springpack.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Very fast delivery

2025年11月5日
Springpack ロゴ

Springpack からの回答

Good afternoon,

Thank you for your 5* review. We appreciate you taking the time to record this feedback.

We pride ourselves on delivering next day wherever possible. We hold a vast amount of stock lines and products in our warehouse. As long as we receive the order before 3.30pm it will be despatched ready for the next day.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Ordered 1 day and delivery was the next…

Ordered 1 day and delivery was the next day! Portal is very easy to use too. Dan and Charlie are very attentive and nothing is too much trouble.

2025年11月3日
Springpack ロゴ

Springpack からの回答

Good morning Liz,

Thank you for your 5* review. I am so pleased to hear your delivery was so quick and efficient. We pride ourselves on delivering next day wherever possible.

Our Marketing team have focused a lot of time and effort into making ordering via our website as easy and seamless as possible.

I will pass on your kind feedback to Dan and Charlie.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

I am a fairly new customer

I am a fairly new customer.
I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of product was arranged and a collection was also arranged and completed within 48 hours. A great turn around. Communication between account manager and supporting team at Springpack has also been prompt and helpful. Happy New Customer 👍

2025年10月28日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good morning Emma,

Thank you for your wonderful 5* review. We appreciate you trusting us with your packaging supply.

We are currently working on our onboarding process and how we can make this as easy and simple for new customers as possible.

I appreciate you taking the time to record this feedback for the team here.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち3の評価

Boxes are good..

Boxes are good... admin and invoicing is a real pain.

2025年8月11日
Springpack ロゴ

Springpack からの回答

Good morning John,

Thank you for your review, I appreciate you taking the time to record this feedback for us.

Your Account Manager may have already been in touch to discuss this, and to try and simplify the process for you. We do take feedback on board.

I am glad you are happy with our products and we will resolve the issues you are experiencing with the ordering/ invoicing side of things.

Thank you for choosing to work with us on this.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Really quick and polite service

Really quick and polite service, with goods delivered next day without any hassle. Annie was really helpful!

2025年10月22日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good morning Jacob,

Thank you for your wonderful 5* review. Your feedback is really appreciated. I am glad to hear that everything went so smoothly with your order.

Thanks for choosing Springpack to help with your packaging requirements.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価
Springpack ロゴ

Springpack からの回答

Good afternoon Pete,

Thank you for your 5* review. I am really pleased to hear the boxes you purchased from us met your requirements.

Should you need any further support from us, please get in touch.

We appreciate your order.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち4の評価

Great Service, disappointed with choice of quantity

Great service and delivery was on time. I was disappointed that I was only given the choice on this occasion of ordering three boxes of the product when I have ordered one in the past

2025年10月2日
Springpack ロゴ

Springpack からの回答

Good afternoon Jim,

Thank you for your review. I appreciate you taking the time to record this feedback. I am glad to hear the service you received and delivery times met your expectations.

With regards to the MOQ set on 140005 SKU, we have had to review sustainability and delivery for this item due to the boxes measuring over 2 metres long.

We want to ensure our deliveries are made on time and without damages.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Arrived on time and weel packed

Ease of ordering the product i required

2025年9月23日
Springpack ロゴ

Springpack からの回答

Good afternoon David,

Thank you for your 5* review. I am glad to hear that the ordering process and your delivery were so easy and reliable.

We appreciate you choosing to work with Springpack for your packaging supply.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Perfect customer service

In a world where most companies don't seem to care, Springpack REALLY DOES CARE!!!
Having just dealt with Emma and Ian ( operations manager), they have reaffirmed my faith in
'can do' customer services. Thank you both so much ! Regards,Keith

2025年9月26日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good Afternoon Keith,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us feedback.
We are happy to hear Emma and Ian were on hand to support you with your order.
If we can help again in the future, please don't hesitate to contact us.
Kind Regards
Charlotte Webley.
Internal Account Manager

5つ星のうち5の評価

Excellent Service

Excellent Service

2025年9月15日
Springpack ロゴ

Springpack からの回答

Good Afternoon,
Thank you for your 5* review, we appreciate you taking the time to leave feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards.
Emma Smith
Internal Account Manager

5つ星のうち5の評価
Springpack ロゴ

Springpack からの回答

Good afternoon Philip,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us positive feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager.

5つ星のうち5の評価

Fantastic service

Customer service friendly, knowledgeable and efficient. Was able to turn my order around for collection at short notice. Great service all round.

2025年8月28日
Springpack ロゴ

Springpack からの回答

Good Afternoon Nathan,
Thank you for taking the time to leave a review, we really do appreciate it.
I am happy to hear the team managed to amend your order at short notice.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager

5つ星のうち5の評価

We have been looking for a new supplier…

We have been looking for a new supplier for a while now and we reached out to Springpack who have been brilliant, we have now in fact, opted to move to them as our preferred supplier going forward, They have been able cater to our every need in the most efficient and professionalism manner supporting us with what we needed,
I would highly recommend them.
(Ask for Rupert, he will look after you).

2025年8月1日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good afternoon Terence,

Thank you for your wonderful 5* review.

We appreciate the opportunity to work with you, I am pleased to hear how successful the onboarding process has been for you. Rupert is very attentive and transparent with his customer base. He will always go the extra mile to ensure a seamless change over.

Please get in touch if you require future support with your packaging supply. We are always happy to suggest new solutions.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Even though my order was minimal…

Even though my order was minimal quantity, help desk staff guided and supported me till the end so kindly.

2025年8月11日
Springpack ロゴ

Springpack からの回答

Good afternoon,

Thank you for your wonderful 5* review. I am so pleased to hear that we could help. We appreciate you placing your order with us.

Please let us know if we can assist you in the future.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

very good service

very good service and delivery was quick.

2025年7月31日
Springpack ロゴ

Springpack からの回答

Good afternoon Raj,

Thank you for your wonderful review. I can see you recently placed an order via our website and used the new guest check out facility. I am pleased to hear that the service and delivery of your order met your expectations.

If you require any assistance with your ongoing packaging requirements, please get in touch.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Great customer service

Great customer service, Harley was very helpful and efficient, the advice he gave was great!

2025年7月28日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good afternoon Riley,

Thank you for your wonderful review for Harley! I appreciate you taking the time to record this feedback.

Harley always puts our customers first and offers exceptional service.

Please get in touch if you require any further support.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち3の評価

I liked the boxes which were less than…

I liked the boxes which were less than 10 quid. The shipping is way too much! £15!

2025年7月22日
Springpack ロゴ

Springpack からの回答

Good morning Brenda,

Thank you for your review and the feedback you have provided.

We offer free delivery on any orders above £200 and can offer a collection option if you are local to us. We are currently awaiting an addition to our website for this option, then it will automatically remove the carriage charge but for now we arrange this case by case.

Your delivery method would depend on your location as we have our own fleet of vehicles which deliver locally, and we use couriers for locations outside of this. Whichever method is being used, the charge would just remain at £15 on orders below £200.

If you would like to discuss this further, please feel free to call me on 01905 457000. I do hope we can help you in future, I am aware on the smaller/ lower value orders this can seem steep but we are always working to keep things fair and help our customers as much as possible.

Kind regards,

Amy Edgeworth
Head of Customer Experience

5つ星のうち5の評価

Same great service as always

Same great service as always. Ordered PM and arrived by 8:30 the following morning.

2025年6月18日
Springpack ロゴ

Springpack からの回答

Good afternoon Gary,

Thank you for your wonderful review.

I am so pleased to hear that you receive consistently great service from us.

We appreciate your custom and your loyalty to Springpack.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報