Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... もっと見る
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... もっと見る
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Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... もっと見る
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I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... もっと見る
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企業情報
当該企業による記述
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
連絡先
Williamson Road, WR5 1SG, Worcester, 英国
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
優良
486件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Excellent customer service. Sourced a non-stock item for delivery the following day. Saved the day!
2025年2月12日
自発的なレビュー
Springpack からの回答
Good morning,
Thank you for your review - we appreciate you taking the time to record feedback regarding the service you received.
I am glad we could offer assistance and offer a quick turnaround.
Please let us know if you require any further support this year with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Prompt service
Prompt service, good price and my Account Manager Sian Burton is friendly and very helpful.
2025年1月6日
自発的なレビュー
Springpack からの回答
Good morning Andrew,
Thank you for your review of Sians service. We appreciate you taking the time to record feedback. I am glad to hear that dealing with Springpack has been so helpful and efficient for you.
If you require any further support with your packaging supply in future, please just let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Pleasure to work with
Emma continues to be very helpful and reactive with any queries or issues we have.
2025年1月28日
自発的なレビュー
Springpack からの回答
Good afternoon Rachel,
Thank you for your review. I am glad to hear Emma has helped and supported you.
We appreciate you trusting us with your packaging supply, thank you for working with us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service from Emma Smith :-)
Great service from Emma Smith :-)
Much appreciated.
2025年1月29日
自発的なレビュー
Springpack からの回答
Good Morning Clare,
Thank you for your lovely review for Emma. I appreciate you taking the time to leave feedback.
If you need any further support with your packaging supply, please let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Exceptional Customer Service
I had an amazing experience with the customer service team (Amy). From the moment I reached out, they were friendly, professional, and incredibly helpful. They went above and beyond to resolve my issue quickly and kept me updated throughout the entire process. Keep up the great work!
2025年1月27日
自発的なレビュー
Springpack からの回答
Good Morning Gosia,
Thank you for your amazing feedback for Amy. Amy consistently goes above and beyond for all our customers and your wonderful review really does reflect this.
Amy prides herself on ensuring each customer is cared for individually and passionate to resolve any concerns quickly, efficiently and with minimal disruption.
Kind Regards
Emma Smith
Internal Account Manager
Excellent service
Excellent service from Emma and the whole team at Springpack.
Maintain good stock levels allowing for next day delivery.
Recommended as a supplier.
2025年1月27日
自発的なレビュー
Springpack からの回答
Good morning,
Thank you for your brilliant review. We appreciate your feedback.
Thank you for trusting us with your packaging supply for many years, we really appreciate your loyalty. Our purchasing team work hard to ensure comfortable stock levels mean we can maintain our next day service.
If you need any further support this year, keep in touch.
Amy Edgeworth
Head of Customer Experience
Very good service
I have had a very good experience at Springpack. The service provided by Sian has made me feel welcomed and valued as a customer. The staff also provide good assistance and is very friendly.
2025年1月20日
自発的なレビュー
Springpack からの回答
Good morning Patricia,
We really appreciate you taking the time to provide feedback of your experience with Springpack. Sian is consistently helpful and reliable, she is a credit to the company. It is wonderful that this is being noticed by our customers.
We look forward to working with you throughout this year. Thank you for trusting us with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Dealing with Emma is nice and easy also…
Dealing with Emma is nice and easy also very efficient too.
2025年1月21日
自発的なレビュー
Springpack からの回答
Good afternoon Lucas,
Thank you for your review. We appreciate you taking the time to record feedback for Emma.
Emma is very well liked by our Customers due to her helpful, positive attitude and she always goes the extra mile.
We look forward to working with you on upcoming projects this year.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Service
Sian has been amazing from start to finish with the service/ updates. She ensured she was expediting an urgent order for us and always keeping me in the loop.She also helped to improve the lead-time where sh e could and helped us deliver this product to us on the same day.
2025年1月21日
自発的なレビュー
Springpack からの回答
Good afternoon Romesa,
Thank you for your wonderful review for Sian. I know you have been working closely together on your urgent projects the last few months and Sian always ensures she owns the enquiry start to finish.
I am glad to hear this partnership is working so well and the communication is so transparent and proactive.
Sian will continue to build on this throughout this year and we look forward to supporting you with new projects.
Kind regards,
Amy Edgeworth
Head of Customer Experience
The quick and helpful response
The quick and helpful response, Dan, Sain and the Enquiries team always offer if I have any problems or questions.
It is a comfort knowing that we can talk to a competent team, knowing any issues will get resolved in a timely manner.
2025年1月20日
自発的なレビュー
Springpack からの回答
Good afternoon Scott,
Thank you for your wonderful review. This is lovely feedback for the team here - I will ensure this is passed on.
We appreciate your custom and loyalty to Springpack, thank you for trusting us with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great customer service again
Great customer service again from Springpack. Every member of staff I've spoken to or emailed has been great over the years. Especially Emma, who has been quick to respond, efficient and friendly. If only every company I dealt with was as pleasant as Springpack!
2025年1月17日
自発的なレビュー
Springpack からの回答
Good morning Peter,
Thank you for taking the time to provide feedback on the service you have received from us.
I am really pleased to hear that your experience with Springpack is so positive and pleasant. Thank you for the special mention for Emma, this will make her day.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Very helpful service from Emma…
Very helpful service from Emma Smith.She helped us decide what we needed and service was prompt Thankyou
2025年1月15日
自発的なレビュー
Springpack からの回答
Good afternoon Jackie,
Thank you for taking the time to leave a review for my colleague Emma. We really appreciate your feedback.
I'm pleased to hear that we helped with offering a suitable packaging solution.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Packaging
Excellent products & Service, Cannot fault them, will definitely use again
2025年1月7日
自発的なレビュー
Springpack からの回答
Good afternoon Martyn,
Thank you for taking the time to record your feedback. We appreciate your loyalty and custom. We do our best to ensure we remain consistent with service at all times.
If you do need any further assistance please just let us know.
Amy Edgeworth
Head of Customer Experience
Wonderful
Wonderful, professional, reliable company with excellent customer service. Emma Smith is my hero as she managed to help with some last minute stock requirements :)
2025年1月14日
自発的なレビュー
Springpack からの回答
Good afternoon Urszula,
Thank you for your brilliant review.
I am really pleased that we have managed to assist you in a time of need and ensure you have packaging options available quickly. Emma always puts our customers first.
We look forward to working with you this year and please let us know if you need any further help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
We've been working with Springpack for…Outstanding Customer Service with Harley's Exceptional Support
We've been working with Springpack for some time now, and the level of customer service we receive is outstanding. Special thanks to Harley, who consistently goes above and beyond to ensure everything runs smoothly. No issue is ever too small or too large for him to handle immediately. His dedication, professionalism, and friendly attitude make working with Springpack a seamless and enjoyable experience. We know we can always count on Harley to provide and efficient solutions whenever we need assistance. Highly recommended!
2025年1月15日
自発的なレビュー
Springpack からの回答
Good afternoon Bernadeta,
Thank you for your lovely review and special mention for Harley.
He is a key member of the team here and has excellent rapport with our customers. Its wonderful to see this noticed. He is always so keen to help - customers or colleagues.
We appreciate your review and thank you for trusting us with your packaging supply.
Amy Edgeworth
Head of Customer Experience
Amazing Company To Deal With
We changed all of our packaging supplies to Springpack and its the best thing we have ever done. Their customer service is second to none and nothing is ever too much for them. Special Thanks must go to Roy, Glenn and Charlotte who I have dealt with the most and they are a fantastic team who certainly go the extra mile to make sure our packaging needs are met. Springpack also made huge improvements to our packaging performance with the installation of some overhead machines which really have made us more efficient. Couldn't recommend them highly enough
2025年1月13日
自発的なレビュー
Springpack からの回答
Good morning Ashley,
Thank you for your wonderful review, it's lovely to hear that you have had great service from so many members of our Sales team.
We appreciate your long standing relationship with us and trusting us with your packaging supply. I'm really pleased to hear the recommendations Roy and Glenn have made have helped your processes. Our Sales team are excellent with suggestions and solutions.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Speaking with Emma Smith
Speaking with Emma Smith, she has been very helpful and quick. Keeps me up to date and keeps in touch
2025年1月13日
自発的なレビュー
Springpack からの回答
Good morning Russell,
Thank you for taking the time to leave feedback for Emma. She is very efficient and reliable with her updates. We always strive for transparency for our customers.
Should you require any further support this year with your packaging supply, please do not hesitate to get in touch. We are always here to help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
We have been buying consumables from…
We have been buying consumables from Springpack for years. we have always received a fantastic service and excellent communication from our Account Manager, Sian Burton. We have recently worked with Springpack to design and produce bespoke packaging. The process was smooth and easy to understand, we received great pricing from them. I can't recommend them highly enough.
2025年1月10日
自発的なレビュー
Springpack からの回答
Good morning Claire,
Thank you for your lovely review. I am pleased to hear our level of service has remained so consistent over the years you have trusted us with your packaging supply.
Sian has exceptional attention to detail and is brilliant with the bespoke projects. We try to ensure this journey is as seamless as possible with the checks that take place to ensure the specifications suit your requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Springpack is always a joy to deal…
Springpack is always a joy to deal with, efficient, helpful and knowledgeable staff, never had a problem.
Holly Huckvale has been particularly helpful throughout 2024, and continues to be into the New Year.
2025年1月13日
自発的なレビュー
Springpack からの回答
Good afternoon Wayne,
Its lovely to hear from you. Thank you for taking the time to leave us a review with a special mention for Holly, its made her day!
I'm really pleased that our service has always been so consistent for you. Thank you for being a loyal, long standing customer.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma has been excellent throughout
Emma has been excellent throughout, and was quick at responding to my many emails. :) Thank you!
2025年1月10日
自発的なレビュー
Springpack からの回答
Good afternoon,
Thank you for taking the time to write a review for Emma, we appreciate your feedback. Emma goes above and beyond for our customers daily, its wonderful to see this being recognised.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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