Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... もっと見る
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... もっと見る
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Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... もっと見る
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I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... もっと見る
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企業情報
当該企業による記述
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
連絡先
Williamson Road, WR5 1SG, Worcester, 英国
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
優良
486件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
From making an enquiry regarding some…
From making an enquiry regarding some machinery through to placing the order for the machinery was so smooth. Emma Smith has kept in contact and up-dated me throughout the process and will continue to do so. So helpful and nothing was too much trouble. Excellent customer service that many companies could learn from.
2025年1月9日
自発的なレビュー
Springpack からの回答
Good morning,
Thank you for your lovely review - Emma will be so pleased you have taken the time to record this feedback.
Transparency and regular communication are two main factors we aim for each day. I am glad to hear your experience with us was so seamless.
Should you require any further support with your packaging requirements, please let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service as always
2025年1月6日
Springpack からの回答
Good morning Joshua,
Thank you for taking the time to leave a review, I believe you have been working with Sam on your packaging requirements. Sam always puts our customers first and has exceptional knowledge of the products we supply.
Should you require any further support please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I had a great experience with…
I had a great experience with Springpack.
The support team was very helpful and responsive, and the sales team -Charlotte in particular - was quick to help me with my query.
Overall, it was a smooth and positive experience. Thank you!
2025年1月6日
自発的なレビュー
Springpack からの回答
Good morning Mihaela,
Thank you for your lovely review. I am really pleased to hear your experience was so positive and efficient.
Thank you for taking the time to leave us a review and I will pass on your kind words to Charlotte.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma deserves a Christmas bonus…
Product had to be ordered in so slight delay in receiving our order (which we knew) but Emma kept us up to date at all times. Thank you Emma for your swift, efficient and friendly service - as always!
2024年12月11日
自発的なレビュー
Springpack からの回答
Good afternoon Roz,
Thank you for your lovely review.
Emma provides exceptional service to our customers and its wonderful you have taken the time to record this feedback. Emma lives and breathes our company values and your comments really reflect this.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service by Emma
I had a query about an invoice and Emma managed to get back to me really quickly and efficiently. Her customer service was really good and she explained the whole process of how we was going to proceed and what was going to happen. She seemed lovely too!
2024年12月5日
自発的なレビュー
Springpack からの回答
Good afternoon Ellie,
Thank you for your wonderful review for Emma. We pride ourselves on transparency for our customers.
I am glad you received such a high level of service and your query was resolved in a timely manner.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma saved my life today by arranging a…
Emma saved my life today by arranging a speedy delivery for our cardboard edge protectors. We have a huge project running and our customer is very specific on how they want their deliveries presented. So huge thank you to Emma for helping us keep our customer happy.
2024年12月3日
自発的なレビュー
Springpack からの回答
Good afternoon Charlene,
Thank you for your lovely review. We appreciate you taking the time to provide feedback.
Emma always goes above and beyond for our customers - she is also brilliant when there is a crisis!
ill pass this on to Emma, I know she will be really pleased to have heard from you.
Kind regards,
Amy Edgeworth
Head of Customer Experience
High quality products
High quality products, easy to order, next day delivery, amazing service, attractive prices. Highly recommend ;-)
2024年11月18日
Springpack からの回答
Good Morning Iwona,
Thank you for your wonderful review. We pride ourselves on our products, service and prices. I am very happy to hear you were pleased with the service you received, I will ensure the team are made aware of your brilliant feedback.
Thank you for using Springpack for your packaging needs, if you do require anything else, please don't hesitate to get in touch.
Kind Regards
Emma Smith.
Internal Account Manager.
Telephone conversation with a girl…
Telephone conversation with a girl called Charlotte,clearly very good at her job and a lovely human being as well.Could not have been more helpful and personable
2024年11月22日
自発的なレビュー
Springpack からの回答
Good afternoon Matthew,
Thank you for your wonderful review. Your Account Manager Sam Hewison explained this morning how impressed you were with Charlottes customer service and it was so lovely to hear.
Charlotte is always very efficient and keen to help.
We really appreciate you taking the time to leave this review - it meant a lot to Charlotte.
Kind regards,
Amy Edgeworth
Head of Customer Experience
quick and easy to find products on…
quick and easy to find products on website and very quick delivery
2024年11月11日
Springpack からの回答
Good afternoon Michelle,
Thank you for your review. We have been working really hard to implement the new website for our customers, so I am pleased to hear that it is so easy to use.
We always strive to deliver next day to ensure our customers are fully stocked.
Kind regards
Amy Edgeworth
Head of Customer Experience
Excellent service at every interaction.
I always receive great service from Springpack. My new account manager Glenn has already been creative in new ways to help us effectively manage our consumables. Any interactions I have with the customer service team are always dealt with quickly and pleasantly. Lovely team. Thanks all ❤
2024年10月29日
Springpack からの回答
Good morning Danielle,
Thank you for your lovely review. Glenn is very innovative and always puts our customers first.
The team here always mention how kind and helpful you are also - its wonderful that we have such a strong working relationship. Ill ensure I pass your feedback onto my team, they will be really pleased.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Springpack からの回答
Good afternoon James,
Thank you for your review
I'm really pleased to hear you are happy with our service and found Springpack easy to deal with.
We are always here to support you with your packaging requirements. Ill pass on your feedback to our Internal Sales team.
Kind regards,
Amy Edgeworth
Service was impeccable
I phoned yesterday to place an urgent order and Emma Smith was efficient and very helpful. She managed to get our order dispatched for next day delivery at no extra cost and prevented us running out of urgent warehouse supplies! I would definitely recommend Springpack. Service was impeccable.
2024年10月17日
自発的なレビュー
Springpack からの回答
Good afternoon Danielle,
Thank you for your wonderful review, you have made Emma's day. Our service is so important to us so its great when its recognised.
We will always do our best to help, we know many of our customers have urgent requirements from time to time.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic First Experience with Springpack
We recently switched some of our packaging purchases to Springpack, and I have been thoroughly impressed with both the product quality and service. From the moment we placed our first order, everything has been smooth and efficient. The packaging materials we received are of excellent quality, exceeding our expectations and ensuring our products are safely shipped. Delivery was prompt, and their customer service has been attentive throughout the process. We look forward to continuing our partnership with Springpack and highly recommend them to any business looking for reliable and high-quality packaging solutions.
2024年10月9日
自発的なレビュー
Springpack からの回答
Good morning Adam,
Thank you for your wonderful review. I am so pleased to hear that your experience with moving to Springpack has been so positive. We pride ourselves on offering impeccable service.
Rupert is brilliant with new customers. He always ensures he is very supportive and transparent through the process of changing supply.
Thank you for giving us the opportunity to work with you.
Kind regards,
Amy Edgeworth
Head of Customer Experience
great service with great prices.
2024年10月14日
自発的なレビュー
Springpack からの回答
Good morning Simon,
Thank you for your review. I am really pleased to hear you have received great service from the team here. We like to ensure we are prompt and transparent with our customers.
We have just launched a new website yesterday which gives you easy access to your recently ordered products and prices, feel free to have a look around and let us know if you need any assistance.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great quality products
Great quality products, very fast delivery and great service.
2024年10月11日
自発的なレビュー
Springpack からの回答
Good morning Jarred,
Thank you for your review.
Its wonderful to hear that you are so happy with our product quality. Our purchasing team like to ensure that we are consistent with the quality of our existing supply but also focus on innovation and new solutions too.
Good customer service is paramount to us and we always aim to respond quickly, resolve swiftly and ensure brilliant working relationships between us and our valued customers.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent service all round
Excellent service all round - right from our first site visit by Roy we had no problems at all - well priced products of good quality and an ordering and delivery service that was spot on and easy to use.
2024年10月9日
Springpack からの回答
Good afternoon Brendan,
Thank you for taking the time to write a review for us. This feed back is brilliant to hear. I have passed this on to Roy as he will be so pleased to know how positive your experience has been with us.
Thank you for trusting us and giving us the opportunity to help with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Prompt and helpful reply
Prompt and helpful reply. Happy with the order and service received.
2024年10月11日
自発的なレビュー
Springpack からの回答
Good morning Yo,
Thank you for your wonderful review. I am really glad you are happy with your service from my colleague Emma.
Please contact us if you need any additional support in the future with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service
Very helpful and even for a small order. Staff very accommodating and I felt valued as a customer
2024年10月7日
Springpack からの回答
Good afternoon,
Thank you for your wonderful review. We appreciate the time you have taken to provide us with your feedback.
We are very customer focused at Springpack and always aim to provide reliable, consistent service to all of our customers.
We look forward to working with you on any future packaging needs you may have.
Amy Edgeworth
Head of Customer Experience
Great service.
2024年10月3日
自発的なレビュー
Springpack からの回答
Good afternoon Dean,
Thank you for your 5* review for Emma. We appreciate you taking the time to offer your feedback on our service.
Should you require any further support with your packaging requirements please let us know.
Amy Hodgkins
Head of Customer Experience
Great product and arrived within the…
Great product and arrived within the specified timeframe. Very helpful!!
2024年9月19日
Springpack からの回答
Good Morning,
I am really pleased to hear that your order has gone so well, thank you so much for taking the time to leave us such great feedback, it is very much appreciated.
We look forward to helping you in the future with any further packaging requirements.
Kind Regards
Emma Smith
Internal Account Manager
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