I would avoid Audi Amersham at all costs. There customer service is non existent, all they concentrate on is squeezing as much money out of you as possible. We picked our car up and it had a dif... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... もっと見る
企業が回答しました
Superb customer service across all areas over 10+ years, I’ve bought second hand and new Audis from Audi Amersham and have been using their service plan exclusively- appreciate the proactive calls to... もっと見る
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Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
White Lion Road 4-8, HP7 9JD, Amersham, England, 英国
- 01494 304 692
3.4
まあまあ
114件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A happy customer
Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick to book me in, plus Mike in the Service Team always does a sterling job handling my car when it comes in.
Would always recommend this dealership
2025年1月22日
Stratstone - Audi Amersham からの回答
Hi Matthew,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you have found a dealership that consistently provides excellent service.
We appreciate your recommendation and are glad you are happy with the service you receive.
Customer Services
I asked for my vehicle not to be washed…
I asked for my vehicle not to be washed and it was washed. I also have a mileage discrepency on my digital service history that has not yet been corrected.
2025年1月27日
Stratstone - Audi Amersham からの回答
Hi Simon,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
could have checked the brake fluid !
2025年1月24日
Stratstone - Audi Amersham からの回答
Hi Mark,
We appreciate you taking the time to share your feedback.
We understand your concern about the brake fluid check.
We strive to provide thorough service and will take your feedback into consideration.
Customer Services
Great Service
Josh was very helpful and attentive. The work was completed quickly and efficiently
2025年1月6日
Stratstone - Audi Amersham からの回答
Hi Sadia,
We appreciate your kind words about Josh's service and the quality of the work completed.
Customer Services
I have no complaints whatsoever
I have no complaints whatsoever, professionally served by understanding staff
2024年12月27日
Stratstone - Audi Amersham からの回答
Hi,
We strive to provide professional and understanding service to all our customers, and your comments are a great encouragement to us.
Customer Services
Casey the Receptionist was so helpful…
Casey the Receptionist was so helpful and understanding
2024年12月17日
Stratstone - Audi Amersham からの回答
Hi,
We strive to provide excellent customer service, and we're happy to know that Casey was able to assist you.
Customer Services
Stratstone - Audi Amersham からの回答
Hi Michael,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Not professional
2024年11月11日
Stratstone - Audi Amersham からの回答
Hi Zoë,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The gentleman who looking after me was…
The gentleman who looking after me was very nice and very helpful.
2024年11月15日
Stratstone - Audi Amersham からの回答
Hi Mr Mahmood,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about the helpfulness of our team member.
Customer Services
Expensive visit
As l said l was disappointed that l didn’t receive a video and the photo which l had to ask for a few times didn’t in my opinion resemble my tyres. My tyres had been replaced a 1000 miles ago and the picture was of a very old worn tyre with little tread!!
2024年11月25日
Stratstone - Audi Amersham からの回答
Hi Nigel,
We understand your disappointment about the missing video and the photo not accurately representing your tyres.
We strive to provide clear and accurate documentation for our services, and we're sorry that this wasn't the case for you.
Customer Services
Staff at Audi amersham were very helpful
2024年11月30日
Stratstone - Audi Amersham からの回答
Hi Parmod,
We strive to provide exceptional customer service, and we're happy to know that our team at Audi Amersham met your expectations.
Customer Services
The team were very good and looked…
The team were very good and looked after me and the car well.
2024年11月11日
Stratstone - Audi Amersham からの回答
Hi AJ,
We're delighted to hear you had a positive experience with our team.
Customer Services
Stratstone - Audi Amersham からの回答
Hi Karen,
We appreciate your kind words and are glad to hear that you had a positive experience with the service team.
Customer Services
Car serviced at Amersham Audi
I bought my A4 from Amersham Audi and have it serviced by the dealership over the last 2 years.
2024年11月5日
Stratstone - Audi Amersham からの回答
Hi Mr Raj,
Thank you for your review and for choosing Audi Amersham.
We appreciate your continued business.
Customer Services
Good service
It is nice to be able to reach your staff on the phone without having to wait on hold. When I had questions I received a call back and was able to quickly resolve everything. Good service at a reasonable price.
2024年10月30日
Stratstone - Audi Amersham からの回答
Hi Marc,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
I visited Amersham Audi very recently…
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception desk. I was told it would be no trouble to bring my car in to get it checked. I arrive an hour later and was warmly greeted by the lovely lady on reception. She offered my wife and I a coffee while the car was checked. The technician was excellent and after checking the car and resetting the car computer we were on our way again. Brilliant customer service.
Thank you to all involved.
2024年11月7日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hello Mr Shepherd,
Thank you for your kind review,
We're so glad to hear about your positive experience at our dealership. It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve.
We appreciate you taking the time to share your feedback.
Take care,
Customer Services
Exceptional Customer Care
I changed my preferred service partner from a different Audi dealership to Stratstone Audi in Amersham and the difference in customer care was remarkable. From the initial contact to post-visit follow-ups, the level of service has been exceptional. I would highly recommend them!
2024年10月24日
Stratstone - Audi Amersham からの回答
HI Raj,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our team.
We strive to provide exceptional customer care, and we're delighted that you've noticed the difference.
We appreciate your recommendation and look forward to continuing to serve you well.
Have a great day,
Customer Services
Friendly atmosphere and good…
Friendly atmosphere and good information throughout the cars's visit
2024年10月20日
Stratstone - Audi Amersham からの回答
Hi James,
We appreciate your kind words about our friendly atmosphere and the helpful information you received during your visit.
Customer Services
Terrible phone / email support
Not sure how you get hold of this dealership. Bought a car off them - very well looked after, but trying to get in touch with them for a service seems impossible. Emails sent - no reply. Message left on answerphone - no call back. Waited ages on phone to get through to the service desk. Such a waste of time, Don;t feel like they value their customers
2024年10月30日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hello David,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Customer Services
Efficient and friendly
Staff was super efficient and friendly and explained everything to me in full detail so there was no confusion
2024年10月9日
Stratstone - Audi Amersham からの回答
Hello John,
Thank you for your kind words.
We are thrilled to hear you had a positive experience with our team.
Customer Services
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