Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
finance is sold with "2 years free servicing". Yet the small print only states 1 oil service and 1 inspection service. Finance is being mis-sold. I am raising this with the FCA.
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
企業が回答しました
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
White Lion Road 4-8, HP7 9JD, Amersham, England, 英国
- 01494 304 692
3.6
まあまあ
124件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car serviced at Amersham Audi
I bought my A4 from Amersham Audi and have it serviced by the dealership over the last 2 years.
2024年11月5日
Stratstone - Audi Amersham からの回答
Hi Mr Raj,
Thank you for your review and for choosing Audi Amersham.
We appreciate your continued business.
Customer Services
Good service
It is nice to be able to reach your staff on the phone without having to wait on hold. When I had questions I received a call back and was able to quickly resolve everything. Good service at a reasonable price.
2024年10月30日
Stratstone - Audi Amersham からの回答
Hi Marc,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
I visited Amersham Audi very recently…
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception desk. I was told it would be no trouble to bring my car in to get it checked. I arrive an hour later and was warmly greeted by the lovely lady on reception. She offered my wife and I a coffee while the car was checked. The technician was excellent and after checking the car and resetting the car computer we were on our way again. Brilliant customer service.
Thank you to all involved.
2024年11月7日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hello Mr Shepherd,
Thank you for your kind review,
We're so glad to hear about your positive experience at our dealership. It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve.
We appreciate you taking the time to share your feedback.
Take care,
Customer Services
Exceptional Customer Care
I changed my preferred service partner from a different Audi dealership to Stratstone Audi in Amersham and the difference in customer care was remarkable. From the initial contact to post-visit follow-ups, the level of service has been exceptional. I would highly recommend them!
2024年10月24日
Stratstone - Audi Amersham からの回答
HI Raj,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our team.
We strive to provide exceptional customer care, and we're delighted that you've noticed the difference.
We appreciate your recommendation and look forward to continuing to serve you well.
Have a great day,
Customer Services
Terrible phone / email support
Not sure how you get hold of this dealership. Bought a car off them - very well looked after, but trying to get in touch with them for a service seems impossible. Emails sent - no reply. Message left on answerphone - no call back. Waited ages on phone to get through to the service desk. Such a waste of time, Don;t feel like they value their customers
2024年10月30日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hello David,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Customer Services
Efficient and friendly
Staff was super efficient and friendly and explained everything to me in full detail so there was no confusion
2024年10月9日
Stratstone - Audi Amersham からの回答
Hello John,
Thank you for your kind words.
We are thrilled to hear you had a positive experience with our team.
Customer Services
Stratstone - Audi Amersham からの回答
Hi Brian,
We appreciate your kind words and are glad to hear you had a positive experience.
Customer Services
Toilets were being painted in the…
Toilets were being painted in the morning and no alternative provided. Dropped car off at 9:45am and despite me waiting it was not ready until 6pm. Even after all this the car was not clean but I was offered a free valet if I would drive back again.
2024年10月8日
Stratstone - Audi Amersham からの回答
Hi Mark,
We understand your frustration with the inconvenience you experienced during your recent visit.
We strive to provide a seamless and comfortable experience for all our customers, and we are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that such situations are avoided in the future.
Customer Services
Listening a long lost sales skill...They listened to the challenge I have…
They listened to the challenge I have with my particular Audi and they where very honest and very helpful with their advice. I genuinely felt its was more about helping the customer than generating additional revenue!
2024年10月3日
Stratstone - Audi Amersham からの回答
Hi Barry,
We appreciate your kind words and are glad to hear that you felt heard and understood.
We strive to provide honest and helpful advice, and your feedback reinforces our commitment to putting our customers first.
Customer Services
Very poor customer service
2024年9月30日
Stratstone - Audi Amersham からの回答
Hi Andy,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Excellent helpful service
2024年10月10日
Stratstone - Audi Amersham からの回答
Hi Prabodh,
Thank you for your five stars! We value your feedback.
Customer Services
Car check
Our Audio was re-called to have the passenger air-bag replaced. The company dealt with it efficiently.
2024年9月26日
Stratstone - Audi Amersham からの回答
Hi Gillian,
We appreciate you taking the time to share your experience.
We're glad to hear that the recall process was handled efficiently.
Customer Services
Friendly and helpful
Friendly and helpful. Also nice to have the car washed and hoovered. Nice touch.
2024年10月7日
Stratstone - Audi Amersham からの回答
Hi,
We appreciate your kind words and are glad you found our service friendly and helpful.
We strive to provide a positive experience for all our customers.
Customer Services
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