Stratstone - BMW Chesterfield レビュー 

301
TrustScore 5段階評価の3.5

3.5

BMW Chesterfield Eastside Park, Eastside Road, S41 9BH Chesterfield, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I booked my car for its MOT using the on line book in only to be met by an overzealous receptionist telling me it didn’t work. Later received a call to say the car was just having a complimentary wash... もっと見る

企業が回答しました

5つ星のうち5の評価

Having recently purchased a BMW M240i xdrive from this dealer I can't fault the service I received from the sales team and in particular Kadie , from initial enquiry to such a pleasent and non pushy t... もっと見る

企業が回答しました

5つ星のうち5の評価

Highly recommend Lewis Drury @BMW Stratstone Chesterfield. Fantastic service from initial email contact to driving away my new car today. Also Simon on the finance side - patient & re-assuring. Wel... もっと見る

企業が回答しました

5つ星のうち5の評価

We traveled over an hour to buy a BMW 2i8 that we had come across online. It was definitely worth the trip! Kadie was a brilliant salesperson and made sure we were well looked after during our who... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. 自動車製造業者
  4. 自動車修理・整備店
  5. オイル交換サービス
  6. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

  • BMW Chesterfield Eastside Park, Eastside Road, S41 9BH, Chesterfield, 英国

  • 01246 208681

3.5

まあまあ

TrustScore 5段階評価の3.5

301件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(301)

過去12か月のレビュー数: 4,382

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service

Excellent service, quick and easy. Very happy with my new car and how it was prepared when I picked it up.

2022年4月8日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Jack,

Thank you very much for taking the time to leave us this positive review!

Have a great week!
Customer Services

5つ星のうち5の評価

Good customer care

Good customer care, the video they send about the vehicle condition is a real good touch

2022年4月2日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

5つ星のうち5の評価

The staff are friendly and are always…

The staff are friendly and are always ready for me when I turn up for my Car Servicing. The Service / Repairs are always carried out while I am waiting. There is plenty of coffee and the car is always valeted when it is returned to me. Thank you again.

2022年4月1日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Philip,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the BMW branch in Chesterfield.

We hope you'll consider us again in the future with your automotive needs!

Customer Services

5つ星のうち5の評価

Always a 5* experience with Martin and…

Always a 5* experience with Martin and Melissa at the Chesterfield showroom!! Love my new car and the whole buying process.

2022年3月31日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Jack,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

5つ星のうち5の評価

Great service

Great service! Didn’t have to walk around much to be seen to. Melissa Wain was really helpful even though we didn’t decide to buy in the end but was really nice to have someone patient - highly recommended

2022年3月31日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Mrs Stacey,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

5つ星のうち5の評価

Popped into store today to begin…

Popped into store today to begin exploring which car to go for next when my current finance is up, and was really pleased with the experience. Still undecided on which car to proceed with, but the service received reassured me that when I do it will most probably be smooth and stress free! Will be hitting you up again soon Mel, thank you!

2022年3月31日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Emily,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

5つ星のうち5の評価

Excellent customer service

I can not rate Hannah high enough! She was helpful, polite and really guided me in making the right choice. I appreciate how above & beyond she went.

2022年3月30日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Flo,

Thank you for the review!

Your positive rating means a lot to us here at the BMW branch in Chesterfield.
Customer Services

5つ星のうち5の評価

Lovely experience

Lovely experience. Hannah was helpful and sorted everything quickly and efficiently. Thank you!

2022年3月30日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Gina,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

5つ星のうち3の評価

Your service personnel have to date…

Your service personnel have to date been very good. However on my recent visit, I felt the procedure was rushed and I was dealt with in dismissive attitude

2022年3月29日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Nigel,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Customer Services

5つ星のうち5の評価

Friendly and hassle free

The overall experience was straight forward and hassle free. I drove up at my alloted time and was seen instantly by the service team. Within 15 minutes I had handed my keys over and was sat in a courtesy car ready to continue my day. I had a phone call to say the car was finished and ready to be picked up. Easy, hassle free and a very friendly team.

2022年3月29日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Jacqueline,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

5つ星のうち5の評価

A good experience

Dean helped me from start to finish, no pressure, not pushy and very informative

2022年3月28日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

5つ星のうち5の評価

We took our car for mot yesterday and…

We took our car for mot yesterday and received excellent care from Louise who kept us informed throughout, very polite and knowledgeable, a credit to the company, will certainly recommend stratstone at Chesterfield

2022年3月24日
自発的なレビュー
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Ralph,

Thank you for the great feedback and recommendation.

We really appreciate it!

Have a great weekend,
Customer Services

5つ星のうち5の評価

Excellent service from these guys and…

Excellent service from these guys and Louise was first class and well informed in the service department 👍

2022年3月24日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答


Hi Mr Porthouse,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

5つ星のうち5の評価

Fantastic service

Fantastic service, quickly dealt with my car and handed it over shiny and clean. Full marks.

2022年3月24日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi John,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

5つ星のうち5の評価

Much improved

Really improved and as good an experience I have had at BMW recently

2022年3月22日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hello Harris,

If there is anything we can help with, please don't hesitate to contact us on servie.followup@pendragon.uk.com

Thank you,
Customer Services

5つ星のうち5の評価

Excellent as always

Excellent as always, can't thank Chesterfield Stratstone enough..

2022年3月22日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Ian,

Thank you for such a positive review.

Have a wonderful day!
Customer Services

5つ星のうち5の評価

Car inspected after service had additional faults.

I did a thorough inspection where my vehicle was parked at Stratone after being serviced, and noticed that there was a small dent on the driver's rear door, which was not there before, and also on checking the passenger seat, this still appears to remain as it was before, where the leather strip has not been fixed using the underlying retaining clip. Photographs of both these issues were sent to Statstone. The leather seat should be an easy fix, however the small dent should also be fairly straight forward to fix in their Body Shop, by pulling the dent out, using the right tools etc. Fingers crossed this can be done without any further charges.

Further update to advise that the vehicle was returned to Stratstone and all the faults were fixed, FOC. Thank you very much.

2022年3月20日
Stratstone - BMW Chesterfield ロゴ

Stratstone - BMW Chesterfield からの回答

Hi Duncan,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

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