From emails to walking in the show room was the best experience ive had in my 30 years of buying cars .. made to feel so welcome with being offered drinks upon arrival & the manager introdu... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... もっと見る
企業が回答しました
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... もっと見る
企業が回答しました
What a joke of a garage, absolutely useless and will return your car damaged, and then will claim it was already there! Will take no responsibility whatsoever ever, ruined a brand new car. Will neve... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, 英国
- 01908 086 855
3.5
まあまあ
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Milton Keynes からの回答
Hello David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Made to feel like a valued customer
Made to feel like a valued customer. Sales people were helpful listening to what I wanted, and not pushing me to something I didn’t. I was very happy with the service I received and would be happy to recommend.
2026年6月30日
Stratstone - Land Rover Milton Keynes からの回答
Hello Tim,
We appreciate you leaving us a positive review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Easy booking
Easy booking, service timescle adhered to and hire car was good. Only issue was when washed after service part of the vehicle name across the bonnet came adrift. We await this small fix.
2026年7月7日
Stratstone - Land Rover Milton Keynes からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Milton Keynes Customer Services
Liars
Tell you your car is fixed for you to prove it’s not on collection, rebooked and then after a week told you’ve damaged it and they can’t help.
Thankfully JLR actually listen to there customers as this dealership clearly doesn’t.
2026年5月13日
Stratstone - Land Rover Milton Keynes からの回答
Hi Chris,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Milton Keynes. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Milton Keynes Customer Services
Took over 10 months to resolve the…
Took over 10 months to resolve the issues and finally get my vehicle back and because they updated the software I am now unable to use android auto wirelessly. No apologies nothing
2026年6月6日
Stratstone - Land Rover Milton Keynes からの回答
Dear Clarke,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Milton Keynes. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Milton Keynes Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Milton Keynes Customer Services
Jaguar service
Was booked in promptly and my car was fixed within the stipulated time frame as promised.
Adviser kept me informed all through
2026年6月30日
Stratstone - Land Rover Milton Keynes からの回答
Hello Oscar,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Milton Keynes Customer Services
Another good service.
Service reception staff were very helpful and courteous. Quality of after service car clean was very good.
2026年6月17日
Stratstone - Land Rover Milton Keynes からの回答
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Milton Keynes Customer Services
First service - RR Sport
Everything handled in a professional manner and delivered the same. Just a really great experience from start to finish from an extremely competent team.
2026年6月10日
Stratstone - Land Rover Milton Keynes からの回答
Hello Gary,
Thank you very much for leaving a review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Milton Keynes Customer Services
Had a complete electrical failure on my 25MY RangeRover Autobiography..
Had a complete electrical / mechanical shutdown on my 2025MY RangeRover Autobiography on the motorway. When vehicle was dropped off at Stratstone they were unable to diagnose the issue, and despite being asked, did not issue a TA (referral to LandRover Engineering) as, after researching it, transpires is a recurring fault and presents a major safety concern. Better diagnostic capabilities and a willingness to escalate concerns to the OEM when serious, would be a significant improvement.
2026年5月6日
Stratstone - Land Rover Milton Keynes からの回答
Dear Steve,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Milton Keynes. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Milton Keynes Customer Services
over 4 months in the MK garage
over 100 emails sent . Timing belt issue that should have been resolved as a warranty issue. Over 4 monhs to resolve
2025年9月1日
Stratstone - Land Rover Milton Keynes からの回答
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected. We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Milton Keynes Customer Services
Good workmanship but communication around delays needs improvement
Overall, my experience was positive and the work carried out on my car appears to have been completed to a good standard. Sukvinder was helpful, professional and pleasant to deal with throughout.
My only real frustration was around communication and managing expectations. When I dropped the car off, I was advised that it would be ready by 3:00 pm. As the day progressed, I received no updates to let me know this was no longer achievable and ended up having to call several times myself for an update.
I completely understand that delays can happen, but a quick call or message would have made a huge difference. Because I was expecting the car back at 3:00 pm, I was unable to plan the rest of my day properly and had to make last minute arrangements, including asking a friend to collect my children from their activities.
The quality of the work was good and the staff at the centre were helpful. My feedback is simply that more proactive communication when delays occur would significantly improve the overall customer experience.
2026年5月21日
Stratstone - Land Rover Milton Keynes からの回答
Hello Bharat,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Land Rover Milton Keynes Customer Services
We pulled up outside the dealership in…
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expecting special treatment but would have expected some politeness.
2026年5月30日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hello Amelia,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Milton Keynes Customer Services
Thank you, Destiny.
I would like to express my sincere gratitude to Destiny Burke at Stratsone JLR, Milton Keynes for the outstanding support she provided during a very difficult time with my car issues.
From the very beginning, Destiny was professional, kind, patient, understanding, and incredibly reassuring. She kept me fully informed throughout the entire process, regularly updating me and making sure I always knew what was happening. Her communication and customer care were absolutely exceptional.
What truly stood out was her ability to manage stressful situations with such calmness, empathy, and professionalism. She is extremely knowledgeable, highly capable, and clearly takes great pride in what she does. Nothing ever felt like too much trouble for her, and she consistently went above and beyond to make the experience easier for me.
What started as a horrible and stressful situation became far more manageable thanks to Destiny’s support, dedication, and genuine care. She turned a very difficult experience into one that felt supported and handled with compassion.
Destiny is a real credit to JLR, and she deserves every bit of recognition for the incredible work she does. Thank you so much, Destiny — I truly appreciate everything you did for me.
2026年5月6日
Stratstone - Land Rover Milton Keynes からの回答
Hello.
Thanks for sharing your recent experience!
It sounds like Destiny has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Land Rover Milton Keynes Customer Services
Warranty work and Tyres. Overall good service.
Went in for Warranty work and Tyres.
Was looked after by Maisy from service, Chris from the workshop, and finally Peter in parts.
If you are going in for some work, request the pair above and if you require help in parts, Peter was very helpful!
2026年5月12日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hello Craig.
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Milton Keynes Customer Services
Staff helpful and polite
Staff helpful and polite but waited too long for car to be serviced
2026年3月30日
Stratstone - Land Rover Milton Keynes からの回答
Hello Edward.
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Milton Keynes Customer Services
Used vehicle issues
Although I did have 4 issues with the Vehicle they were dealt with by Ryan and Billy to my satisfaction.
A good dealership with a good dealership principle.
2026年4月30日
Stratstone - Land Rover Milton Keynes からの回答
Hello Kevin.
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Milton Keynes Customer Services
Avoid Stratstone Milton Keynes
I purchased an Approved Used Range Rover P440e Autobiography from Stratstone Milton Keynes in March 2026. The car was delivered on 30 March with pre-existing cosmetic damage noted by the delivery agent on arrival, a scuffed alloy wheel and paint damage to the rear tailgate and quarter panel. The delivery driver told me that when the damage was flagged to Stratstone, the response from the dealership was: "it's the customer's problem, it's an approved vehicle."
Over the following weeks I discovered a further four mechanical and electronic faults: intermittent failure of the door locking system across all four doors; the passive entry system inoperative on the passenger side; the fuel filler flap actuator failing completely, leaving me unable to refuel without forcing the flap open at a petrol station; and, most seriously, the vehicle refusing to restart on four separate occasions whilst I was inside it. Two mechanics looked at it and confirmed an electronic fault. This is a recognised issue on the P440e platform.
Every fault was reported in writing within the 30-day window provided under the Consumer Rights Act 2015. In five weeks, not a single repair has been arranged. My complaints were met with DIY troubleshooting suggestions which is just a joke for such a high priced luxury vehicle, I had to wait through a a 12-day response delay, an offensive offer of £150 reimbursement if I arranged the alloy repair myself, and a suggestion I polish the boot scratches out.
I have issued a formal letter of complaint to the Dealer Principal citing the Consumer Rights Act 2015 and demanding a full repair or refund but again, this has been ignored and the promised 48 hour response time missed. Next step the ombudsman and returning the vehicle.
Such a shame, the car itself is beautiful. The aftersales service has been the worst I have experienced from any dealership at any price point. I would not recommend purchasing a used vehicle from this dealership. Shop elsewhere, you'll get a better and far better service!
2026年5月8日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hello Simon,
I am sorry to hear of your experience.
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Thank you
The warranty manager and workshop technicians helped me through a very complicated issue with ease. Thank you for your patience and professionalism It's very much appreciated.
2026年1月29日
Stratstone - Land Rover Milton Keynes からの回答
Hello Robson,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Car wash
Car looked like it was washed by a child . If you aren't going to do at good job id rather u didnt wash it at all
2026年4月25日
Stratstone - Land Rover Milton Keynes からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Milton Keynes. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Milton Keynes Customer Services
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