Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... もっと見る
企業が回答しました
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expectin... もっと見る
企業が回答しました
I’ve had a few cars from the JLR range and most of the approved dealerships I’ve dealt with have been really awful. We bought a used car from Stratstone Milton Keynes last May and the whole buying p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, 英国
- 01908 086 855
3.5
まあまあ
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thieves
Thieves. Quoted almost £1300 for rear pads and discs. Their own online price was £800, got them done using OEM part for less than £500.
Also told me my rear tyres were an amber rating”replace very soon” rating…….with almost 5mm of tread left.
Last time I use Stratstone!
2025年11月3日
Stratstone - Land Rover Milton Keynes からの回答
Dear Andy,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
My experience with Jaguar Land Rover…
My experience with Jaguar Land Rover Milton Keynes has been nothing short of shocking. I left genuinely stunned at how poorly I was treated and how dismissive the staff were throughout the entire process. The attitude I encountered was abrupt, confrontational and completely lacking in basic customer care. In all my years dealing with garages, I have never come across anything quite like it.
From the moment I raised concerns with the service team about my vehicle, I felt pushed aside, spoken over and treated as if I was an inconvenience rather than a paying customer. The tone, the unwillingness to listen and the complete lack of professionalism turned every interaction into an exhausting ordeal. It was clear that customer experience is not even remotely a priority here.
The garage itself is in absolute disarray. The repair standards I witnessed were far below acceptable, especially for a brand that claims to stand for quality. Issues were ignored, workmanship felt careless, and any attempt to question or escalate concerns was met with resistance rather than support. There is a reason this dealership is NO LONGER SIGNED UP TO THE MOTORING OMBUDSMAN, and after my experience, that comes as no surprise.
Any sense of accountability doesn't not exist at this brach. You are left chasing answers, being passed around, and repeatedly told that nothing is their responsibility. It is one of the most stressful and infuriating service experiences I have ever had with any company.
If you value your time, your money, your sanity, or your vehicle, avoid Jaguar Land Rover Milton Keynes entirely. You will get far better treatment, honesty and workmanship from a local independent garage or a trainee from the local collage. This place has been the single worst dealership I have ever dealt with. Consider this a serious warning.
Read the recent and previous reviews.
Ps Northampton Land Rover are the place to go, thats where I will be going from now on.
2025年9月11日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hi Paul,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on stratstonecustomercare@stratstone.com
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hello Colin,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Land Rover Milton Keynes Customer Services
They scratched our car and still have…
They scratched our car and still have not fixed it.
2025年10月27日
Stratstone - Land Rover Milton Keynes からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Milton Keynes. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Milton Keynes Customer Services
Ensure a better customer economy
Ensure cars are tested after a repair before returning to customer. Check signed returned psoerwork on raf cars. Offer a solution for bad experience by going over and above an error(car still faulty after repair) verbally follow up for a review
2025年10月13日
Stratstone - Land Rover Milton Keynes からの回答
Hello,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Milton Keynes Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hello, Peter.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
From moment the reminder came up booked…
From moment the reminder came up booked in within a week , left vehicle and was told 6 hours , got call to say completed , very helpful and professional
2025年9月29日
Stratstone - Land Rover Milton Keynes からの回答
Hi Rob,
We're happy to hear that you had a positive experience with our prompt service and helpful team.
We appreciate your feedback and are glad everything was completed efficiently!
Stratstone Customer Services
Superb service
Stratstones Jaguar/Land Rover, Milton Keynes are an extremely helpful & efficient team regards diagnosing issues and resolving them swiftly.
2025年10月3日
Stratstone - Land Rover Milton Keynes からの回答
Hi Jennie,
We're happy to hear that our team was helpful and efficient in resolving your vehicle's issues.
Thank you for your positive feedback and for recognising our efforts!
Stratstone Customer Services
Informative responsive proactive service
2025年2月10日
Stratstone - Land Rover Milton Keynes からの回答
Hi Amanda,
We appreciate you taking the time to leave us this great review, and we are happy you were satisfied with our service.
Stratstone Customer Services
Faulty car the day after collection
Faulty car the day after collection, driven for a week without being fixed or any urgency show. Lack of seriousness shown to end user customer experience. Very poor.
2025年10月5日
Stratstone - Land Rover Milton Keynes からの回答
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Poor communication
My car went in for its first service. There was an item to check as the sensors at the front seem to be on steroids! They did not call me to advise they were keeping the car overnight. The communication was poor. They did not call be back as promised with regards to an outstanding sales query. You email them and due to staff leaving the emails remain unanswered. Overall not at all impressed.
2025年9月17日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hi Gary,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Great customer service..however…
Customer service was excellent however not keeping a stock of basic of Jaguar parts meant a delay of several days before I got the car back.
2025年8月22日
Stratstone - Land Rover Milton Keynes からの回答
Hi Julian,
We appreciate your feedback and are happy to hear you received excellent customer service.
We regret that our limited Jaguar parts stock caused a delay in getting your car back to you.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Ledger,
Thank you for your kind words and for taking the time to share your feedback!
Stratstone Customer Services
Extremely poor service
Extremely poor service
Had car for nearly 2 weeks
Went back on offer of money compensation
Delivered car back in filthy state
2025年8月5日
Stratstone - Land Rover Milton Keynes からの回答
Hi Tracey,
We regret that our service fell short of expectations and left your car in an unacceptable condition.
We'll address this to improve our service.
Stratstone Customer Services
Everything went smoothly.
2025年8月4日
Stratstone - Land Rover Milton Keynes からの回答
Hi Geoff,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
It takes too long to look at vehicles
It takes too long to look at vehicles, 3 days ??. do the diagnostics and FIX same day the car is NOT being diagnosed for the FULL day , you read the computer and don't check the fault really then i get asked to pay even when its under warranty it seems that is all Land Rover want is money ??
2025年6月1日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mrs Carvell,
We appreciate your feedback and regret that your vehicle service took longer than expected.
We aim to complete diagnostics and repairs efficiently.
We're also sorry for the warranty concerns.
We'll review your case to improve our service.
Stratstone Customer Services
Its so sIts so simple and easy to book the annual service online.
Its so simple and easy to book the annual service online, plus the service team are friendly and very helpful.
2025年7月11日
Stratstone - Land Rover Milton Keynes からの回答
Hello David,
We are delighted that booking your annual service online was simple.
It's great to hear our service team were friendly and helpful.
Stratstone Customer Services
My first experience with Stratstone…
My first experience with Stratstone Land Rover.
Sharp, Swift and Professional customer service 👌🏽
2025年7月9日
Stratstone - Land Rover Milton Keynes からの回答
Hi Gbadeleke,
We're happy to hear that you found our customer service sharp, swift, and professional during your first experience.
Thank you for your positive feedback!
Stratstone Customer Services
Disappointing Customer Experience
Despite receiving emailed confirmation of car service I booked for 10am on 17th June from both MK and from Stratstone, I arrived on the 17th to be told that it had been booked in for the 27th.
I was advised that they would try to fit the car in but were very busy. Having driven 20 miles to get there I found this unacceptable. Fortunately, they did fit my car in but not at the time I had booked. I had to re-arrange my whole day and that of a friend who had arranged to pick me up and drop me off when the service was done. I also incurred a £20 taxi fare.
When finally collecting the car at 16.30, it had been supposedly cleaned. The car had white water marks on the bodywork AND inside on the glass and dashboard dials. The car was dirtier than when I took it in!
I have emailed MK explaining the events of the day and my disappointment but have not even had the courtesy of an acknowledgement from the Service Manager.
2025年6月17日
Stratstone - Land Rover Milton Keynes からの回答
Hi Colin,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com.
Kind Regards,
Stratstone Customer Services
Disappointed
The staff themselves are friendly enough but the communication and outcome are poor. I've bought several vehicles through the dealership but loyalty doesn't appear to count for anything.
2025年6月17日
Stratstone - Land Rover Milton Keynes からの回答
Hi Tim,
We appreciate your feedback and time.
We regret that our communication and results did not meet your expectations, especially considering your loyalty.
We'll review your comments to improve.
Stratstone Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。