Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... もっと見る
企業が回答しました
We pulled up outside the dealership in a range rover, cleary wanting to veiw some cars. We went in and were obviously intreseted in the defenders (90 and octa) and no one came over to us. Not expectin... もっと見る
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I’ve had a few cars from the JLR range and most of the approved dealerships I’ve dealt with have been really awful. We bought a used car from Stratstone Milton Keynes last May and the whole buying p... もっと見る
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企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, 英国
- 01908 086 855
3.5
まあまあ
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone Jaguar Land Rover Milton…
Stratstone Jaguar Land Rover Milton Keynes’ polished brand image crumbles the moment something goes wrong—which, in our case, it did repeatedly. Our vehicle, purchased from Stratstone Jaguar Land Rover Milton Keynes, developed a serious fault in the high-voltage system that left it completely undriveable—not once, but twice—stranding us and requiring roadside recovery. Despite initial assurances that the issue had been resolved with a software update, the same critical fault reoccurred just two months later, exposing the inadequacy of both the diagnostics and the so-called fix. Attempts to reject the vehicle under our consumer rights were met with obstruction, scripted responses, and ultimately a “final response” that shut down the complaint without resolution. No one at Stratstone was willing to consider returning or replacing the clearly defective vehicle. For a brand that claims to deliver innovation and luxury, the experience has been one of frustration, delay, and a complete lack of accountability.
We will not be using Stratstone Jaguar Land Rover Milton Keynes again—and we will be advising our friends, neighbours, and colleagues to look elsewhere. There are many other main dealers in the local area (BMW, Volvo, Volkswagen) offering significantly better customer service.
2025年5月19日
Stratstone - Land Rover Milton Keynes からの回答
Hello,
We're very sorry to hear about the issues with your vehicle and the high-voltage system failures.
We understand your frustration with the repeated breakdowns and the issues you faced when trying to resolve the matter.
We appreciate your feedback and will review your experience to see how we can improve our service.
Stratstone Customer Services
Emma in sales was superb
Emma in sales was superb, so easy to work with and very very helpful. A very smooth purchase!
2025年6月10日
Stratstone - Land Rover Milton Keynes からの回答
Hi Christopher,
We're happy to hear that your purchase was smooth and that you found Emma to be so helpful and easy to work with.
Stratstone Customer Services
Suki was very friendly and helpful
Suki was very friendly and helpful. Great to have facilities to wait whilst work is done.
2025年5月6日
Stratstone - Land Rover Milton Keynes からの回答
Hi Emma,
We're happy to hear that you found Suki helpful!
We're also glad you enjoyed having a comfortable place to wait while the work was completed.
Stratstone Customer Services
Stratstone failed to get parts…
Stratstone failed to get parts delivered on days promised
why not get the parts in and then arrange with the customer fitment of said parts instead of booking a date and letting the customer down on numerous occasions
2025年6月6日
Stratstone - Land Rover Milton Keynes からの回答
Hi Marc,
We regret to hear about the parts delivery issues and the inconvenience caused by multiple postponements.
We appreciate your feedback and will review our processes to improve part availability and scheduling accuracy.
Stratstone Customer Services
Exceptional Service – Others Should Learn From Them
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every time.
Suki is a brilliant example of what great service looks like. He always goes above and beyond, he even booked me a taxi to MK Centre while my car was being serviced. It’s the little things that make a big difference.
Shout-out as well to Gideon, who I hear is sadly leaving. He always remembered my name, which shows the personal care this team gives.
As a business owner myself, I know how vital good customer service is, it’s what builds loyalty and trust. Price matters when buying a car, but service like this is what makes you stay.
2025年6月7日
Stratstone - Land Rover Milton Keynes からの回答
Hello Brenda,
We appreciate your wonderful feedback.
It's great to hear that you consistently receive outstanding customer service and that Suki's attention to detail makes a difference.
We're happy that the personal care provided builds loyalty and trust.
Thank you for taking the time to share your experience.
Stratstone Customer Services
Yearly MOT
Staff were very friendly and helpful even though I was there for just an MOT.
Thanks to Millie and Sharon for their help.
2025年6月5日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mike,
We appreciate you taking the time to share your positive experience.
We are so glad to hear that Sharon was friendly and helpful during your visit for your MOT.
Stratstone Customer Services
A rarity
A rare experience nowadays where all staff, regardless of their function in the business, are friendly and personable and seem to genuinely value customer service and experience.
2025年5月31日
Stratstone - Land Rover Milton Keynes からの回答
Hi Todd,
We appreciate you taking the time to leave us such a great review!
It's wonderful to hear that our team's dedication to customer service shone through during your visit.
Stratstone Customer Services
Lack of follow up
the service was carried out but none of the other work. I was told I would receive a follow up call to book in the uncompleted work and diagnostic on the deployable steps. I have still not received the follow up call.
2025年5月23日
Stratstone - Land Rover Milton Keynes からの回答
Hello Ann,
Thank you for your review.
We are sorry to hear this. If you could please send your contact details to us at service.followup@stratstone.com and we will arrange for the servicing team to contact you.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
good freindly helpful staff
2025年5月14日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mark,
We are happy to hear that you had a positive experience with our staff.
Stratstone Customer Services
Great first impression
Great first impression, using Stratstone Land Rover. Very welcoming and polite service, with simple communication for works carried out, as part of a Service.
2025年5月10日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Mall,
We strive to provide a welcoming and transparent service, and we're glad that you found our communication clear and helpful.
Stratstone Customer Services
Every issue diagnosed appears to take 2…
Every issue diagnosed appears to take 2 visit or more to resolve ie one to diagnose and then there is always a wait for parts, even basic items.
2025年5月9日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Bushby,
We understand your frustration with the multiple visits needed to resolve issues.
We strive to provide efficient service, and we're sorry that your experience hasn't met your expectations.
We appreciate your feedback and will use it to improve our processes.
Stratstone Customer Services
Good service
Good service, price quoted was price charged and the pick up and return was excellant. But the car was returned un-valeted
2025年5月9日
Stratstone - Land Rover Milton Keynes からの回答
Hi Raymond,
We appreciate your feedback and are glad you found our service and pricing to be satisfactory.
We understand your disappointment regarding the car's condition upon return.
We strive to ensure all vehicles are returned in a clean and valeted state and will investigate this further to prevent similar occurrences.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Wallage,
We understand that communication is crucial, and we strive to ensure our customers have a positive experience.
We will take your comments into consideration as we continue to improve our communication processes.
Stratstone Customer Services
The overall experience of being…
The overall experience of being welcomed from the moment I stepped in the showroom.
2025年5月8日
Stratstone - Land Rover Milton Keynes からの回答
Hi,
We appreciate your kind words and are thrilled to hear that you had a positive experience from the moment you stepped into our showroom.
We strive to create a welcoming atmosphere for all our customers, and we're glad that we were able to achieve that for you.
Stratstone Customer Services
The dealing with the service contact…
The dealing with the service contact (Millie) was simple, straight-forward and efficient.
The main dis-appointment was the cost of the service which was 40% dearer than a local Jaguar approved service centre (not a small back-street garage).
2025年5月7日
Stratstone - Land Rover Milton Keynes からの回答
Hi John,
We appreciate your feedback and are glad you found Millie's service efficient.
We understand your disappointment regarding the cost of the service. We strive to offer competitive pricing, but recognise that costs can vary between service centers.
We value your business and will continue to work towards providing excellent service.
Stratstone Customer Services
The staff at the Milton Keynes branch have been excellent.
The staff at the Milton Keynes branch have been excellent. However, the Birmingham Erdington branch addressed the fault and subsequently directed me to the Milton Keynes branch, where I originally purchased the vehicle. At the time of purchase, I was informed that any branch would be able to handle issues covered under the warranty. Even the staff at the Milton Keynes branch were unsure why I had been referred back to them by the Birmingham branch.
2025年5月1日
Stratstone - Land Rover Milton Keynes からの回答
Hi Vedat,
We appreciate your feedback and are glad to hear that the staff at the Milton Keynes branch have been helpful.
We understand your frustration regarding the experience at the Birmingham Erdington branch.
We strive to ensure that all our branches are equipped to handle warranty issues, and we will investigate this discrepancy to ensure consistency across all locations.
We value your feedback and will use it to improve our customer experience.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Paul,
We strive to provide quick, professional, and friendly service.
Stratstone Customer Services
As promised
Car delivered at a sensible time (9am) by appointment will all work completed by 3pm, including valet service.
2025年4月22日
Stratstone - Land Rover Milton Keynes からの回答
Hi Stuart,
We strive to provide our customers with a positive experience, and we are pleased to know that we met your expectations.
Stratstone Customer Services
Best Land Rover dealership out there!
2025年4月19日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Cook,
We're thrilled to hear you had such a positive experience!
Stratstone Customer Services
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