I have been looked after for many years with my two Jaguars. I travel from Rugby but I always feel they will do whatever is necessary to make me pleased and satisfied I travelled all that way to see t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From emails to walking in the show room was the best experience ive had in my 30 years of buying cars .. made to feel so welcome with being offered drinks upon arrival & the manager introdu... もっと見る
Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... もっと見る
企業が回答しました
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, 英国
- 01908 086 855
3.5
まあまあ
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from initial contact
Excellent service from initial contact, service to completion
2024年9月18日
Stratstone - Land Rover Milton Keynes からの回答
Hi David,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Hubert,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Great customer service something…
Great customer service something missing from many JLR dealerships
2024年9月16日
Stratstone - Land Rover Milton Keynes からの回答
Hi Dave,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
Great experience!
Great experience!
The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was too much trouble and we felt he went above and beyond to deliver a 10/10 service. We are able to keep in touch if needed, which is always met with quick and informative responses. So even after the sale we have been provided with very good customer care. Thank you!
2024年8月23日
自発的なレビュー
Stratstone - Land Rover Milton Keynes からの回答
Hi Samantha,
Thank you for taking the time to leave this positive review.
We are delighted to hear that you had a great experience purchasing your car and that you were happy with the service you received from our team.
We are especially pleased to hear about your positive experience with Craig.
We appreciate your kind words and are glad you enjoyed the experience.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Peter,
Thank you for your kind words.
We're glad you had a positive experience.
Stratstone Customer Services
Had video health check and Dealer found…
Had video health check and Dealer found that the under floor cover was missing. The vehicle had been brought from this dealer less than a year ago why is the
part missing if a full inspection would have been caried out before the sale.
2024年9月20日
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Holt,
Thank you for taking your time to leave this feedback.
I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth.
If you could please send us an email to service.followup@stratstone.com we can certainly have this looked into further for you.
Stratstone Customer Services
Ace could not expect any better
The experience made feel special. All of your team are to be commented
2024年9月13日
Stratstone - Land Rover Milton Keynes からの回答
Hi Michael,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Well done everyone
Excellent Service.
Friendly and efficient
Comfortable seating great atmosphere
No complaints at all
Well done everybody
2024年9月10日
Stratstone - Land Rover Milton Keynes からの回答
Hello Alan,
Thank you for your kind words.
We are so glad you had a positive experience.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Clive,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
The cars are attractive but there are…
The cars are attractive but there are fundamental design problems and are very unreliable, that coupled with a shocking after sale service and total lack of accountability, means I will never buy a Jaguar or Landrover again.
2024年8月30日
Stratstone - Land Rover Milton Keynes からの回答
Hi Sarah,
We understand your frustration with the issues you've experienced.
We value your feedback and take it seriously.
We are committed to improving our products and services, and we appreciate you bringing these concerns to our attention.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Alec
Thank you for your five stars!
Stratstone Customer Services
Car only went in for recall work
Car only went in for recall work. But Stratstones still treated us as regular customers, and even washed our car. Alex in service was great. Thank you.
2024年9月3日
Stratstone - Land Rover Milton Keynes からの回答
Hi Paul,
We strive to provide excellent customer service to all of our customers, regardless of the reason for their visit.
We're happy to hear that Alex was helpful and that you were pleased with the car wash.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Julie,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Crowe,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Jim,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Stratstone - Land Rover Milton Keynes からの回答
Hi Mr Bola,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Waiting time not ideal but a good service
On entering the dealership I had to wait around 10 minutes to be booked in for the service which is less than ideal. I was also only called at 5.30 to say the car was ready, which as the dealership closes at 6pm only gave me 30 minutes notice to pick up. The service and subsequent car wash however was good, as was the collection procedure, they also reduced the cost of my service which I was very happy with.
2024年2月8日
Stratstone - Land Rover Milton Keynes からの回答
Hi Wayne,
We appreciate your feedback and understand your frustration with the wait time for your service appointment and the short notice for collection.
We strive to provide a seamless experience for our customers and will take your comments into consideration as we continue to improve our processes.
We're glad you were happy with the service itself and the collection procedure.
Stratstone Customer Services
Pick up and drop off service was…
Pick up and drop off service was excellent, everything was kept inform over phone call. Customer service was top notch.
2024年7月31日
Stratstone - Land Rover Milton Keynes からの回答
Hi Eric,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Feed back iss key
As mentioned, very informative, called and told me what was wrong and how this was to be fixed and dealt with
2024年7月30日
Stratstone - Land Rover Milton Keynes からの回答
Hi Delroy,
We appreciate your kind words and are glad you found our service informative.
We strive to provide clear and helpful explanations to our customers.
Stratstone Customer Services
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