Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this exper... もっと見る
企業が回答しました
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
3.9
ほぼ満足
391件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Nottingham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Really poor service
Really poor service - after a service that cost nearly £3k they created more problems. Engine issue, wipers not re-set correctly after new blades fitted, new rear brake pads making a noise and the engine also making a noise it was not prior to the service.
It took 3 attempts to get them to return my call as well. No offer of compensation at all, no apparent escalation either.
2025年11月17日
Stratstone - Land Rover Nottingham からの回答
Hi Lance,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Very nice people
2025年11月11日
Stratstone - Land Rover Nottingham からの回答
Hello Dale,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Nottingham Customer Services
Great Service
Very quick to get it booked in. Repair carried out quicker than my expectations. All under warranty thank goodness.
2025年11月11日
Stratstone - Land Rover Nottingham からの回答
Hello Kevin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good communication and delivered as…
Good communication and delivered as they said they would
2025年11月1日
Stratstone - Land Rover Nottingham からの回答
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Excellent service throughout the…
Excellent service throughout the purchase of our new car.
Many thanks
Dave / Sharon
2025年10月24日
Stratstone - Land Rover Nottingham からの回答
Hello Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello Martin,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Just excellent customer service
2025年9月28日
Stratstone - Land Rover Nottingham からの回答
Hello, Andy
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services
Terrible Service Centre experience
I took my car in for an engine management light issue. In all my time as a car owner I have never received such poor customer service.
I have had to call numerous times to receive any sort of update and on numerous occasions haven't even been able to get through to anyone; the phone just rings.
I live 30 miles from the garage and explained that when I left the vehicle. I was told it would be ready Friday morning and so worked from the office closest to the garage. I have chased the service centre 6 times today before finally getting through to someone at 2.30pm to be told the car would be ready at 4pm. At no point has anyone called me to provide an update.
I will definitely not be using a Stratstone service centre for my car in future and will be recommending that my Range Rover/Jaguar owner friends find an alternative garage.
2025年10月31日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hello Emma,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Hope thr newly opened centre gets…
Hope thr newly opened centre gets better, more communication would be better.
2025年10月16日
Stratstone - Land Rover Nottingham からの回答
Hi Sean.
Thank you for getting in touch.
We're extremely sorry to see that you had a two-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
Rosie made the buying of a new car…
Rosie made the buying of a new car simple and hassle free keeping me updated on the progress nothing was too much trouble
I also have to thank Megan for a hassle free process with the paper work it was a pleasure to deal with them both I can definitely recommend them both and Stratstone for there brilliant service
2025年10月17日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hello Stephen,
We appreciate you taking the time to share your feedback.
We're happy to hear that the purchase of your new car from Rosie was simple and hassle-free, and that the paperwork process was also a pleasure.
It's great to know that nothing was too much trouble.
Stratstone Customer Services
The adviser was very helpful and my…
The adviser was very helpful and my vehicle was returned to me in good time.
2025年9月22日
Stratstone - Land Rover Nottingham からの回答
Hi John,
We're happy to hear that the advisor was helpful and your vehicle was returned promptly.
We appreciate your positive feedback!
Stratstone Customer Services
Stratstone Nottingham always go the…
Stratstone Nottingham always go the extra mile to provide a really helpful efficient and quick service. Everything organized perfectly and the recall work done whilst I waited in good time.
2025年9月25日
Stratstone - Land Rover Nottingham からの回答
Hello Phillip,
We're happy to hear that our team provided you with helpful, efficient, and quick service.
It's great to know everything was perfectly organised and completed in good time.
Thank you for your positive feedback.
Stratstone Customer Services
Trying to get anyone to answer the…
Trying to get anyone to answer the telephone is extremely difficult, I must have tried over a three day period numerous times.
2025年9月9日
Stratstone - Land Rover Nottingham からの回答
Hi Susan,
I am sorry to hear that you are struggling to get through to Jaguar Land Rover Nottingham.
Please email us with your details to service.followup@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
nearly perfect
alll the staff i came in touch with were very polite and professional the work was carried out to a high standard and completed in a timely manner
2025年9月1日
Stratstone - Land Rover Nottingham からの回答
Hi David,
We appreciate your feedback and are happy to hear that you found our staff professional and the work completed to a high standard and in a timely manner.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello,
Thank you for the five stars.
Stratstone Customer Services
Fantastic professional service from…
Fantastic professional service from start to finish. Nothing too much trouble. Can’t recommend this dealership enough. The best JLR dealership for miles around
2025年8月20日
Stratstone - Land Rover Nottingham からの回答
Hi James,
We appreciate you taking the time to share your wonderful experience.
We're happy to hear that our service met your needs and that our team was so helpful.
Stratstone Customer Services
Hard to get hold of and the light for…
Hard to get hold of and the light for empty washer fluid came on 20 mins after I collected the car from service! Car was washed and valeted
2025年8月20日
Stratstone - Land Rover Nottingham からの回答
Hello Lisa,
We appreciate your feedback and are sorry you had trouble reaching us.
We're also concerned about the washer fluid light.
We'll review our service procedures to prevent this in the future.
Stratstone Customer Services
Absolutely awful service from the…
Absolutely awful service from the repair centre. Finally got my Range Rover booked in after leaving multiple messages & not getting callbacks. Picked car up only to realise on the drive home they’d not fixed the problem at all, light still on! Now back to trying to get through to them, been cut off twice and left 3 messages. Still no callback.
2025年9月4日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Lisa,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Terrible
Terrible. Would not buy a Range Rover again due to the dealership support experience
2025年9月4日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Nick,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
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