Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this exper... もっと見る
企業が回答しました
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
3.9
ほぼ満足
391件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
3 weeks trying to book my car in with…
3 weeks trying to book my car in with them, not a single phone call answered, and online bookings ignored. Terrible service.
2026年5月27日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Darren,
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
The staff at Stratstone Nottingham are…
The staff at Stratstone Nottingham are always friendly and helpful.
2026年5月5日
Stratstone - Land Rover Nottingham からの回答
Hello David.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer service is always good.
Customer service is always good. THIS IS A COMPLEMENT. NOT A CRITICISM
In my opinion though with such a big building, there should be some new cars to view while waiting and brochure and magazines available to read while waiting. Just seems to me there is a huge waste of space
2026年5月1日
Stratstone - Land Rover Nottingham からの回答
Hello Mike.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Absolutely terrible the car has been…
Absolutely terrible the car has been with them for 3 days over 20 phone calls and no reply, absolutely terrible service. I would not use this dealer for anything totally unacceptable and totally unprofessional
2026年5月8日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hello Gavin.
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello Wayne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Updates were very good.
2026年4月13日
Stratstone - Land Rover Nottingham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello Melvyn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Effective and efficient repair
The problem was quickly identified and the repair was efficiently dealt with. The completed work was well within the time parameters agreed.
2026年3月20日
Stratstone - Land Rover Nottingham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
A1 proffesionalisum.
The staff are always professional keeping me informed of any issues and timescales to rectify them. I cannot prise the staff enough and therefore happy to keep using their excellent service.
2026年3月19日
Stratstone - Land Rover Nottingham からの回答
Hello Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Lovely lady collected the car excellent…
Lovely lady collected the car excellent manners couldn’t fault her in anyway if you don’t like driving through rush hour traffic to get your car serviced I would highly recommend
2026年3月11日
Stratstone - Land Rover Nottingham からの回答
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
EV Service
EV Service - £264.23 and car was ready in just over an hour. They have you over a barrel due to the warranty. Scandalous.
2026年3月13日
Stratstone - Land Rover Nottingham からの回答
Hello Nick,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at (select as appropriate) help@evanshalshaw.com OR stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
I very much disliked the price charged…
I very much disliked the price charged for a basic service
2026年3月3日
Stratstone - Land Rover Nottingham からの回答
Hello, Keith
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Nottingham Customer Services
Home collection
2026年3月13日
Stratstone - Land Rover Nottingham からの回答
Hello Alastair,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer Service Training Urgently Needed
I wish I could give the Servicing Department a lower score. On this occasion the call handlers, Laura and Chris the master technician were helpful and pleasant to deal with. Chris also got to the bottom of my car’s issue and fixed it.
It is difficult to get through on the phone, difficult to get call backs and the manager, who didn’t give me his name, has no place working in a customer service environment.
My locking wheel nut has gone missing after it was in for a wiring repair in the rear of the vehicle. The manager accused me of saying they had stolen it, I did not. He refused to accept any responsibility. He said we had to wait until the engineer returned from holiday next week. He shouted at both myself and my husband. At no point did he ask how he could help, or what I was calling about. It was horrendous.
Sadly, this isn’t the first time I’ve had poor customer service here. I just can’t recommend them.
2026年2月20日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this, and it isn't the level of customer service that we aim to provide.
I will ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hello Craig,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
I've had two experiences of the service…
I've had two experiences of the service department at Stratstone Nottingham, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
2026年2月5日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Kim,
I am sorry to hear about your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Job done!
Friendly team, efficient and all work carried out on time - with added benefit of available curtesy car. Exactly what you need from a dealership.
2025年12月15日
Stratstone - Land Rover Nottingham からの回答
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Shambles of an outfit
If you want to spend tens of thousands of pounds on a vehicle then get the absolute worst after care and service then this is the place for you.
I’ve never had good service in all the time I’ve owned my RR Sport, which I bought new from Stratstone and they are now definitely worse than ever.
2025年12月19日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Disapointing
Tyres replaced but not inflated correctly - had to pull over after 4 miles from garage.
Engine cover not replaced correctly.
Not kept informed on the progress with my car and when it would be ready - no empathy that i was without a car and no support with alternative.
2025年11月24日
Stratstone - Land Rover Nottingham からの回答
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Nottingham . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Nottingham Customer Services
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