great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
企業が回答しました
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
4.0
ほぼ満足
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service!!
2024年2月27日
Stratstone - Land Rover Nottingham からの回答
Hi Mr Richardson,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Les,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
I first reported my breakdown for my…
I first reported my breakdown for my discovery sport on 22nd Nov 2023. It took a month to get it booked in for diagnostic on 22nd Dec 2023, after trying numerous times of unanswered calls to service centre.
They found dpf faulty and needs replacing. I say needs.....as of to date 22nd Feb 2024 it hasn't been done.
3 months has passed.
I tried to complain to landrover head office, who only got the repairs manager to call me, this was on the 22nd Jan 2024. The manager told me they were dealing with 13 dpf replacements. So I asked him that I should just wait for a call then? Still waiting.
It's going to be interesting to see how long it is before I receive that call, mot due in April, probably fail because of this.
I don't understand the silence from the repairs centre. The fact that I have to chase up for repair is a joke.
It will be a pleasure to have car fixed, so I can sell it asap and cut ties with this company.
2024年2月22日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Lee,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Happy again
It's nice to be dealt with by the same friendly, knowledgeable and helpful team. It's not cheap, but the staff go out of their way to ensure that we can keep our lovely family car going mile after mile.
2024年2月6日
Stratstone - Land Rover Nottingham からの回答
Hi David,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Great Customer service
The staff were courteous, informative and efficient. I was very pleased with the service and the valet carried out on my Land Rover was to a very high standard. Great customer service.
2024年2月5日
Stratstone - Land Rover Nottingham からの回答
Hi James,
Thank you very much for the 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Superb Service
The service was absolutely superb from start to finish! Sadly its not very often you have an experience like this these days and i was surprised at how good (and slick) it was!
Well done to all involved and many thanks.
2024年1月25日
Stratstone - Land Rover Nottingham からの回答
Hi Andy,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Customer Services
Recently purchased a Land Rover from…
Recently purchased a Land Rover from Stratstone Land Rover Nottingham. Vehicle arrived immaculate, there were a few small issues. We dealt with Rosie Sawyer and a few other team members regarding getting the issues resolved, and I am blown away by the level of customer service we have received, it's been nothing short of exceptional!! They have gone over an above for us, arranged for a courtesey car whilst my vehicle is being looked at and even identified things that I never picked up and had them repaired. Their communication has been great. I would HIGHLY recommend this dealership, they go above and beyond, which is rare in this day and age.
2024年1月12日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Nick,
Thank you very much for taking the time to leave us this positive review!
Rosie's aim is to deliver a positive customer service.
Have a great week!
Stratstone Customer Services
No communication
No communication, appalling level of service, over 1 month to carry out a basic repair.
2023年11月12日
Stratstone - Land Rover Nottingham からの回答
Hi Martin,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Mr Topham,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Everything just right
Everything just right, good communication and speedy service with helpful approach
2024年1月12日
Stratstone - Land Rover Nottingham からの回答
Hi,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Mr Cartwright,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Stratstone Customer Services
Efficient and professional customer…
Efficient and professional customer service throughout
2023年12月28日
Stratstone - Land Rover Nottingham からの回答
Hi Craig,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Smooth and hassle free experience
Smooth and hassle free experience. Paul was excellent throughout
2023年12月23日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Marcus,
Thanks so much for the review!
Paul and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
A great example of customer service
A great example of customer service. I received fantastic support from both Joel and Dan when I was referred to them through Roadside Assistance
2023年12月22日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Jo,
Thank you for your positive review.
Joel, Dan and the rest of the team are always happy to help!
Have a great day!
Stratstone Customer Services
A huge thank you to the used sales…
A huge thank you to the used sales manager Andy Ellis at the Nottingham branch. He went above and beyond to sort an issue I had with my recent purchase. I can’t thank Andy enough. I hope he gets to see this he is a credit to Stratstone
2023年12月20日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hello Tom,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Andy.
Enjoy your day!
Stratstone Customer Services
Poor customer service
Poor customer service - drop your car off and hear nothing again until it’s fixed - 1 day, 2 days, 5 days - who knows?! Seems that none of the phones work in the service dept - or everyone is so busy they don’t have time to answer.
2023年11月12日
Stratstone - Land Rover Nottingham からの回答
Hi Daz,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Mr Woodward,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
The worst customer service
The worst customer service. Misled and told lies to then when complained they were condescending and rude. On top of the over inflated prices not sure about the quality of the service but time will tell. Reported to Jaguar UK
2023年12月13日
Stratstone - Land Rover Nottingham からの回答
Hi Matt,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Great service
Very helpful, polite and friendly. I was kept up to date. Car pick up and drop off service was a complete bonus and much appreciated.
2023年12月4日
Stratstone - Land Rover Nottingham からの回答
Hi Serj,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
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