great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
Good communication, polite staff, prompt service, agreed price and car returned washed and clean.
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
4.0
ほぼ満足
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Nottingham からの回答
Hi Mr Stallard,
A big thank you for leaving a 5* review for Steve.
Have a lovely day!
Stratstone Halshaw Customer Services
Sell Is there priority not the customer service
Sold the vehicle but it was faulty. After 4 weeks of chasing the sales rep to get it fixed.. no response until the manager got involved.
Typical sell sell sell and not worry about the customer.
Disappointing
2024年7月3日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Philip,
We understand your frustration with the recent experience.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
Did what they said they would do…
Did what they said they would do quickly and efficiently
with no issues. Loan car ready to drive away
2024年7月29日
Stratstone - Land Rover Nottingham からの回答
Hi Kevin,
We're glad to hear you had a positive experience.
We appreciate your kind words and are committed to providing excellent service.
Stratstone Customer Services
Efficient Service, friendly staff.
Arrived to have first service 8.00am
Service completed and vehicle handed back to me 10.15 am
2024年7月16日
Stratstone - Land Rover Nottingham からの回答
Hi Paul,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at Land Rover Nottingham.
Thanks again!
Stratstone Customer Services
Service completed efficiently and on…
Service completed efficiently and on time, the staff there are friendly and helpful
2024年7月15日
Stratstone - Land Rover Nottingham からの回答
Hi,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Stratstone Customer Services
Don't bother with Stratsone go to Marshall's
As per usual Stratstone could not even bother to get back to me after ringing to report a fault with my Defender - left it 4 hours then rang Marshalls at Lincoln, aided me straight away and within 24 hours my car is now at Marshalls with a replacement car ready to collect. Stratstone up till now have still not got back to me and this is not the first.
Stratstone Customer Service Stinks - I have a Jaguar F Type Reims Edition and a a fully specked up Defender both of which will now be going to Marshalls of Lincoln who certainly know how to treat their customers. Stratstone do nothing but treat their customers with disdain.
2024年7月2日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Jef,
We understand your frustration and apologize for the issues you've experienced with your recent experience.
We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
I booked an 8 year service for £346, got about £40 value.
I booked an 8 year service. I was told over the phone it would take 1.5 hours, so not to bother booking a courtesy car.
As soon as I arrived, the service manager told me he wouldn't do a PCM software update (which was an item shown on the 8 year service). He then said it would be ready in 3.5 hours. To be fair, he did organise a loan car quickly, although the atmosphere was frosty.
In effect I paid £346 for an oil and filter service, something I could have done on my driveway for £40.
For this price it should also include a fuel filter and air filter. JLR would still be making a big profit from me.
p.s. the car was half washed, still dirty at the bottom.
2024年6月29日
Stratstone - Land Rover Nottingham からの回答
Hi Rob,
We appreciate you taking the time to share your experience.
We understand your frustration with the service you received, particularly the discrepancy in the estimated time and the omission of the PCM software update.
We strive to provide accurate information and efficient service to all our customers.
Stratstone Customer Services
Very supportive staff
Very supportive staff, good service and response. Drip off and pickup of vehicle was very smooth.
2024年6月19日
Stratstone - Land Rover Nottingham からの回答
Hi Kunjan,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Service was good and people friendly
Service was good and people friendly. The building is pretty run down, not the nicest place to spend a few hours and parking tight.
2024年6月20日
Stratstone - Land Rover Nottingham からの回答
Hi,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Stratstone Customer Services
Great service and staff
Easy booking process. Great staff on site, easy checking when arrived and car returned clean with all the work completed. Absolutely no issues and would recommend and will use again.
2024年6月11日
Stratstone - Land Rover Nottingham からの回答
Hi Paul,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Stratstone Customer Services
Telephone staff give wrong information…
Telephone staff give wrong information and not very friendly at all. Parts Manager on the day was professional but seriously had no joy in his job. Just be nice, friendly and smile! It costs nothing these days...or let someone else do your job! Considering Stratstone is a prestigious high end car dealership, shocked how awful your staff are!
2024年6月15日
Stratstone - Land Rover Nottingham からの回答
Hi Karen,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Dav,
Thank you for choosing the JLR branch in Nottingham.
All the best!
Stratstone Customer Services
Strastone Nottingham service dented my car
Booked my car in for 6 year service for a velar because 7 years needed timing belts the cost was enormous at 1600 pounds then when I collected tue car had 2 dents one on my door and one on my wheel arch. They did work on my wheel arch as liners had moved, showed the advisor straight away. Would say not very quick at coming back, can’t get hold of anyone and for damage caused by them think appealing service
2024年5月31日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Darren,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
Truely awful…
Truely awful. Service Department impossible to get hold of. Phone just rings and rings….
2024年6月5日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Sam,
I am sorry to hear that you are struggling to get through to our JLR branch in Nottingham.
Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Chris,
Thanks so much for the review!
Simon and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Customer service non existent!
2024年5月2日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Good Communication talked through what…
Good Communication talked through what needs to be done & why. common sense used on costs
2024年4月30日
Stratstone - Land Rover Nottingham からの回答
Hi Stephen,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
JLR are the worst company I have ever…
JLR are the worst company I have ever had any dealings with, their products are not worth the money you pay for them. They pride themselves on their aftercare, it is non existent.
I would strongly recommend anyone remotely thinking of purchasing one of their products to seriously reconsider.
Their customer service is appalling, do not consider buying from them.
2024年1月1日
Stratstone - Land Rover Nottingham からの回答
Hi Nicola,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Poor service.
Made an enquiry on a vehicle. They called me back at 1930 at night. I was ready to buy the car and it was available. Was told I’d get a call back to finalise the deal and never got a call. 2 days later I see the car is sold. Couldn’t be bothered to let me know. Main dealer badge, back street garage service.
2024年4月18日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Dave,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Knowledge staff
2024年4月14日
Stratstone - Land Rover Nottingham からの回答
Hi Simon,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。