great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
企業が回答しました
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
4.0
ほぼ満足
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very supportive staff
Very supportive staff, good service and response. Drip off and pickup of vehicle was very smooth.
2024年6月19日
Stratstone - Land Rover Nottingham からの回答
Hi Kunjan,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Service was good and people friendly
Service was good and people friendly. The building is pretty run down, not the nicest place to spend a few hours and parking tight.
2024年6月20日
Stratstone - Land Rover Nottingham からの回答
Hi,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Stratstone Customer Services
Great service and staff
Easy booking process. Great staff on site, easy checking when arrived and car returned clean with all the work completed. Absolutely no issues and would recommend and will use again.
2024年6月11日
Stratstone - Land Rover Nottingham からの回答
Hi Paul,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Stratstone Customer Services
Telephone staff give wrong information…
Telephone staff give wrong information and not very friendly at all. Parts Manager on the day was professional but seriously had no joy in his job. Just be nice, friendly and smile! It costs nothing these days...or let someone else do your job! Considering Stratstone is a prestigious high end car dealership, shocked how awful your staff are!
2024年6月15日
Stratstone - Land Rover Nottingham からの回答
Hi Karen,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Dav,
Thank you for choosing the JLR branch in Nottingham.
All the best!
Stratstone Customer Services
Strastone Nottingham service dented my car
Booked my car in for 6 year service for a velar because 7 years needed timing belts the cost was enormous at 1600 pounds then when I collected tue car had 2 dents one on my door and one on my wheel arch. They did work on my wheel arch as liners had moved, showed the advisor straight away. Would say not very quick at coming back, can’t get hold of anyone and for damage caused by them think appealing service
2024年5月31日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Darren,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
Truely awful…
Truely awful. Service Department impossible to get hold of. Phone just rings and rings….
2024年6月5日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Sam,
I am sorry to hear that you are struggling to get through to our JLR branch in Nottingham.
Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Chris,
Thanks so much for the review!
Simon and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Customer service non existent!
2024年5月2日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Good Communication talked through what…
Good Communication talked through what needs to be done & why. common sense used on costs
2024年4月30日
Stratstone - Land Rover Nottingham からの回答
Hi Stephen,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
JLR are the worst company I have ever…
JLR are the worst company I have ever had any dealings with, their products are not worth the money you pay for them. They pride themselves on their aftercare, it is non existent.
I would strongly recommend anyone remotely thinking of purchasing one of their products to seriously reconsider.
Their customer service is appalling, do not consider buying from them.
2024年1月1日
Stratstone - Land Rover Nottingham からの回答
Hi Nicola,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Poor service.
Made an enquiry on a vehicle. They called me back at 1930 at night. I was ready to buy the car and it was available. Was told I’d get a call back to finalise the deal and never got a call. 2 days later I see the car is sold. Couldn’t be bothered to let me know. Main dealer badge, back street garage service.
2024年4月18日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Dave,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Knowledge staff
2024年4月14日
Stratstone - Land Rover Nottingham からの回答
Hi Simon,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Attitude of the person dealing with the…
Attitude of the person dealing with the issue was unprofessional, rude and uncourteous.
2024年4月3日
Stratstone - Land Rover Nottingham からの回答
Hi Abraham,
Thank you for getting in touch and sharing your honest feedback.
We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Shane,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Personal items missing
UPDATE - received a callback and surprise surprise, categorically denied this could have happened. Not even interested in discussing the subject.
Personal items missing after my service. I would suggest you remove all personal items before you use Stratstone Nottingham as I had both a memory stick and change taken when I took my car in yesterday. I reported this as soon as I noticed (2 minutes after leaving the garage) and still awaiting a callback.
2024年3月21日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Craig,
Thank you for your review.
We're very sorry to hear about your experience with us.
This is not the high standard of service that we strive to deliver and it would appear that we have fallen short of expectations on this occasion.
Please would you be able to email service.followup@pendragon.uk.com with your details, so that we can investigate this further.
Thank you in advance.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi,
Thank you for such a positive review.
Have a wonderful day!
Stratstone Customer Services
STAY AWAY
In March 2023, I purchased a Range Rover from Jaguar Land Rover with high hopes and expectations. However, by September 2023, my excitement turned into frustration when my vehicle broke down. Since then, it's been a rollercoaster of disappointment.
Despite numerous attempts to communicate my concerns and engage with Jaguar Land Rover, including through my solicitor, the response has been lackluster at best. My solicitor wrote to Jaguar Land Rover in Nottingham, the place where I purchased the vehicle, expecting a prompt and decisive resolution. Instead, we've been sent in circles, with our concerns seemingly ignored.
I've been offered a choice between a reconditioned engine or a £40,000 compensation for a vehicle I originally purchased for £69,000. While I reluctantly accepted the terms, progress has been painfully slow.
Adding insult to injury, I've been left without a courtesy car for five months, forced to bear the burden of renting a vehicle. This situation has caused immense stress and financial strain, turning what should have been an enjoyable ownership experience into a nightmare.
As a loyal customer, I expected better treatment and a proactive approach to resolving issues. JLR Land Rover UK Land Rover, it's time to prioritize customer satisfaction and improve communication and customer service standards. Your response to this matter is crucial.
Nottingham Land Rover - Where I purchased the vehicle from not interested.
Cambridge Land Rover - Don't want to take any responsibility.
STAY AWAY FROM JLR! VERY UNPROFESSIONAL.
Stratstone Marshall Motor Group Jaguar Land Rover UK
2024年3月6日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Visnu,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
we received a very professional service
we received a very professional service
very accommodating
very knowledgeable regarding their products
2024年1月3日
Stratstone - Land Rover Nottingham からの回答
Hello Mrs Atkinson,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
First Service
Health Check Good, not cleaning my car after the service very bad, nail in the coffin as far as renewing my lease with JLR
2024年2月29日
Stratstone - Land Rover Nottingham からの回答
Hi Clive,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to the JLR branch in Nottingham.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Stratstone Customer Services
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