Stratstone - Land Rover Tonbridge レビュー 

155
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TrustScore 5段階評価の4.5

4.4

Woodgate Way, TN11 0FU Tonbridge, England, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service as always from Marcus and the team in service at the Tonbridge dealership. They set a high standard and consistently exceed it! I only wish your sales team had half the capability. T... もっと見る

5つ星のうち5の評価

Executive customer service all round from arriving through waiting to leaving. It feels as though you are the only customer and everything is geared towards you

5つ星のうち5の評価

Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... もっと見る

企業が回答しました

5つ星のうち5の評価

Listened to the problem being experienced, located the cause and resolved quickly. Also understood my needs for a courtesy car and provided a suitable vehicle


企業情報

  1. カーディーラー
  2. ・
  3. オイル交換サービス
  4. 自動車修理・整備店
  5. 自動車製造業者
  6. 車検場
  7. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

155件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(155)

過去12か月のレビュー数: 4,543件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Stratstone as a Dealer is ok

Stratstone as a Dealer is ok, albeit their Labour and parts charges are excessive, our problem revolved around a vehicle purchased from Evans Halshaw, part of the Lithia Groups as is Stratstone, they was an internal disputs as to how a repair was to be paid, in my opinuion this should have been remedid by the intervention of Lithia Group who has overall control. I must give praise where it is due, Jiya from customer service was great to the best of her ability,the situation was at best often embarising for her, yet she was honest, considerate and made every personnal effort to be helpfull, albeit much was beyond her control.

2026年9月24日
5つ星のうち5の評価

We have an excellent trade relationship…

We have an excellent trade relationship with Tonbridge and they continue to give us great service.

2026年8月1日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services

5つ星のうち5の評価

Great customer service from the service…

Great customer service from the service advisor Wilhelm Busch.

2026年8月14日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Foa,
Thanks for sharing your recent experience!
It sounds like Wilhelm  has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services

5つ星のうち5の評価

Stratstone is always so helpful

Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss. Thank you Stratstone.

2026年8月27日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services

5つ星のうち5の評価

Fantastic Service & MOT

Fantastic Service & MOT

2026年8月8日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち5の評価

Perfect as usual

Perfect as usual

2026年8月13日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち4の評価

Good Service from Sarah and Piers

Work done well and to time. Would happily recommend this dealership for service.

2026年7月21日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Andrew,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Tonbridge Customer Services

5つ星のうち5の評価

Booking and service done as expected

Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buiding

2026年7月17日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello John,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

We're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services

5つ星のうち5の評価

Very helpful and friendly

Very helpful and friendly

2026年7月11日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Tony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち5の評価

Looked after

Looked after, kept up to date and high levels of customer service.

2026年6月25日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello John,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services

5つ星のうち5の評価

kept informed of the work on my car by…

kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort

2026年7月1日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Colin,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services

5つ星のうち5の評価

Good service kept updated problem found…

Good service kept updated problem found and repaired quickly

2026年7月24日
Stratstone - Land Rover Tonbridge ロゴ

Stratstone - Land Rover Tonbridge からの回答

Hello Linda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

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