Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... もっと見る
企業が回答しました
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... もっと見る
企業が回答しました
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Woodgate Way, TN11 0FU, Tonbridge, England, 英国
- 01732 913 242
4.3
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not the worst, but still 'meh'
Been to worse LR service centres but expect your car not to be done on time, responses slow [if at all] and interestingly some replacement items charged for that I do not wholly believe were actually done. Across the brand LR does not seem to get it right in terms of post sale CS, which when it is actually very easy to get right, just shows the customer is not a priority.
2026年4月6日
Stratstone - Land Rover Tonbridge からの回答
Hello Alex.
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Neville,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent service from all staff.
2026年3月10日
Stratstone - Land Rover Tonbridge からの回答
Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
see comments above about the cost and…
see comments above about the cost and poor car cleaning
2026年3月20日
Stratstone - Land Rover Tonbridge からの回答
Hi,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Tonbridge . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Tonbridge Customer Services
Extremely well looked after in a very…
Extremely well looked after in a very pleasant environment.
2026年3月17日
Stratstone - Land Rover Tonbridge からの回答
Hello Maj,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Sue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful Staff
Very helpful Staff , even for a Mot which I wait for as I get there for the start of the morning. I have just renewed my warrantee just in case
2026年2月24日
Stratstone - Land Rover Tonbridge からの回答
Hello Clyde,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Jilly,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Tonbridge Customer Services
Range Rover had leaking windscreen due…
Range Rover had leaking windscreen due to faulty sealant, 3 week wait before car could go in, water entered and ruined the entertainment system under the seat, had to get windscreen replaced as weather had been awful, Autoglass replaced screen, Landrover walked away from their responsibility because i never used an approved windscreen repair company
2026年2月18日
Stratstone - Land Rover Tonbridge からの回答
Hi Lee,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Absolutely terrible customer service after failing to fix the original fault.
Had the car for a week at the start of February but failed to fix the fault and lied about testing it.
Advised them that it hadn't been fixed 2 weeks ago and have had no response from the service advisor since the initial acknowledgement despite chasing three times.
Had a call from their manager after making an official complaint, 4 days ago who promised he or the advisor would call me back urgently to sort the issue out - have heard nothing from either of them. Car dealers never give great service but this is without a doubt the worst service I have received. The head office have not been in touch since my official complaint either.
2026年2月27日
Stratstone - Land Rover Tonbridge からの回答
Hi Matt,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
The personal service from all.
2026年2月10日
Stratstone - Land Rover Tonbridge からの回答
Hello Glyn,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Appalling service - or simply, lack of
Looking to buy a new car. Not sure exactly what we want and so visited stratstone yesterday to get a feel for what was available in the hybrid range. A few other visitors being assisted. We waited patiently until we realised we were the only people left in the showroom. One assistant sat chatting to another in the cubicle with his feet up, drinking his coffee. Lady sat on reception. Not once were we approached to ask if we needed assistance. Upon leaving, chap had finished his coffee and came out and chatted to the receptionist. He was very polite and said ‘Thank you’ as we left!!!!
I’m not sure if the staff are aware, but no one pops into a Range Rover dealership to buy a two penny chew!!! Very much looking forward to having a test drive in one of your neighbours cars next week! 🤦♀️
2026年2月14日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
I wasn’t even allowed a test drive
I called today to arrange a test drive on the weekend. I was told I couldn’t test drive two cars (a defender and a Range Rover sport) because I wasn’t going to buy both of them.
I explained that I had already driven both vehicles at a different dealership but wanted to test them both out again before choosing which one to buy. The salesman said that wouldn’t be possible.
I wanted to bring another JLR group into our search and am shocked that they pretty much turned me away. I guess it’s for the best and I’ll find an accommodating dealership. I don’t think it’s unreasonable to want to test drive a car before buying, especially when they can be up to £100k!
2026年2月10日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello, Peter.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Excellent friendly and professional…
Excellent friendly and professional service from Steve Brand at the desk and all work on car done well. Full marks!
2026年1月19日
Stratstone - Land Rover Tonbridge からの回答
Hi Angus,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Failure to provide goods.
I purchased a vehicle in August 2025. The vehicle is great and the service provided pre purchase and upon purchase was fine. When purchased however, this was with a full set of rubber matts, including the boot matt. Unfortunately the boot matt was not in the vehicle upon collection and I have a written receipt provided by Stratstone (and signed by Wayne, the sales colleague) confirming that the boot matt will follow. Despite my receipt, in addition to numerous phone calls and assurances, the matt is still not with me some 5 months later. As Stratstone appear to respond to reviews upon the 'Trustpilot' site, I invite them to advise of whether their intentions are to continue to ignore my legitimate request, or to provide the goods which I have paid for. Kind regards to all.
2026年1月22日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Quick, responsive and professional
Always provide a professional service. Everything is fully explained and they treat me like a valued customer.
2025年12月16日
Stratstone - Land Rover Tonbridge からの回答
Hello Terry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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