Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... もっと見る
企業が回答しました
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... もっと見る
企業が回答しました
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Woodgate Way, TN11 0FU, Tonbridge, England, 英国
- 01732 913 242
4.3
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A first class experience!
From walking through the door to reception, all of the staff were friendly, courteous and helpful. The necessary inspection and work was completed and the remedial work agreed carried out immediately.
All finished on time on the day.
2025年12月12日
Stratstone - Land Rover Tonbridge からの回答
Hello, Michael
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
A fault with the rear camera arose…
A fault with the rear camera arose immediately after the service, despite the system functioning normally beforehand. Although the vehicle was inspected again, the issue was not properly resolved and responsibility for rectification was declined. The explanation provided was inconsistent and unconvincing for an authorised dealership, particularly given the cost of the service. Overall, the handling of the post-service issue fell well below expected standards.
2025年12月2日
Stratstone - Land Rover Tonbridge からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Waited 11 weeks for a fix!
The wait of 11 weeks between diagnosis to fix was dire. Left me in the lurch having to rely on others to get what I needed done. Hardly an apology.
2025年8月12日
Stratstone - Land Rover Tonbridge からの回答
Hi Rob,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Attention to detail and excellent…
Attention to detail and excellent customer service from Marcus.
2025年12月5日
Stratstone - Land Rover Tonbridge からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I purchased a 2020 Land Rover Defender…
I purchased a 2020 Land Rover Defender 110 from Stratstone Tonbridge, dealing with a sales representative named Gary. I collected the car on September 16, 2025, and I'm currently sitting at Land Rover for the third time to collect my vehicle, which needs to go back yet again for issues that were present upon purchase.
The warranty company has stated that these issues are not covered, and JLR head office has refused to offer any goodwill gesture, leaving me with a bill of nearly £900 to replace a window that the car arrived with. I've been emailing the business manager, Paul, but am getting know where!
I have requested to return the car under the Consumer Rights Act 2015. DO NOT BUY FROM HERE!
2025年12月10日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
Poor communication and performance
Poor communication and my car left the garage with more problems than it arrived despite paying for expensive repairs.
2025年11月11日
Stratstone - Land Rover Tonbridge からの回答
Good Afternoon,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Always made to feel a valued customer
Always made to feel a valued customer - super friendly and competent staff.
All issues taken care of without a fuss
2025年10月30日
Stratstone - Land Rover Tonbridge からの回答
Hello Duncan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello, Rory.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Collected my vehicle and returned upon…
Collected my vehicle and returned upon completion of the update works.
2025年10月21日
Stratstone - Land Rover Tonbridge からの回答
Hello, David
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello, Jean
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Defender Coolant issue
Having experienced a coolant issue with my Land Rover Defender, I received an excellent customer service from Stratstone Land Rover Tonbridge, The Defender had to remain at Tonbridge for two week due to a Parts back order issue. But the hire car provided and communication level from Piers Sawyer was first class.
Very satisfied customer!
2025年10月20日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi,
We're happy to hear that you received excellent customer service during your Land Rover Defender's coolant issue.
We appreciate your positive feedback regarding the communication from Piers and hire car provided while awaiting parts.
Thank you!
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi,
We're happy to hear that our extended warranty process worked smoothly for you.
Stratstone Customer Services
Very happy with the service received…
Very happy with the service received when I had to take my car in for a recall.
2025年9月30日
Stratstone - Land Rover Tonbridge からの回答
Hi Andy,
We're very happy to hear that you were satisfied with the recall service for your car.
We appreciate your positive feedback.
Stratstone Customer Services
A speedy service was provided from the…
A speedy service was provided from the original booking to receipt of the serviced vehicle. In particular Karl Van Den Broek was particularly helpful and very pleasant offering me a place to work whilst waiting for the checks on the vehicle to be completed. Karl also took time to explain the extended warranty procedure.
2025年10月9日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Nick,
We're happy to hear that you received speedy service!
We appreciate your positive comments regarding the helpful explanation of the extended warranty from Karl and the comfortable workspace.
Thank you for your feedback.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Richard,
We appreciate you taking the time to leave us this great review, and we are happy to hear about your positive experience with our team.
Stratstone Customer Services
An excellent service from Stratstone Tonbridge…
An excellent service from Stratstone Tonbridge completed the recall for a computer update on my Discovery Sport. A lift back to the railway station was much appreciated. Many thanks.
2025年8月26日
Stratstone - Land Rover Tonbridge からの回答
Hello Peter,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Cleaning needs to be consistent or…
Cleaning needs to be consistent or improved or don’t bother to include that service and return the car how it is.
Car went in for a service and only half the car was cleaned. Literally only left side had been done in and out. The right side had been forgotten about completely. It was actually quite funny.
Second time - car went in for a recall and returned dirtier than before as I had recently cleaned it myself. There was muddy footprints on the back seats and splash marks of something. I don’t know what was going on in the back! Even my teens questioned why the seats were so dirty and the car was only gone for 5 hours.
2025年8月27日
Stratstone - Land Rover Tonbridge からの回答
Hi Elaine,
We appreciate your feedback and time.
We'll review our cleaning process to ensure consistency.
It's important that we provide a satisfactory experience for everyone.
Stratstone Customer Services
Extremely disappointed experience
Extremely disappointed experience. blunt patronising sales staff, pushy and extremely uncomfortable sales technique, from comments on the phone to one word emails. Made to feel like a waste of his time rather than a potential customer,
Purchased from another dealership purely based on sales staff attitude.
2025年9月8日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hello,
We appreciate you bringing this to our attention.
We're very sorry to learn that the sales approach made you feel uneasy and unwelcome.
We'll share this with our team to improve our customer interactions.
Stratstone Customer Services
£250 per hour for a car mechanic
£250 per hour for a car mechanic. No disrespect to car mechanics, but surgeons & barristers don't get paid that much. Day light robbery.
2025年8月22日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Darren,
We appreciate your feedback and time.
We're sorry our pricing didn't meet your expectations.
We'll review your comments to improve our service.
Customer Services
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