Great service as always from Marcus and the team in service at the Tonbridge dealership. They set a high standard and consistently exceed it! I only wish your sales team had half the capability. T... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Executive customer service all round from arriving through waiting to leaving. It feels as though you are the only customer and everything is geared towards you
Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... もっと見る
企業が回答しました
Listened to the problem being experienced, located the cause and resolved quickly. Also understood my needs for a courtesy car and provided a suitable vehicle
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Woodgate Way, TN11 0FU, Tonbridge, England, 英国
- 01732 913 242
4.4
優良
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Range Rover had leaking windscreen due…
Range Rover had leaking windscreen due to faulty sealant, 3 week wait before car could go in, water entered and ruined the entertainment system under the seat, had to get windscreen replaced as weather had been awful, Autoglass replaced screen, Landrover walked away from their responsibility because i never used an approved windscreen repair company
2026年2月18日
Stratstone - Land Rover Tonbridge からの回答
Hi Lee,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Absolutely terrible customer service after failing to fix the original fault.
Had the car for a week at the start of February but failed to fix the fault and lied about testing it.
Advised them that it hadn't been fixed 2 weeks ago and have had no response from the service advisor since the initial acknowledgement despite chasing three times.
Had a call from their manager after making an official complaint, 4 days ago who promised he or the advisor would call me back urgently to sort the issue out - have heard nothing from either of them. Car dealers never give great service but this is without a doubt the worst service I have received. The head office have not been in touch since my official complaint either.
2026年2月27日
Stratstone - Land Rover Tonbridge からの回答
Hi Matt,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
The personal service from all.
2026年2月10日
Stratstone - Land Rover Tonbridge からの回答
Hello Glyn,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Appalling service - or simply, lack of
Looking to buy a new car. Not sure exactly what we want and so visited stratstone yesterday to get a feel for what was available in the hybrid range. A few other visitors being assisted. We waited patiently until we realised we were the only people left in the showroom. One assistant sat chatting to another in the cubicle with his feet up, drinking his coffee. Lady sat on reception. Not once were we approached to ask if we needed assistance. Upon leaving, chap had finished his coffee and came out and chatted to the receptionist. He was very polite and said ‘Thank you’ as we left!!!!
I’m not sure if the staff are aware, but no one pops into a Range Rover dealership to buy a two penny chew!!! Very much looking forward to having a test drive in one of your neighbours cars next week! 🤦♀️
2026年2月14日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
I wasn’t even allowed a test drive
I called today to arrange a test drive on the weekend. I was told I couldn’t test drive two cars (a defender and a Range Rover sport) because I wasn’t going to buy both of them.
I explained that I had already driven both vehicles at a different dealership but wanted to test them both out again before choosing which one to buy. The salesman said that wouldn’t be possible.
I wanted to bring another JLR group into our search and am shocked that they pretty much turned me away. I guess it’s for the best and I’ll find an accommodating dealership. I don’t think it’s unreasonable to want to test drive a car before buying, especially when they can be up to £100k!
2026年2月10日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello, Peter.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Excellent friendly and professional…
Excellent friendly and professional service from Steve Brand at the desk and all work on car done well. Full marks!
2026年1月19日
Stratstone - Land Rover Tonbridge からの回答
Hi Angus,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Failure to provide goods.
I purchased a vehicle in August 2025. The vehicle is great and the service provided pre purchase and upon purchase was fine. When purchased however, this was with a full set of rubber matts, including the boot matt. Unfortunately the boot matt was not in the vehicle upon collection and I have a written receipt provided by Stratstone (and signed by Wayne, the sales colleague) confirming that the boot matt will follow. Despite my receipt, in addition to numerous phone calls and assurances, the matt is still not with me some 5 months later. As Stratstone appear to respond to reviews upon the 'Trustpilot' site, I invite them to advise of whether their intentions are to continue to ignore my legitimate request, or to provide the goods which I have paid for. Kind regards to all.
2026年1月22日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Tonbridge Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Quick, responsive and professional
Always provide a professional service. Everything is fully explained and they treat me like a valued customer.
2025年12月16日
Stratstone - Land Rover Tonbridge からの回答
Hello Terry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
A first class experience!
From walking through the door to reception, all of the staff were friendly, courteous and helpful. The necessary inspection and work was completed and the remedial work agreed carried out immediately.
All finished on time on the day.
2025年12月12日
Stratstone - Land Rover Tonbridge からの回答
Hello, Michael
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
A fault with the rear camera arose…
A fault with the rear camera arose immediately after the service, despite the system functioning normally beforehand. Although the vehicle was inspected again, the issue was not properly resolved and responsibility for rectification was declined. The explanation provided was inconsistent and unconvincing for an authorised dealership, particularly given the cost of the service. Overall, the handling of the post-service issue fell well below expected standards.
2025年12月2日
Stratstone - Land Rover Tonbridge からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Waited 11 weeks for a fix!
The wait of 11 weeks between diagnosis to fix was dire. Left me in the lurch having to rely on others to get what I needed done. Hardly an apology.
2025年8月12日
Stratstone - Land Rover Tonbridge からの回答
Hi Rob,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Attention to detail and excellent…
Attention to detail and excellent customer service from Marcus.
2025年12月5日
Stratstone - Land Rover Tonbridge からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I purchased a 2020 Land Rover Defender…
I purchased a 2020 Land Rover Defender 110 from Stratstone Tonbridge, dealing with a sales representative named Gary. I collected the car on September 16, 2025, and I'm currently sitting at Land Rover for the third time to collect my vehicle, which needs to go back yet again for issues that were present upon purchase.
The warranty company has stated that these issues are not covered, and JLR head office has refused to offer any goodwill gesture, leaving me with a bill of nearly £900 to replace a window that the car arrived with. I've been emailing the business manager, Paul, but am getting know where!
I have requested to return the car under the Consumer Rights Act 2015. DO NOT BUY FROM HERE!
2025年12月10日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
Poor communication and performance
Poor communication and my car left the garage with more problems than it arrived despite paying for expensive repairs.
2025年11月11日
Stratstone - Land Rover Tonbridge からの回答
Good Afternoon,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Always made to feel a valued customer
Always made to feel a valued customer - super friendly and competent staff.
All issues taken care of without a fuss
2025年10月30日
Stratstone - Land Rover Tonbridge からの回答
Hello Duncan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello, Rory.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Collected my vehicle and returned upon…
Collected my vehicle and returned upon completion of the update works.
2025年10月21日
Stratstone - Land Rover Tonbridge からの回答
Hello, David
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
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