Great service as always from Marcus and the team in service at the Tonbridge dealership. They set a high standard and consistently exceed it! I only wish your sales team had half the capability. T... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Executive customer service all round from arriving through waiting to leaving. It feels as though you are the only customer and everything is geared towards you
Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... もっと見る
企業が回答しました
Listened to the problem being experienced, located the cause and resolved quickly. Also understood my needs for a courtesy car and provided a suitable vehicle
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Woodgate Way, TN11 0FU, Tonbridge, England, 英国
- 01732 913 242
4.4
優良
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super professional experience
Everything was handled in a smooth, well-organised and professional manner. Nothing was too much trouble. Car transport to and from Tonbridge railway station was much appreciated,
2025年6月6日
Stratstone - Land Rover Tonbridge からの回答
Hi Howard,
We're delighted that everything was handled smoothly and professionally for you.
We appreciate your feedback and are glad the car transport was helpful.
Stratstone Customer Services
Very pleased with free collection and…
Very pleased with free collection and delivery for my mot.
2025年5月29日
Stratstone - Land Rover Tonbridge からの回答
Hi Chris,
We're glad you were pleased with our complimentary collection and delivery service for your MOT.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Steve,
We're happy to hear that your experience was excellent with Marcus and Mark.
Stratstone Customer Services
I was informed that a security update was required
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, much appreciated.
Why are you using American date format please allow us to use our proper British format.
2025年3月10日
Stratstone - Land Rover Tonbridge からの回答
Hi Michael,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Courteous and efficient.
2025年5月23日
Stratstone - Land Rover Tonbridge からの回答
Hi,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Super helpful servicing team and…
Super helpful servicing team and servicing cost ok, but quote for other items was high.
2025年5月25日
Stratstone - Land Rover Tonbridge からの回答
Hi Will,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Stratstone Customer Services
Was looked after well by Sarah
2025年5月9日
Stratstone - Land Rover Tonbridge からの回答
Hi Mr Donoghue,
We're happy to hear that you were looked after well by Sarah.
Thanks!
Stratstone Customer Services
Electrical fault
I would like to thank Sarah, who liaised with the workshop team and ensured that my car was back on the road as quickly as possible, and Simon, who greeted me when I arrived and kindly gave me a lift to the station.
2025年5月14日
Stratstone - Land Rover Tonbridge からの回答
Hi Jeffrey,
It's wonderful to know that Sarah went above and beyond to ensure your car was back on the road quickly.
We're proud of our team's commitment to providing excellent customer service.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Scott,
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
Best ever! Stratstone-Land Rover
Stratstone - Land Rover Tonbridge
I recently visited Stratstone Land Rover Tonbridge regarding a recall on my vehicle, and I couldn’t be more impressed with the level of professionalism and expertise shown by the team.
From the moment I made my inquiry, the staff were courteous, knowledgeable, and genuinely eager to assist.
Their understanding of the recall process and dedication to ensuring customer satisfaction gave me complete confidence in leaving my car in their care.
It's reassuring to know that Land Rover owners have such a reliable and experienced service centre nearby.
I appreciate their efforts and hope to move forward smoothly with the recall process.
Thank you to the entire team at Stratstone Tonbridge for your excellent support.
Rowland Omoraka.
2025年3月27日
Stratstone - Land Rover Tonbridge からの回答
Hi Rowland,
Thank you for your kind review.
We are committed to providing our customers with the highest level of service and expertise.
We are glad that you found our team to be courteous, knowledgeable, and eager to assist you.
We appreciate your kind words about our dedication to customer satisfaction and hope you have a smooth experience with the recall process.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Catherine,
Thank you for your kind words!
We're glad you had a positive experience with our service and communication.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Timmy,
We strive to provide excellent service and are committed to helping our customers.
Stratstone Customer Services
very efficient and caring service.
2025年4月28日
Stratstone - Land Rover Tonbridge からの回答
Hi Colin,
We are pleased to hear that you had a positive experience with us.
Stratstone Customer Services
Kristy and her sales talent and honesty
2025年4月28日
Stratstone - Land Rover Tonbridge からの回答
Hello Mark,
We appreciate your kind words about Kristy.
Stratstone Customer Services
Good service although I had to wait…
Good service although I had to wait nearly a month to get it.
2025年4月23日
Stratstone - Land Rover Tonbridge からの回答
Hi Michael,
We appreciate your feedback and understand your frustration with the wait time.
We strive to provide timely service and are working to improve our turnaround times.
Stratstone Customer Services
Great experience with my Jaguar F-Pace
A great service experience from start to finish, very personable and informative. Kept me up-to-date throughout the process – I knew exactly what was being done and when to expect my car returned. This level of care and attention to a customer is seldom experienced in today's service industry – so well done and thank you!
2025年4月5日
Stratstone - Land Rover Tonbridge からの回答
Hi Andrew,
We are delighted to hear that you were happy with the service you received.
We appreciate your kind words and are glad you found the process informative and well-communicated.
We strive to provide our customers with a high standard of care and attention, and we are pleased that you experienced this during your recent visit.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Mark,
We strive to provide our customers with a seamless and convenient experience.
Stratstone Customer Services
Great Service
Great Service - Car collected, serviced, mot'd, washed and delivered back to home - No fuss :-)
2025年4月7日
Stratstone - Land Rover Tonbridge からの回答
Hi Paul,
We're delighted to hear you had a positive experience with our service.
We appreciate your business.
Stratstone Customer Services
Stratstone - Land Rover Tonbridge からの回答
Hi Tudor,
We appreciate you taking the time to share your positive feedback.
Stratstone Customer Services
First class customer service.
The efficient way Sarah and the Service Manager handled my problem was second to none. I was visiting family in Sothborough from Wales when the Restricted Performance light came on. I went to Stratstone Tonbridge to be greeted by Sarah, my car was quickly put on a diagnostic machine and the problem highlighted. Unfortunately the part was not in stock but Sarah and the Service Manager arranged to have one delivered first thing next day. Fearing the worse that I would be stuck in Southborough for several days, not at all sure enough the part was fitted first thing and I was on my way back to Wales by 11:30am. I could not fault the team at all, I feel they went beyond the call of duty to get me back on the road in such a short time. Well done Sarah and The Service Manager Excellent customer care.
2025年3月24日
自発的なレビュー
Stratstone - Land Rover Tonbridge からの回答
Hi Wayne,
It's wonderful to hear about the exceptional service you received from Sarah and the Service Manager.
We understand how stressful it can be to encounter car trouble while traveling, especially when you're visiting family.
We're glad that Sarah and the team were able to quickly diagnose the issue and work diligently to get you back on the road in a timely manner.
Their commitment to providing excellent customer care is truly commendable.
Stratstone Customer Services
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