Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing wi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible, you get better service buying a can of coke than from Stratstone London. There are no admin staff to pick up the phone so booking in your car takes around 2 weeks if you call 20 times a day.... もっと見る
企業が回答しました
On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did thei... もっと見る
企業が回答しました
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Leeside Road, Leeside Road, N17 0QJ, London, England, 英国
- 020 8808 6191
4.4
優良
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Elena,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Appalling
Appalling. They had my car, parked it illegally, did not tell me, did not pay the ticket, did not answer calls or emails when informed I had legal action threatened for an unknown unpaid fine.
I wasted hours and hours trying to sort this out.
Shocking and negligent,
Over three years their aftercare has been below par but this reached the lowest levels of service. Do not go any where near.
PS the reply below is the only reply I have ever had and so make your own mind up whether it carries much weight or hope of resolution .
2026年3月20日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Jamie,
Thank you for taking the time to share your experience.
We take the concerns you’ve raised regarding the handling of your vehicle, the parking fine, and the lack of communication seriously. The service you received falls below the standard of aftercare we aim to provide at every stage—particularly over such an extended period. We fully appreciate how frustrating and inconvenient this situation has been for you.
We would welcome the opportunity to investigate this thoroughly and resolve the issues you’ve encountered. If you are willing, please contact us directly at stratstonecustomercare@stratstone.com so we can review the circumstances in detail, address any outstanding matters, and ensure you receive the support you should expect.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve, and we remain committed to ensuring situations like this are not repeated.
Stratstone Customer Services
Manufactures upgrade recall
Good effective communication and excellent service delivery. Well pleased.
2026年2月24日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Brent,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
Really helpful
Really helpful.in ensuring that th3repairs to our car were covered by the extended warranty. Thanks for all your hard work Oz in making this happen
2026年3月14日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Super friendly and helpful staff
Super friendly and helpful staff. Service was prompt and comprehensive.
2026年2月19日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,Anthony
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service as always
Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing with the same friendly faces as my previous garage of choice.
2026年3月4日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thanks for sharing your recent experience!
It sounds like Levein and Sarah have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Painless recall
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and no complaints. Thanks Aziz for dropping of the car safely.
2026年3月4日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Vittoria,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Good communication and vehicle serviced…
Good communication and vehicle serviced and cleaned to a high standard.
2026年2月12日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Stephen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great communication and a friendly…
Great communication and a friendly approach to what work was carried out.
2026年2月12日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Trevor,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Tottenham Service Centre Customer Services
Poor Service
Called and asked for cost of part and labour. Promised a call back, did not hear a thing.
Followed up with an email 2 weeks later.
Further 2 weeks and still nothing. So, called them again and no answer. Not sure if they are in business.
I really miss Rockar Service Centre in Stratford.
2026年2月10日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Adi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
amazing service
2026年2月11日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Christopher,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Anthony,
Aziz will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Adewole,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Aziz at Dealership
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Oz is super helpful!
Not my nearest Stratstone, but I always return because of the customer service. Oz has always been super helpful and knows his stuff!
2025年7月7日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The Landrover team do a great job
The Landrover team (i.e. Oz and Mo) do a really great job. I really recommend this service centre for your car in London.
Not only was my defender fixed but it left perfectly clean inside and out, ready to be covered in mud on the w/e!
2026年1月12日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Will,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
Brilliant service from beginning to…
Brilliant service from beginning to end! Car was picked up and dropped off with regular updates from the team. Everyone was polite and friendly, I’d highly recommend the team at Stratstone - Land
Rover Tottenham.
2025年12月17日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Sajid,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Service Centre Tottenham Customer Services
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