I was very well looked after by your colleague Simon Hanks. This was from my first phone call to the dealership, through to visiting the dealership and arranging part exchange and buying my new car.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... もっと見る
企業が回答しました
I popped into the showroom to be greeted by a very friendly lady called Sally, she was very attentive. She asked if I needed any help or information and if I wanted a drink, but also she said take you... もっと見る
After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Graiseley Hill, WV2 4HQ, Wolverhampton, England, 英国
- 01902 212 904
4.0
ほぼ満足
190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Irena Torra was excellent and arranged…
Irena Torra was excellent and arranged the trade in and new vehicle efficiently.
2026年4月30日
Stratstone - Land Rover Wolverhampton からの回答
Hi Chris.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Irena at Dealership.
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
purchased a new car from Sales Person…
purchased a new car from Sales Person Simon. Experience from start to finish was very good.
Also the after sales is excellent, you are treated like family.
2026年2月5日
Stratstone - Land Rover Wolverhampton からの回答
Hi Paula.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Simon at Dealership.
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hello Nirmal.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Wolverhampton Customer Services
Excellent service from the whole team…
Excellent service from the whole team at Wolverhampton and Vicky in particular , always keep you updated and listen to your needs. Would highly recommend.
2026年4月24日
Stratstone - Land Rover Wolverhampton からの回答
Hello Emma,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Kam Saqib was incredible th
Kam Saqib was incredible throughout. Communication was on point and he went above and beyond to resolve all issues to ensure this was as smooth as possible.
2026年4月10日
Stratstone - Land Rover Wolverhampton からの回答
Hi Tom,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Kam Saqib at Dealership
Have a lovely day!
Stratstone Brand Customer Services
key battery changed when not required…
key battery changed when not required at very expensive price and windscreen washer bottle refilled when not required i had filled it 3 days before again at very expensive price
2026年4月1日
Stratstone - Land Rover Wolverhampton からの回答
Hi Ray,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Wolverhampton. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Wolverhampton Customer Services
Poor service
Car wasn’t valeted as promised which is a poor show considering service & MOT cost £700.
Invoice stated 81,000 service but it was a 41,000 service.
Have to trust that correct service was done.
Poor for a JLR dealership
2025年10月2日
Stratstone - Land Rover Wolverhampton からの回答
Hello Stephen,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Wolverhampton Customer Services
Great service
2026年4月6日
Stratstone - Land Rover Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Wolverhampton Customer Services
Fantastic service!
My car went in for a mid-service health check and i honestly can not recommend enough! I dealt with Zowie and she was absolutely super, she was extremely knowledgeable and was fantastic with getting me in and out of the garage as efficiently as possible. I have had awful previous experiences with different car dealerships however, Range Rover stands very far out from the competition! Not only are the cars fantastic but, the service you receive as a customer really makes you feel special and well taken care of. Thank you very much to the Range Rover team, especially Zowie!!
2026年4月2日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Hi Liv,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Zowie at Dealership
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Dealership helped us with our issues we…
Dealership helped us with our issues we felt mainly with Victoria from Wolverhampton and she was amazing from start to finish
2025年12月9日
Stratstone - Land Rover Wolverhampton からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Victoria at Dealership
Have a lovely day!
Stratstone Land Rover Wolverhampton Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Awful service
Awful service. Damage to my vehicle. No response to a formal complaint and a new vehicle cancelled at point of collection.
2026年3月1日
Stratstone - Land Rover Wolverhampton からの回答
Hi Mrs Hayden,
Thank you for sharing your feedback.
We understand how frustrating and disappointing damage to your vehicle, the lack of response to your formal complaint, and the cancellation of your new vehicle at the point of collection must have been.
Please could you contact us directly with your details if you have any outstanding issues on stratstonecustomercare@stratstone.com
Once again, I apologise for the inconvenience caused and thank you for giving us the opportunity to put things right.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Jaguar i pace repaired under waranty…
Jaguar i pace repaired under waranty service was very good until they realised it was waranty work video in car in workshop shows technician spending a lot of time opening drawers on tool box watching for supervisor whilst on the phone he spent 30+ mins on phone without even touching the car £225 per hr (phone back in pocket when supervisor was spotted drawer opened tool taken out put back when he had gone then back on phone) how can this company justify labour costs when technicians are not working on car. Took waranty company for a ride big style no wonder they were reluctant to pay full labour cost (video forwarded to them) this is totally unaceptable from them and an unjustified charge anyone who trusts this dealership to work on your car get ready to dig deep in your pockets for a unjustified labour charge for technicians who stand arround on their phone JLR were not happy when they found out there was a covert camera recording the whole time it was in workshop GET THIS SORTED JLR you are a premium car service provider dont take advantage of your customers
2026年3月13日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Dear Mark,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Wolverhampton. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Wolverhampton Customer Services
Polite friendly service
2026年2月10日
Stratstone - Land Rover Wolverhampton からの回答
Hello Linda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Fundamentally defective vehicle and zero duty of care after safety failures
We purchased a used £29,000 Range Rover Evoque P300e from this dealership in March 2025 for my elderly, disabled mother. Unfortunately, the vehicle has been fundamentally defective, requiring approximately £11,000 in major warranty work in the first 12 months, including a full high-voltage battery replacement.
Despite these repairs, the car recently suffered a severe breakdown. Primary safety systems (Emergency Braking, Lane Assist, Stability Control) completely failed while driving.
On 5th February 2026, we formally exercised our Right to Reject the vehicle under the Consumer Rights Act 2015. Disappointingly, the local management team at Wolverhampton has not engaged with this formal notice. They took the car in, failed to diagnose the EV motor fault identified by their own breakdown technician, and returned an unsafe vehicle to a vulnerable customer unrepaired.
We have now escalated this matter to The Motor Ombudsman and submitted a formal Subject Access Request to Lithia UK to obtain our records. I strongly advise caution when using this dealership if you expect a basic duty of care, safe vehicles, or adherence to consumer rights.
2026年3月11日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Hi Kam,
Thank you for taking the time to share your experience, and we are sorry to hear about the difficulties you and your mother have encountered with your vehicle. We fully appreciate how distressing this situation has been, particularly given your mother’s needs and the nature of the fault you have described.
Our intention is always to provide safe, reliable vehicles and a high standard of care, and it is clear from your comments that we have not met your expectations on this occasion. We apologise for the inconvenience and frustration this has caused.
We can confirm that we have received your email and your complaint is currently going through the appropriate formal channels.
Stratstone Customer Services
Always a wonderful experience
Always a wonderful experience. Excellent customer service and always happy to help.
2026年2月26日
Stratstone - Land Rover Wolverhampton からの回答
Hello Lauren,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
We are always made to feel welcome
We are always made to feel welcome, the staff are friendly, knowledgeable and very respectful of your vehicle and yourself
2026年2月16日
Stratstone - Land Rover Wolverhampton からの回答
Hello Cath,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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