I was very well looked after by your colleague Simon Hanks. This was from my first phone call to the dealership, through to visiting the dealership and arranging part exchange and buying my new car.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... もっと見る
企業が回答しました
I popped into the showroom to be greeted by a very friendly lady called Sally, she was very attentive. She asked if I needed any help or information and if I wanted a drink, but also she said take you... もっと見る
After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Graiseley Hill, WV2 4HQ, Wolverhampton, England, 英国
- 01902 212 904
4.0
ほぼ満足
190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shocking aftersales service.
Shocking aftersales service.
I purchased two brand new Range Rover Autobiography Sports from them on the same day and have a wind noise problem on one. 9 months later i am still waiting for them to resolve the issue after lots of e mails and call going unanswered.
I will never buy anything from this dealership ever again.
2024年5月24日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you i n contact with the leadership team.
Thank you,
Stratstone Customer Services
Good service
Very nice and friendly staff come on time to collect my car and drop back no stress very easy and smooth service
2024年12月17日
Stratstone - Land Rover Wolverhampton からの回答
Hello,
Thank you for your kind words!
We're delighted to hear you had a positive experience with our service.
Stratstone Customer Services
Great customer service.
2024年12月16日
Stratstone - Land Rover Wolverhampton からの回答
Hi Enid,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Graham,
We appreciate your kind words and are glad you noticed our attention to detail.
Stratstone Customer Services
Polite serice staff and repairs carried…
Polite serice staff and repairs carried out within time guidlines given
2024年12月12日
Stratstone - Land Rover Wolverhampton からの回答
Hi,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our staff and service.
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Paul,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
The quality of the staff and their…
The quality of the staff and their training of how to impress customers.
2024年12月6日
Stratstone - Land Rover Wolverhampton からの回答
Hi Peter,
We appreciate your feedback and are glad to hear you were impressed by our staff's dedication to providing excellent customer service.
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Greg,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Stratstone Customer Services
Excellent customer service.
2024年12月4日
Stratstone - Land Rover Wolverhampton からの回答
Hi Bryan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Mr Peter,
Thank you for your kind words.
We appreciate your feedback and are glad you were satisfied with our service.
Stratstone Customer Services
Very professional outfit
2024年11月18日
Stratstone - Land Rover Wolverhampton からの回答
Hi Philip,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Excellent customer service
Compared to a dealership closer to Worcester, what a contrast. This dealership provides an excellent customer service, they can’t do enough for you. Really please with how they looked after me.
2024年11月19日
Stratstone - Land Rover Wolverhampton からの回答
Hello Pete,
We are thrilled to hear about your positive experience.
We strive to provide exceptional customer service and are delighted that you felt well taken care of.
Stratstone Customer Services
I was kept informed by Stevie on…
I was kept informed by Stevie on service and my car’s issues all seem to be sorted after the recall.
2024年11月18日
Stratstone - Land Rover Wolverhampton からの回答
Hi Malcolm,
We're so glad to hear that Stevie kept you informed throughout the process.
We appreciate your feedback and are happy to hear that your car's issues have been resolved.
Stratstone Customer Services
Always great service
Always great service. Vicky always helpful. Been dealing with her for 11 years.
2024年11月9日
Stratstone - Land Rover Wolverhampton からの回答
Hi Mr Smith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Land Rover Wolverhampton.
Have a lovely day!
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Timothy,
We're sorry to see that you haven't been fully satisfied with your recent experience.
If you have any outstanding issues, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Stratstone Customer Services
Exceptional customer service
Exceptional customer service
If I could give more stars I would!!
2024年11月7日
Stratstone - Land Rover Wolverhampton からの回答
Hello Amy,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Shocking service
Shocking service, they keep your car for weeks on end with no communication about the repairs!
2024年11月6日
Stratstone - Land Rover Wolverhampton からの回答
Hi Rob,
We understand your frustration with the length of time it took to repair your car and the lack of communication.
We will take your feedback seriously and use it to improve our communication processes.
Stratstone Customer Services
Dealership so disorganised
I made two appointments to drop my car off for repair and both appointments they had to rearrange due to lack of parts and no hire car available while my car was being repaired.
No call was made to me to make me aware of this so time wasted going in to drop car of for repair.
2024年10月4日
Stratstone - Land Rover Wolverhampton からの回答
Hi Durand,
We understand your frustration with the inconvenience caused by the appointment rearrangements and the lack of a hire car.
We strive to provide a seamless experience for our customers and apologise that this was not the case for you.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
My car was dirty on returned dirt on…
My car was dirty on returned dirt on drivers door inside.
2024年11月2日
Stratstone - Land Rover Wolverhampton からの回答
Hi,
We understand your disappointment with the cleanliness of your car upon return.
We strive to provide a clean and comfortable experience for all our customers and are sorry that this was not the case for you.
We will take your feedback into account and work to improve our cleaning procedures.
Stratstone Customer Services
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