We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... もっと見る
企業が回答しました
Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... もっと見る
企業が回答しました
Was greeted in a welcoming and friendly manner by Victoria my service advisor, was informed about expected duration of service and confirmation of the cost. While in the waiting area was also wel... もっと見る
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企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Graiseley Hill, WV2 4HQ, Wolverhampton, England, 英国
- 01902 212 904
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Wolverhampton からの回答
Hi Saheed,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
The staff were great
The staff were great. Very helpful - and went over and above what I came there for.
2024年10月15日
Stratstone - Land Rover Wolverhampton からの回答
Hello Clarence,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Richard,
We are delighted to see such a positive review.
Have a great day!
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Tim,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Sean,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Service team need about of training, sales excellent Service Team need help
Service team need training and support in delivering customer service
2024年8月12日
Stratstone - Land Rover Wolverhampton からの回答
Hi Neil,
We appreciate you taking the time to share your feedback.
We understand your frustration with the service you received.
We take all customer feedback seriously and use it to continuously improve our services.
We are committed to providing our customers with the best possible experience.
Stratstone Customer Services
Communication 11 weeks for a service…
Communication 11 weeks for a service and electircal problems ... and still not finished
2024年9月27日
Stratstone - Land Rover Wolverhampton からの回答
Hi Chris,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Never a chore!
It is always a pleasure to visit the dealership! For whatever reason! The service is always exceptional!
2024年9月25日
Stratstone - Land Rover Wolverhampton からの回答
Hi Elizabeth,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
What a excellent customer service
What a excellent customer service i received at stratstone jaguar i felt like i was royalty the way I was looked after. What a refreshing change these day's to have staff who now What they doing 5***** to all the staff there's.
2024年9月24日
Stratstone - Land Rover Wolverhampton からの回答
Hello Brian,
We're thrilled to hear about your positive experience.
It's wonderful to know our team made you feel valued and well taken care of.
We strive to provide exceptional service to every customer.
Stratstone Customer Services
My car was thoroughly cleaned and the…
My car was thoroughly cleaned and the courtesy car was top note11
2024年9月12日
Stratstone - Land Rover Wolverhampton からの回答
Hi Pam,
We're delighted to hear that you were pleased with the cleaning of your car and the courtesy car.
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Mr Marshall,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
Repair of battery
despite problem with battery, handled well and service excellent and very friendly
2024年9月11日
Stratstone - Land Rover Wolverhampton からの回答
Hi Tony,
We appreciate your kind words about our service.
We're glad you found our team friendly and helpful, even while addressing the battery issue.
Stratstone Customer Services
So much better than another main dealer in West London
My wife and I just have to say we were blown away by the level of service, professionalism and overall experience we had with Statstone Wolverhampton today. Every member of staff we came in to contact with could not have been more helpful or friendly and all are a credit to the business (even the unseen face of the technician who provided us with a video health check deserves praise). We both concluded that we will entrust our vehicle to this dealer on future occasions despite the 25 mile drive and having 2 closer main dealers. We couldn't recommend this dealer more highly. A visit to a garage is never usually an enjoyable experience but today it definitely was. Thank you Stratstone Wolverhampton.
2024年9月12日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Hello Brian,
We are so pleased to hear about your positive experience at JLR Wolverhampton.
It's wonderful to know that our team went above and beyond to make your visit enjoyable.
We strive to provide excellent customer service and are delighted that you found it to be so.
We appreciate your kind words and look forward to welcoming you back in the future.
Stratstone Customer Services
Great hospitality but watch out for the add on's.
Great hospitality and service but watch out for the add on's such as screen wash when virtually full and not necessary and oil charged at £7.50 per litre dearer than you buy on the internet and the same brand with theirs fed from a 205 litre barrel.
2024年9月11日
Stratstone - Land Rover Wolverhampton からの回答
Hi Paul,
We appreciate your feedback and are glad you enjoyed the hospitality and service.
We understand your concern about the add-ons.
We'll take your comments into consideration as we strive to provide the best possible experience for our customers.
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi Linda,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Worst car manufacturer I’ve ever dealt…
Worst car manufacturer I’ve ever dealt with, would never recommend! Bought an e pace 4 years ago and been stuck in a toxic agreement ever since. Had nothing but problems with the vehicle, was even advised to swap my car after 1 visit to the garage. They hardly answer the phones in the centre and the customer service t am do not car about you. They are rude and have been on several occasions to myself and my wife(jade wordley). They tried to blame me for faults with the vehicle and said I would be liable even after mechanics in their own garage said it was faulty parts and faulty electric problems. They’ve offered no compensation or money off repeat business, not that I would! Trying to escalate the complaint has been horrific and no one is interested, no one wants to help. Nothing with your complaint will progress, I’ve had 4 recalls on the car now and I’m trying to sell the car and it’s took 4 days for someone to answer the phone and still not received confirmation of the recalls being done! Rewarded myself by picking and customising a new car on their website and been nothing but a vile, toxic painstaking and stressful nightmare! Very emotionally draining! Moved to Audi, great company!
2024年8月8日
Stratstone - Land Rover Wolverhampton からの回答
Hi Jake,
We understand your frustration and apologise for the negative experience you've had with the JLR branch in Wolverhampton.
We value your feedback and will use it to improve our processes.
We strive to provide our customers with the best possible service and are committed to addressing any concerns.
Stratstone Customer Services
Very bad experience from jaguar and never concider buy another jaguar
Customer service and waiting time
2024年8月30日
Stratstone - Land Rover Wolverhampton からの回答
Hi Ruhul,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Absolutely awful experience dealing…
Absolutely awful experience dealing with Wolverhampton Range Rover, after purchasing a car for nearly £200K from them which i have had nothing but problems with, the after sales service is shocking!!!
To get a warranty appointment the earliest is 5 weeks, but if you want a service appointment they are available next week!!!
The best of it is they just dont care......
2024年8月23日
自発的なレビュー
Stratstone - Land Rover Wolverhampton からの回答
Hi Mathew,
We understand your frustration with the recent experience you've had with our after-sales service.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We value your feedback and will use it to improve our processes.
Stratstone Customer Services
Stratstone - Land Rover Wolverhampton からの回答
Hi John,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
No MOT carried out as booked
No MOT carried out as booked, but not recorded. Instrument display changed to Media to entertain mechanic, and not returned to preferred display
2024年8月15日
Stratstone - Land Rover Wolverhampton からの回答
Hi Edwar,d
Thank you for getting in touch.
We're extremely sorry to see that you had a negative experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@pendragon.uk.com
Kind Regards,
Stratstone Customer Services
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