Stratstone - MINI Doncaster レビュー 

178
•
TrustScore 5段階評価の5

4.9

Wheatley Hall Rd, DN2 4PE Doncaster, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I wanted a Mini Countryman with a specific spec. The Seniot Sales ExecJamal Rafiq assisted me in the decisions I made for the cars manufacture . Jamal helped me with all aspects and was very profe... もっと見る

5つ星のうち5の評価

Absolutely fantastic service from start to finish! We recently got our car from Jake & couldn't have asked for a better experience. He was friendly, helpful, professional & genuinely went abo... もっと見る

5つ星のうち2の評価

Firstly let me say Becky on service desk was amazing she is a credit to you but the mechanics let you down. So I brought my car last week for service and mot including washing my car which didn’t ha... もっと見る

企業が回答しました

5つ星のうち5の評価

Exceptional customer service! I picked up my Motability car a month ago and had few questions about settings and accessories. I went into the garage and Jamal came and sat in the passenger side and... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. ・
  3. オイル交換サービス
  4. 自動車修理・整備店
  5. 自動車製造業者
  6. 車検場
  7. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.9

優良

TrustScore 5段階評価の5

178件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(178)

過去12か月のレビュー数: 4,543件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fabulous Experience

This is my 4th Mini from Stratstone Mini Doncaster and on this upgrade visit our sales specialist was Bethany Scott.

Beth made the whole experience really smooth and straight forward which meant we could sit back and enjoy the process of finding the right car. We found her to be friendly and very knowledgeable so we knew we were in good hands when deciding on what approved used mini to purchase next.

After looking at various options Beth found us a Convertible Cooper S which after a test drive we knew was the one and fitted our requirements perfectly!

I can't recommend this dealership enough for their professionalism and friendliness and this review extends to all their staff. during the upgrade process I also dealt with Josh who secured us a great viable finance deal and Courtney who did my handover.

Thank you to everybody at Mini Doncaster, but especially Beth who found us just what we wanted :-)

2022年5月3日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello Victoria,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Doncaster.

We hope you'll consider us again in the future with your automotive needs!
Customer Services

5つ星のうち5の評価

I initially wanted anew car but due to…

I initially wanted anew car but due to restrictions out of minis control I had to go for second hand
Service from beginning to end could not have been better. No pushy sales patter
All questions answered
And a great car

2022年5月3日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Julie,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

5つ星のうち5の評価

Great experience!

Was met by Bethany to pick up our new Mini. Everything was done so efficiently, even switching our private number plate. Great experience.

2022年5月3日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Gari,

Thank you for the positive review!

I will be sure to share it with the team here at the MINI branch in Doncaster.

Take care!
Customer Services

5つ星のうち5の評価

FANTASTIC SERVICE FROM EMMA AT MINI DONCASTER

It’s been a pleasure to get my new Mini Cooper S from MINI DONCASTER, the approved used purchase process was super a quick and easy, starting with an afternoon looking at potential options with Josh and then Emma was fantastic at getting the car brought over to the Doncaster showroom so I could test drive!

All the approved used come with 12 months warranty and 12 months MOT which is a great bonus

Process was fast and efficient and all staff were very friendly and helpful! Emma got the car out to me the day after purchase which was so exciting to be able to pick it up so soon and even managed to surprise me with a little bulldog buddy for my new car!

10/10 service!

Will hopefully be back in a few years for another upgrade! #minilife #greatservice #approvedused

2022年5月1日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Hannah,

Thank you for leaving us a 5-star review and for sharing your experience!

I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

Thanks so much again for the review.

We look forward to seeing you again soon!
Customer Services

5つ星のうち5の評価

All the staff at Stratstone Mini…

All the staff at Stratstone Mini Doncaster have been amazing. From the day we walked through the showroom door to leaving with an Electric Mini Shawdow Edition and everything in-between. So supportive and 1st class communication during the very short wait from order to delivery. Brilliant dealership. Special thanks to Emma Wilson who stayed back after closing to complete the handover. Thanks everyone

2022年5月1日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Antony,

Thank you for reviewing your experience at our MINI branch in Doncaster.

It sounds like Emma has done a fantastic job helping you

I'll be sure to pass your kind review on to Emma, she'll appreciate this a lot.

Thanks again!
Customer Services

5つ星のうち5の評価

1st Electric Car

Thought I would dip my toe into the world of electric cars so ordered electric mini end of January, delivered end of April, 3 month wait wasn’t bad considering how long some cars are taking to be delivered currently. The Stratstone dealership in Doncaster kept me updated all the way. Fab car, really nippy, and stylish, the interior is outstanding, I’ve had a lot more expensive cars over the years, but the interior of the mini is by far the best. The car is cheap to insure, no road tax, and a tenner a week to charge .

2022年4月30日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Shelley,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

5つ星のうち5の評価

Excellent service could not have asked…

Excellent service could not have asked for better, Beth looked after us every step of the way.

2022年4月27日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Mrs Clark,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Customer Services

5つ星のうち5の評価

3rd mini bought from this showroom

3rd mini bought from this showroom. All staff were helpful, welcoming and conscientious. Bethany was especially helpful, nothing was too much trouble.

2022年4月26日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Jane,

At the MINI branch in Doncaster we sincerely value your review.

Thanks for such a positive rating!

Take care,
Customer Services

5つ星のうち5の評価

This is my 3rd mini from Stratstone…

This is my 3rd mini from Stratstone Doncaster - big thank you to Josh & Emma for another smooth purchase

2022年4月22日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Cheryl,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

5つ星のうち5の評価

Emma Wilson was absolutely brilliant…

Emma Wilson was absolutely brilliant throughout. Great experience from start to finish. Excellent customer support and extremely knowledgeable.

2022年4月19日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Mrs Fletcher,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

5つ星のうち5の評価

Excellent service throughout

From start to finish the experience has been pleasurable. Bethany Scott at the Doncaster showroom has been so helpful throughout and kept me fully up to date throughout. On new car day she made the whole experience very special and made sure I full understood the car and functions throughout. Honestly don’t think I’ll have another make of car now or go to another showroom !! Thank you Bethany :-)

2022年4月17日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Catherine,

Thank you so much for reviewing your recent experience with the MINI branch in Doncaster.

It’s great to hear you’ve had a positive experience.

Take care,
Customer Services

5つ星のうち4の評価

As always very helpful and…

As always very helpful and accommodating made better by Staci, James also sorted a problem for me to a satisfactory end thanks.

2022年4月15日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Alan,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the MIN branch in Doncaster.

We hope you'll consider us again in the future with your automotive needs!
Customer Services

5つ星のうち5の評価

Emma was exceptional

Emma was exceptional - would deal with her anytime - as someone who detests car shopping the experience was easy - professional and the communication was great. Recommend anytime

2022年4月14日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Tanya,

Thank you for giving the MINI branch in Doncaster such a great review!

It really means a lot to us.

Thanks again!
Customer Services

5つ星のうち5の評価

It’s an A star from me !

Well what can I say , fantastic customer service to say the least . Bethany Scott guided my wife and i through the purchase of a new mini with amazing ease and made us feel like we were the only customer she has ever had with such a high level of service. We have purchased quite a few minis and we will only ever purchase from stratstone Doncaster . A special mention to Laura straw the dealer lead who managed to secure a wonderful deal for us both . Don’t believe me , then get in contact with the team now …

2022年4月13日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Brian,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

5つ星のうち5の評価

Bethany and Josh were both…

Bethany and Josh were both fantastically helpful. We arranged the sale over the phone with Bethany who addressed all of our concerns and was very positive. She also took care to follow up our enquiry both before and after delivery. Our face-to-face contact at the point of sale was with Josh who has a very customer friendly approach. We came away with the feeling that our customer satisfaction really did matter to him and we both felt very positive and enjoyed the viewing experiance. In fact, a few days later the the contractor from the delivery company made the unprompted comment "what a nice chap that Josh is, I haven't met him before"

2022年4月10日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello Lynn,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

5つ星のうち5の評価

Excellent customer service from Emma…

Excellent customer service from Emma and stacy

2022年4月8日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Rudy,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Customer Services

5つ星のうち1の評価

Disgraceful service from stratstone

Disgraceful service from stratstone. Once they have your money they wash their hands of you.
I’ve basically been sold a car missing spec I asked for! Only to be told I never asked and only after taking car mentioned it! I mentioned it before I drive away and was told to come see the service department 5 days later who will fix
Sadly spec not their snd they won’t take car back but will buy bank at £2750 less after 2 weeks.
Avoid at all cost

2022年4月4日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Customer Services

5つ星のうち5の評価

Above & Beyond

Staff go above and beyond to help. Big thanks to Courtney for being so helpful !

2022年4月1日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Gina,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

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