Stratstone - MINI Doncaster レビュー 

173
TrustScore 5段階評価の5

4.9

Wheatley Hall Rd, DN2 4PE Doncaster, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

once again we have purchased a mini from the amazing team at stratstone mini doncaster. laura Straw and her amazing team have looked after my wife and i for the last 15 years. we live over 3 hours... もっと見る

5つ星のうち5の評価

Exceptional customer service! I picked up my Motability car a month ago and had few questions about settings and accessories. I went into the garage and Jamal came and sat in the passenger side and... もっと見る

企業が回答しました

5つ星のうち5の評価

Although I didn’t purchase a car from mini Doncaster in the end, the service provided from Jake was second to none. He went above and beyond to try and source the right vehicle and deal for me. He kep... もっと見る

企業が回答しました

5つ星のうち2の評価

Firstly let me say Becky on service desk was amazing she is a credit to you but the mechanics let you down. So I brought my car last week for service and mot including washing my car which didn’t ha... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. 自動車製造業者
  4. 自動車修理・整備店
  5. オイル交換サービス
  6. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.9

優良

TrustScore 5段階評価の5

173件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(173)

過去12か月のレビュー数: 4,382

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic service

Fantastic service , friendly helpful staff .

2022年3月10日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Mrs Finney,

We really appreciate this positive review!

Thanks so much!
Customer Services

5つ星のうち5の評価

Much better than they used to be very…

Much better than they used to be very poor used car salesman in the past. Service staff have been in a different league.

2022年3月8日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi David,

At the MINI branch in Doncaster we sincerely value your review.

Thanks for such a positive rating!

Take care,
Customer Services

5つ星のうち5の評価

Friendly and welcoming staff

Friendly and welcoming staff, keeping you informed about your order

2022年3月8日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Customer Services

5つ星のうち5の評価

Service has been second to none right…

Service has been second to none right from the very beginning. I viewed and purchased my mini during lockdown and everyone involved was amazing. Nothing was too much trouble. All staff are totally professional and a pleasure to deal with. My lovely mini has just been back for its annual service and mot and again the treatment I received from everyone was excellent. I will definitely recommend Mini Stratstone and it will certainly be the first place I go to when I change my mini for a new one

2022年3月2日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Sue,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.

Have a nice day!
Customer Services

5つ星のうち5の評価

Service and MOT

Took my cherished Mini for a service and MOT to Stratstone Mini, Doncaster They are Well organised with good communication throughout, the work was completed as agreed and on time, the staff were very helpful.

2022年2月26日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello Amanda,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

5つ星のうち5の評価

Definitely recommend

I bought a mini just recently and it was a really good experience with great service and friendly smiling staff. Emma was really helpful in helping me choose what I wanted...I would definitely recommend

2022年2月24日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Jane,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

5つ星のうち3の評価

Make sure you get agreed terms of deal…

Make sure you get agreed terms of deal in writing before leaving the showroom to avoid any confusion - might be commonsense but avoids angst later

2022年2月24日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Ian,

Thanks for your review.

All of our terms and conditions are agreed with our customers and for them to see before any deals are signed as full paperwork is always available.

Customer Services

5つ星のうち5の評価

This is the second Mini I have bought…

This is the second Mini I have bought from Stratsone Doncaster. I dealt with Bethany both times and received fantastic service. Bethany kept me up to date with lead times on the order and delivery, especially with the delays due to Covid.

Every time I have dealt with anyone at Stratsone Mini the staff have been extremely helpful. I wouldn't hesitate in recomending them, especially Bethany.

2022年2月23日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Martin,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.

Have a nice day!
Customer Services

5つ星のうち1の評価

Car dealer ‘add ons’ to quoted price

Daughters mini in for service prior to sale … booked on line and selected service option on basis of car, age and mileage ….On booking in at the showroom …. was advised extra c. £80 required for brake fluid …. Reluctantly agreed as the car must be safe for new owner…Then after a long delay …. Further ‘add on’ (£44) requested for ‘diagnostic test’… declined this but was then advised they would leave ‘service due’ light active (making the car unsaleable at its true value) !!!!!!!

Under duress agreed to pay this ….

Beware of Stratstone add ons to quoted prices

(Won’t be buying my daughters new car from Mini !!! )

2022年2月21日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Jon,

Thank you for leaving this review.

After further investigation, I have liaised with the MINI branch in Doncaster.

After the technician had read the key, it showed the vehicle was also due a break fluid service and a vehicle check service.

The service advisor informed yourself of this and also informed you that they wouldn't be able to take the service light before these two further items had been completed.

I can assure you that the team would not have been trying to add anything further on, they would of just been informing you of what was needed on the vehicle.

We appreciate all feedback and we will ensure to take your feedback on board.
Customer Services

5つ星のうち5の評価

exceptional service.

I went into mini Doncaster today I was looking to see what they could offer me for when I want to change my car. As I walked in I was greeted by some one on the front. It made me feel very welcome. I was later approached by a lovely young girl called Bethany. She told me all the options I could go for with different scenarios. I was made to feel very special the atmosphere was very friendly. The service I was given was exceptional. I will definitely be coming in to see you again when I’m ready for renewing my car. Thank you.

2022年2月19日
自発的なレビュー
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Ann,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Doncaster.

Have a nice day!
Customer Services

5つ星のうち5の評価

Pleasant and seamless

The whole experience was pleasant and seamless. Emma the sales assistant was friendly, helpful and made everything so easy.
Really enjoyed buying a car from Mini and Emma.

2022年2月17日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Stuart,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

5つ星のうち5の評価

Came in looking for a mini

Came in looking for a mini. Was unsure what to get, but with the help on one of the team drove away in an amazing looking car

2022年2月11日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Evans Halshaw Customer Services

5つ星のうち5の評価

Very happy with the support provided by…

Very happy with the support provided by Emma Wilson. This was a long distance purchase and I needed more reassurances from her than I would have needed had I been local to the garage. Just awaiting one final piece of paperwork

2022年1月24日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Philip,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Customer Services

5つ星のうち5の評価

Fantastic service from Emma Wilson

Fantastic service from Emma Wilson at Stratstone mini . Emma helped me find and buy my new car. Her friendly, knowledgable manner and dedication to finding me exactly what I wanted made the whole experience a pleasure .

2022年1月21日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Clare,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

5つ星のうち5の評価

Great service from start to finish

Great service from start to finish, and love my new mini so much.

2022年1月18日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hello Carol,

Thank you for taking the time to review us.

You have really made our day!
Customer Services

5つ星のうち5の評価

Our mini experience was totally the…

Our mini experience was totally the best Conner went threw everything with us. I just love our countryman, im blown away by the stuff it can do light changing is the best. The car itself is very spacious, when you think of mini its not what you expect but we love it. The guys at doncaster are just great

2022年1月11日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Julie,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Customer Services

5つ星のうち5の評価

Staff very friendly and helpful

Staff very friendly and helpful. Also very quick and efficient

2022年1月8日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Karen,

Thank you for taking the time to review us.

You have really made our day!
Customer Services

5つ星のうち5の評価

I don’t need to be offensive

I don’t need to be offensive. Doncaster mini always do an excellent job.

2022年1月8日
Stratstone - MINI Doncaster ロゴ

Stratstone - MINI Doncaster からの回答

Hi Gillian,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Customer Services

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