Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Efficient friendly service with coffee and biscuits/muffins provided. Ready on time and car cleaned.
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... もっと見る
企業が回答しました
Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Auto Way, Ipswich Road, CO49HA, Colchester, 英国
- 01206 598 209
4.5
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very slow to book in for servicing
Very slow to book in for servicing, having to book several months in advance.
2025年8月13日
Stratstone - Porsche Centre Colchester からの回答
Hi,
We appreciate your feedback and apologise for the long wait times you experienced when booking your service.
We'll review our scheduling process.
Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hi Robert,
Thanks for the great rating!
We are always happy to help.
Customer Services
Could be better
Service Advisor was exceptionally porfoessional, polite and knowledgeable.
Reception and show room personnel were pleasant to deal with.
Service it self far from opc standards with lot of delays
2025年7月24日
Stratstone - Porsche Centre Colchester からの回答
Hi,
We appreciate your positive comments regarding our advisor and personnel.
We regret delays impacted your service experience and will address this to improve our standards.
Thank you,
Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hi Maxine,
We are happy to hear that you received good service from our friendly staff.
Customer Services
Very friendly and helpful service
Very friendly and helpful service - the car service was completed before I expected it to eb which was very helpful
2025年7月8日
Stratstone - Porsche Centre Colchester からの回答
Hi Roger,
We're so glad to hear you found our service friendly and helpful.
We appreciate your feedback that the car service was completed ahead of schedule.
Customer Services
I was disappointed that my car didn’t…
I was disappointed that my car didn’t receive the standard complimentary wash that’s usually included with the service. I had booked well in advance, and the car was dropped off early and finished by 2 PM, so there was plenty of time for it to be done. As this was my first experience using Porsche’s service, it was a letdown and not the level of service I expected.
2025年8月6日
Stratstone - Porsche Centre Colchester からの回答
Hello Lorna,
We regret that the complimentary car wash was missed during your first service visit.
We appreciate you bringing this to our attention, especially as the car was ready in good time.
We'll review our processes to ensure a consistent experience for every client.
Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hello Ben,
Thank you for the five stars.
Customer Services
Hospital and friendly
2025年7月24日
Stratstone - Porsche Centre Colchester からの回答
Hi Kim,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Mikayla was polite
Mikayla was polite, respectful, courteous and very efficient. All the other team members were friendly and made a special fuss over my 3 year old son. Special mention also to Jack for making my little boy fall even more in love with the Porsche brand.
2025年7月28日
Stratstone - Porsche Centre Colchester からの回答
Hi Bernard,
We're happy to hear that you had a wonderful experience!
We appreciate your kind words regarding Mikayla and Jack's efficiency and friendliness.
It's great to know your son enjoyed his time with us and developed an even greater appreciation for the brand.
Customer Services
The team were so helpful over warranty…
The team were so helpful over warranty renewal. My experience with Colchester was totally different to my previous experience with Leicester. Colchester Stratstone now my main dealer!
2025年7月21日
Stratstone - Porsche Centre Colchester からの回答
Hi Mark,
We're happy to hear that our team provided helpful warranty renewal assistance.
We appreciate your feedback and are so glad your experience with us was positive.
Thank you!
Customer Services
Slow Service, but excellent staff
A rather disappointing 7 week lead time to carry out much needed warranty repairs to my 911 was frustrating to say the least, however the saving grace was the very professional assistance of Mikayla in the service department - who was very helpful, responsive and did everything she possibly could to assist me.
2025年7月1日
Stratstone - Porsche Centre Colchester からの回答
Hello Mr Hardman,
We regret the extended wait for your warranty repairs.
We appreciate your positive feedback regarding the helpful and responsive assistance you received from Mikayla in the service department.
Thank you for taking the time to share your experience with us.
Customer Services
No record of booking, no followup
No record of booking, expensive work carried out that did not resolve the issue, and after reporting this, there has been no follow up. Just assumed I was not interested.
2025年6月30日
Stratstone - Porsche Centre Colchester からの回答
Hi Lee,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Great Servive
The staff were took a long time with me sorting out my connect problem and setting up my car
2025年7月2日
Stratstone - Porsche Centre Colchester からの回答
Hi,
We appreciate your positive feedback and are so glad we could assist you with your connection problem and car setup, even if it took a while.
Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hi Mark,
We appreciate your feedback and are so glad to hear that our reception and service teams made you feel welcome and well-cared for.
Customer Services
Service team were very professional.
Service team were very professional as were the collection anddelivery drivers. Service work was completed ahead of promised date.
2025年6月16日
Stratstone - Porsche Centre Colchester からの回答
Hi Raymond,
We're happy to hear that the service team and drivers were professional, and that the work was completed promptly.
We appreciate your feedback.
Customer Services
as before
as before. Heather Morris was pleasant, efficient and punctual. What more can one expect?
2025年6月26日
Stratstone - Porsche Centre Colchester からの回答
Hi Gert,
We appreciate your positive feedback!
We're happy to hear that you found Heather to be pleasant, efficient, and punctual.
Customer Services
Avoid plenty of other dealers where…
Avoid plenty of other dealers where your money can be spent who care for the customers and know how to work on your cars unlike this dealership very poor service
2025年6月6日
自発的なレビュー
Stratstone - Porsche Centre Colchester からの回答
Hi Mark,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Took 6 weeks to repair and didn’t even…
Took 6 weeks to repair and didn’t even charge the car so could barely get home
2025年6月17日
Stratstone - Porsche Centre Colchester からの回答
Hi Ryan,
We regret your repair took so long, and the car wasn't charged.
We'll look into how we can improve our service.
Thanks for your feedback.
Customer Services
Excellent service
2025年6月12日
Stratstone - Porsche Centre Colchester からの回答
Hi Austin,
Thank you for the five stars.
Customer Services
Really felt looked after.
2025年6月9日
Stratstone - Porsche Centre Colchester からの回答
Hi John,
We are so happy we made you feel cared for.
Thank you for your feedback.
Customer Services
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