I've been very disappointed with the after-sales service at Porsche Centre Nottingham. My car was misdiagnosed as having a fault with the trims. I told them this wasn't the cause and asked th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience all round. From Morgan handling the booking and keeping me updated during the visit along with arranging a space for me to work, to the hosting team for keeping the drinks topped up a... もっと見る
A great experience with OPC Nottingham - service team kept us fully informed and worked their way through a very tricky and awkward repair.
Having called Porsche Nottingham I was greeted by a very enthusiastic and polite young man who's product knowledge was second to none, nothing was to much trouble and a video and pictures came throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Electric Avenue, NG2 1RS, Nottingham, 英国
- 0115 934 0062
4.3
優良
287件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication is poor
Communication is poor, pricing inconsistent, very disappointing. If only an appropriate person would take a call. We buy a porsche because we seek high quality, this needs to be reflected in the service we receive from the dealership.
2026年6月26日
Stratstone - Porsche Centre Nottingham からの回答
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable, as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Laurence,
Thanks for sharing your feedback on your experience with Porsche Centre Nottingham. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Porsche Centre Nottingham Customer Services
Very helpful
Very helpful, efficient and friendly service from Jenny in the service department.
2026年7月1日
Stratstone - Porsche Centre Nottingham からの回答
Hello Jonathan,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello Anib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Excellent professionalism, support & friendliness
The level of professionalism, support & overall friendliness could not have been any better than that afforded to me over the last couple of days. Jenny, Service, Bob, Technician & Andrea, Reception, deserve a special thank you, but praise should also be passed onto their colleagues that supported them in carrying out their duties, the names of which I failed to gather .
2026年6月26日
Stratstone - Porsche Centre Nottingham からの回答
Hi Smith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jenny, Bob, and Andrea at Dealership
Have a lovely day!
Stratstone Brand Customer Services
It could have been a bit of a chore to…
It could have been a bit of a chore to sit in a garage waiting room for 3 hours on a sunny Friday afternoon. But it was actually a delight. The sit conditioning was fabulous and cold drinks much appreciated!
2026年6月26日
Stratstone - Porsche Centre Nottingham からの回答
Hello Jac,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Always a pleasure
Always a pleasure going to Porsche Center Nottingham. A big thank you to all the team 🥂
2026年6月25日
Stratstone - Porsche Centre Nottingham からの回答
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello, Charles,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
FAULTY PANORAMIC ROOF
I wanted to update my previous review regarding my panoramic roof, which unexpectedly shattered.
The day after I left my review, I finally received a phone call from someone who introduced himself as after sales manager Nei……. This was only after I had spent a long time chasing Porsche for a response.
The outcome of that call was unbelievable. I was told that because they carried out the work last year, they accept no responsibility whatsoever—even though this was clearly an underlying issue with the car and, in my opinion, Porsche should have repaired it free of charge.
To make matters worse, after sales manager Nei…. told me over the phone that I would have to pay £1,935, and Porsche would “pay half so we’re both happy.” When I asked him to put that offer in writing, he immediately went silent.
Since then, I’ve repeatedly called the dealership, only to be told, “He’s not at his desk, he’ll call you back.” Unsurprisingly, that call has never come.
All I’m asking for is a simple email or letter confirming exactly what I was told over the phone. If you’re happy to ask a customer to pay nearly £2,000 for something relating to work your dealership carried out last year, why won’t you put it in writing?
The complete lack of accountability, communication, and professionalism has been shocking. Being ignored, passed around, and ghosted by a premium dealership is unacceptable.
I expected far better customer service from Porsche. Instead, I’ve experienced excuses, broken promises, and a complete refusal to stand behind the work carried out. This has been one of the worst dealership experiences I’ve ever had, and I certainly wouldn’t recommend this dealership to anyone.
This is not the end of this matter. I will continue to pursue it until Porsche takes responsibility and resolves it properly.
If Porsche continues to ignore me and refuses to deal with this fairly, I will have no option but to take legal action. As a customer, I shouldn’t have to fight this hard just to get an honest answer and a written response confirming what I was told over the phone.
I’m extremely disappointed that a premium brand has treated a loyal customer this way. I will continue to share my experience and take this as far as necessary until this issue is resolved.
2026年6月26日
自発的なレビュー
Stratstone - Porsche Centre Nottingham からの回答
Hi Sheeth,
Thank you for taking the time to share this detailed feedback.
We appreciate how frustrating this must have been, particularly after the effort you’ve made to chase for a response. The level of communication you’ve described, including the difficulty in obtaining a clear written confirmation and the lack of follow-up, is not the standard of customer care we aim to provide.
We can confirm that we understand you have been in contact directly with Porsche Customer Services via email, who are currently reviewing the situation with you. They are best placed to ensure that your concerns are fully investigated and that you receive a fair and comprehensive response. Please be assured that your case is being handled through the appropriate channels.
In the meantime, your feedback regarding the handling of your interactions with the dealership, including the communication gaps and delays, has been shared internally to ensure it is reviewed and addressed.
We truly regret the disappointment this situation has caused and appreciate you bringing it to our attention.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin and Michael at Dealership
Have a lovely day!
Porsche Centre Nottingham Customer Services
Excellent customer service Jenny was…
Excellent customer service Jenny was extremely helpful and professional.
2026年6月5日
自発的なレビュー
Stratstone - Porsche Centre Nottingham からの回答
Hello Jan,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Impeccable service
Came into your branch last week to look for a new car , spoke to a nice young lady called Jenny , her knowledge and customer service was impeccable, she’s a credit to your team
2026年6月10日
自発的なレビュー
Stratstone - Porsche Centre Nottingham からの回答
Hello Joanne,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Drop of a hat 'extra' assistance Viz…
Drop of a hat 'extra' assistance Viz with car's computer system etc
2026年6月8日
Stratstone - Porsche Centre Nottingham からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Nottingham Customer Services
Always great service!
2026年6月9日
Stratstone - Porsche Centre Nottingham からの回答
Hello,Steven
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Speed of service and being looked after…
Speed of service and being looked after from start to finish
2026年6月10日
Stratstone - Porsche Centre Nottingham からの回答
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello Lee,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The service was excellent
The service was excellent, collection and delivery and great communication, it was a pleasure
2026年6月8日
Stratstone - Porsche Centre Nottingham からの回答
Hello Brian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Great staff
The greeting on arrival was pleasant and the offer of coffee very much appreciated. Michaela met me on time and was extremely helpful. It was a shame that the computer system let her down in trying to extend Porsche Assist on my vehicle.
2026年6月8日
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Porsche Centre Nottingham Customer Services
From start to finish and care and…
From start to finish and care and attention not seen for a long time so big thank you
2026年6月9日
Stratstone - Porsche Centre Nottingham からの回答
Hello Garry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello Jacki,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
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