I've been very disappointed with the after-sales service at Porsche Centre Nottingham. My car was misdiagnosed as having a fault with the trims. I told them this wasn't the cause and asked th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience all round. From Morgan handling the booking and keeping me updated during the visit along with arranging a space for me to work, to the hosting team for keeping the drinks topped up a... もっと見る
A great experience with OPC Nottingham - service team kept us fully informed and worked their way through a very tricky and awkward repair.
Having called Porsche Nottingham I was greeted by a very enthusiastic and polite young man who's product knowledge was second to none, nothing was to much trouble and a video and pictures came throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Electric Avenue, NG2 1RS, Nottingham, 英国
- 0115 934 0062
4.3
優良
287件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great reception staff
Great reception staff, coffee and croissants were a super touch and Jenny in service was very efficient and helpful.
2025年11月18日
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the Dealership
Have a lovely day!
Stratstone Brand Customer Services
Poor customer service and service work…
Poor customer service and service work not carried out fully
2025年11月15日
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com OR stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
In a nutshell. Ripoff,Cash grab and disappointing. Aloof attitude
Very expensive first two year service of £1050. No loaner car provided. Tried to charge me £300 to run diagnostics on my car to check door handles even when the car is still under warranty.
In a nutshell. Ripoff,Cash grab and disappointing. Aloof attitude
2025年11月12日
Stratstone - Porsche Centre Nottingham からの回答
Hello Neil.
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Good customer service with excellent…
Good customer service with excellent communication throughout.
2025年11月9日
Stratstone - Porsche Centre Nottingham からの回答
Hello Mark,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
The team were efficient and friendly
The team were efficient and friendly, always keeping me informed of progress. Jenny and Guy were especially friendly and helpful.
2025年11月10日
Stratstone - Porsche Centre Nottingham からの回答
Hello David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
One word, don’t!
One word: don’t! It’s all fine until you need after-sales support — I’ve got a faulty car that nobody can seem to fix. Seven attempts later and I’ve been without a vehicle or courtesy car for nearly five months. No urgency from them at all.
I’ve covered just 3,500 miles in 12 months of ownership, yet I’ve been without the car for about as long as I’ve owned it. They’ve failed to move me into another vehicle due to a complete lack of collaboration across the Stratstone group. To top it off, the car was sold without a proper 111-point check.
I can’t really knock the sales team — they did a cracking job. But the after-sales experience and the way it’s been handled since has been an absolute disaster. It’s tested my 15+ years of loyalty to the brand to the point that I genuinely don’t think I’ll ever buy another Porsche.
In fact, I’d highly recommend swerving all seven Stratstone Porsche dealers in the UK.
And please don’t respond to this review asking me to email you — I’ve already contacted you at the highest level upward of 150 times in the last 9-10 months. You won’t even need to mention my name for your team to know exactly who I am. If you genuinely want to discuss it, you can contact me.
2025年11月6日
自発的なレビュー
Stratstone - Porsche Centre Nottingham からの回答
Hi Mark,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Nottingham Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the Dealership
Have a lovely day!
Stratstone Brand Customer Services
Taycan Recall
To Porsche Centre Nottingham
Thank you for dealing with the latest recall of my Taycan 4S CT Reg. No. A5 YCR. Not quite sure what works were carried out to the battery, but the passenger heater appears to be working ok.
I would also like to thank Andy for collecting and returning my car which was appreciated; he is a great guy.
As you have asked for my comments, a couple of responses, herewith.
I acknowledge you may have disconnected my battery, but this has meant various setting were lost. 1) whilst I can open the rear door with my fob, the button below the hatchback no longer works. 2) now no data is shown in the route overview of the RHS dash display 3) Lost all my radio favourites.
I can reset radio favourites, but can you assist with the other items, please ?
Finally, prior to collection, I received an email from Kurt Litchfield offering a valuation of the car. I responded positively and also mentioned this to Andy to pass on, but have yet to receive a call from your Specialist Car Buyer.
Rgds Ian Robertson
2025年8月21日
Stratstone - Porsche Centre Nottingham からの回答
Hi Ian,
Thank you for your feedback regarding the recall service on your Taycan.
We're sorry settings were lost after the battery disconnection, however we're glad to hear the passenger heater is working well and that you appreciated the collection and return of your car.
I can confirm that we have also received your email and we have asked that you are contacted in relation to your outstanding issues.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Ivan,
We're happy to hear that you had a professional experience with us.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Rahaul,
We're happy to hear that you felt welcomed and valued our advice.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Craig,
We appreciate you taking the time to leave us this great review; we are happy to hear about your positive experience with our team.
Customer Services
Poor communication
Poor communication - not all the requested work was carried out on my vehicle.
2025年10月10日
Stratstone - Porsche Centre Nottingham からの回答
Hi Nick,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Porsche Panamera Hybrid Charging Issues
A Prestige car company like Porsche should have answers for all their customers issues considering the cost of their products
2025年8月10日
Stratstone - Porsche Centre Nottingham からの回答
Hi Christopher,
We appreciate your feedback and regret that your experience did not meet expectations.
We'll address your concerns to improve our customer support.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent service from wonderful people
2025年9月29日
Stratstone - Porsche Centre Nottingham からの回答
Hi Richard,
We appreciate you taking the time to leave us this great review, and we are happy to hear about your positive experience with our team.
Customer Services
Great service from all the staff at…
Great service from all the staff at Porsche Nottingham. They were so helpful when my car broke down
2025年2月10日
Stratstone - Porsche Centre Nottingham からの回答
Hi Tracy,
We're happy to hear that the staff at Porsche Centre Nottingham were so helpful when your car broke down.
Thank you for sharing your positive experience.
Customer Services
Kept informed and completed in good time
2025年9月30日
Stratstone - Porsche Centre Nottingham からの回答
Hi Nick,
We sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
Excellent service
Always made to feel welcome and well looked after whilst waiting for the service
2025年9月29日
Stratstone - Porsche Centre Nottingham からの回答
Hi Mr Smith,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
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