They returned the vehicle on limp mode with engine lights on then refused to rectify following a routine recall. Then tried to charge me thousands to rectify loads of issues the vehicle allegedly had.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack... もっと見る
企業が回答しました
While the service to the vehicle was as good as you would expect from a Porsche dealership, what raised it a step higher was the excellent, professional and friendly attitude I encountered with each... もっと見る
企業が回答しました
Fantastic recent experience with Porsche Centre Nottingham Service. Car was booked in for software upgrades. Great service from the team - Michaela and Kinna. Car was quickly returned to me and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Electric Avenue, NG2 1RS, Nottingham, 英国
- 0115 934 0062
4.3
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exceeding the normal expectations.......
While the service to the vehicle was as good as you would expect from a Porsche dealership, what raised it a step higher was the excellent, professional and friendly attitude I encountered with each person I spoke to.
Special thanks go to Michaela, who, along with her colleagues at the front desk, kept me comfortable and updated throughout my wait.
If only all companies were as easy to deal with!
2025年6月20日
Stratstone - Porsche Centre Nottingham からの回答
Hello Cautheen,
We're happy to hear that you had such a positive experience with Michael and the service team.
We appreciate your kind words regarding the professional and friendly service you encountered. It's great to know you were kept comfortable and updated.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Mitchell,
We appreciate you taking the time to share your positive experience with our service department; we are so glad to hear it!
Customer Services
Great Team at Nottingham Porsche
Great team at Nottingham Porsche. Reception lovely, service team a little slow as they are super busy but always accomodate requests and have the information you need.
2025年6月4日
Stratstone - Porsche Centre Nottingham からの回答
Hi Jason,
We're happy to hear that you had a positive experience with our team!
We appreciate your feedback regarding the service team and are glad we could accommodate your requests and provide helpful information.
Customer Services
friendly service
Friendly Service, kept informed throughout the day, informed video of car, thanks
2025年6月3日
Stratstone - Porsche Centre Nottingham からの回答
Hi Andrew,
We appreciate you mentioning our friendly service and the video.
We are happy you were informed during the day.
Customer Services
Excellent service
Excellent service, greeted with a smile offered Drinks and refreshments, everything was explained in detail, with extreme professionalism, special thanks to Michaela for the level of care and knowledge
2025年6月2日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
We appreciate you taking the time to leave us this wonderful feedback.
We're happy to hear that you received excellent service and that everything was explained professionally by Michaela.
Customer Services
Great Customer Service
Really helpful customer service from Michela. Very handy pick up / drop off service
2025年5月28日
Stratstone - Porsche Centre Nottingham からの回答
Hi Daniel,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards,
Customer Services
Satisfied Customer.
The Reception and Advisor Staff are very hands on and want to make your visit with your vehicle the best experience it can be.
Top marks from me.
G.Startin
2025年5月23日
Stratstone - Porsche Centre Nottingham からの回答
Hi Mr Startin,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Porsche Centre Nottingham.
Have a nice day!
Customer Services
Lack of response from sales…
Lack of response from sales representative worn out race tech steering wheel and missing fire extinguisher
2025年4月10日
Stratstone - Porsche Centre Nottingham からの回答
Hi Duncan,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com.
Kind Regards,
Customer Services
Poor Service
When i booked the service for my car i was told it was a major service and was given a quote for that. When i collected the car i was told it had had a minor service with extra items but the price i paid was the same as originally quoted. I queried this with the person dealing with me but she said the person who i booked the service with must have got it wrong? I also wasn't given a copy of my MOT certificate. This has since been sent out to me.
2025年5月19日
Stratstone - Porsche Centre Nottingham からの回答
Hello,
Thank you for your email.
We appreciate your feedback and we are very sorry for the miscommunication regarding the service. We will ensure that the details of your experience is shared with the management team.
Thank youm
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Richard,
We're glad you enjoyed your experience with the Nottingham Team.
Thank you for your feedback.
Customer Services
Service experience
The experience was exactly what i would expect with great communication from the service staff and a very quick process of giving and receiving the car.
The staff i interacted with were all very helpful and friendly.
2025年5月14日
Stratstone - Porsche Centre Nottingham からの回答
Hi Mark,
We are delighted to hear that you had a positive experience and were impressed with the service you received.
We appreciate your feedback and are glad you found the process quick and efficient.
Customer Services
Thank you team Porsche Nottingham our 911 is in safe hands
Thank you team Porsche Nottingham for enhancing the whole Porsche experience. Special thanks to Jenny in service for her coordination and communication, Andrea front of house where nothing is too much trouble and Tom Hale in sales for his Porsche knowledge and general enthusiasm (I was only visiting for an MOT!) Next is the major service in a couple of weeks, Michaela in service has already found a very convenient 2 day slot and is organising a Porsche loan car for the period - always a highlight in itself.
Thanks again, our 911 is in safe hands.
Kevin - Sheffield.
2025年4月29日
自発的なレビュー
Stratstone - Porsche Centre Nottingham からの回答
Hi Kevin,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found the Porsche experience to be enhanced by our team in Nottingham.
We are thrilled that you were impressed by the service you received from Jenny, Andrea, and Tom. We are also pleased to hear that Michaela has already found a convenient time for your major service and is organizing a Porsche loan car for you.
Customer Services
Train your personnel to adhere to…
Train your personnel to adhere to certain high standards for all customers irrespective to status colour creed nationality etc
Other issues:
Poor Communication and response.
Keeping Car without checking with me first for 4 unexpected days.
Poor follow up on request.
Only happened on this last ocassion all prior visits were handled professionally hence personnel requires training to be professional irrespective.
2025年5月2日
Stratstone - Porsche Centre Nottingham からの回答
Hi Azad,
We appreciate you bringing this to our attention.
We strive to provide excellent service to all our customers and are committed to ensuring that our personnel treat everyone with respect and dignity.
We will take your feedback seriously and use it to improve our training programs and ensure that our staff adheres to the highest standards of customer service.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Bob,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
great service
service was amazing kinna was so helpful, best service experience i have ever recieved
2025年4月30日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
Thank you for your kind words!
We are thrilled to hear you had a positive experience.
We appreciate your feedback.
Customer Services
I wanted to take a moment to recognise…
I wanted to take a moment to recognise the exceptional service I received from Michaela during my recent visit. From the moment I arrived, she was warm, welcoming, and incredibly professional. She took the time to explain everything clearly, kept me updated throughout the process, and made sure I was comfortable and informed at every stage. What really stood out was her attention to detail and her genuine care for both the car and the customer — something that’s rare to find and hugely appreciated.
Michaela went out of her way to ensure the experience was smooth and stress-free, showing real pride in her role and commitment to the Porsche brand. It’s clear she’s passionate about what she does, and it made all the difference. People like Michaela are the reason I wouldn’t hesitate to return or recommend Porsche to others. She’s an absolute credit to your team.
2025年4月30日
Stratstone - Porsche Centre Nottingham からの回答
Hi Chris,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were treated so well and that you found the team to be warm, welcoming, and professional.
We are particularly pleased to hear about Michaela's exceptional service. It is wonderful to know that she went above and beyond to ensure a smooth and stress-free experience for you. Her attention to detail, genuine care, and passion for the brand are truly commendable. We appreciate your feedback and are glad that you were satisfied with the service you received.
Customer Services
Porsche Nottingham go above & beyond
Porsche Nottingham always go above & beyond. It’s always a pleasure visiting Porsche centre Nottingham from reception to service or sales.
2025年4月25日
Stratstone - Porsche Centre Nottingham からの回答
Hi Malcolm,
We are delighted to hear that you had a positive experience at Porsche Centre Nottingham.
We strive to provide exceptional service to all our customers and appreciate your feedback.
Customer Services
Porsche Nottingham were very impressive…
Porsche Nottingham were very impressive for my last service visit and made me feel a valued customer
2025年4月17日
Stratstone - Porsche Centre Nottingham からの回答
Hi Mr & Mrs Byrne,
We're thrilled to hear about your positive experience at our service department.
It's our goal to ensure every customer feels valued and receives exceptional service.
Customer Services
Great experience from Porsche service
Michaela in the service team was very professional, friendly and helpful. She made the whole service experience easy. Thank you!
2025年4月15日
Stratstone - Porsche Centre Nottingham からの回答
Hi Simon,
We are delighted to hear you had a positive experience and that you found Michaela professional, friendly, and helpful.
We appreciate your feedback and are glad you had a positive experience.
Customer Services
Pleasant Experience
Pleasant staff all round (Michaela from service in particular) Nice environment in which to wait along with a steady supply of refreshments.
Cockeyed date entry needs sorting!
2025年4月16日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
We're glad you found Michaela helpful and enjoyed the refreshments.
We're aware of the date entry issue and are working on a solution.
Thank you for your feedback.
Customer Services
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