They returned the vehicle on limp mode with engine lights on then refused to rectify following a routine recall. Then tried to charge me thousands to rectify loads of issues the vehicle allegedly had.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack... もっと見る
企業が回答しました
While the service to the vehicle was as good as you would expect from a Porsche dealership, what raised it a step higher was the excellent, professional and friendly attitude I encountered with each... もっと見る
企業が回答しました
Fantastic recent experience with Porsche Centre Nottingham Service. Car was booked in for software upgrades. Great service from the team - Michaela and Kinna. Car was quickly returned to me and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Electric Avenue, NG2 1RS, Nottingham, 英国
- 0115 934 0062
4.3
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pinnacle of customer service and engineering
The most professional, caring customer experience you can have bar none
2025年1月30日
Stratstone - Porsche Centre Nottingham からの回答
Hi Nick,
We're thrilled to hear you had such a positive experience.
We strive to provide exceptional customer service.
Customer Services
Great Porsche Dealership
Location is great, warmly greeted by the team on reception, offered a drink whilst waiting to be served.
Sales and Service team are great highly recommend this dealership
2025年1月30日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience at Porsche Centre Nottingham.
We appreciate your feedback and will share it with our team.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Philip,
We appreciate your kind words and are glad to hear that your experience met your expectations.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Timothy,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
We got a cup of very milky coffee ;-(
2025年1月16日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
We appreciate your feedback and are sorry to hear that your coffee was too milky.
We strive to provide a consistently enjoyable experience for our customers, and we'll take your comments into consideration as we continue to improve our offerings.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Alan,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Very efficiently handled
Very efficiently handled, as always.
The Service Advisors were very helpful throughout the process, which I greatly appreciated.
2024年12月20日
Stratstone - Porsche Centre Nottingham からの回答
Hello Colin,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our team provided excellent service.
Customer Services
The service here is usually very good…
The service at Stratstone Porsche Nottingham is usually very good but getting return calls from service is a bit of a nightmare at times.
Several calls over several weeks to try and book an MOT and extend a warranty is not something I'd expect from a premium brand however, once I did get through to someone, the service was great as always.
2024年12月6日
Stratstone - Porsche Centre Nottingham からの回答
Hi,
We understand that getting in touch with our service department can sometimes be challenging, and we apologise for any inconvenience this may have caused.
We strive to provide excellent customer service and will certainly take your comments into consideration as we continue to improve our communication processes.
We're glad to hear that once you connected with someone, the service was up to our usual standards.
Customer Services
Professional and friendly service
2024年11月11日
Stratstone - Porsche Centre Nottingham からの回答
Hi Mr Gray,
Thank you for your kind words.
We are pleased to hear that you had a positive experience.
Customer Services
Corrections of recalls
Friendly greeting, detailed explanation of what will happen, timely completion of work abd a clean automobile to pick up! The only criticism was the number of times I had to call to organise the actual service.
2024年11月28日
Stratstone - Porsche Centre Nottingham からの回答
Hi Tim,
We appreciate your kind words about our team's friendliness, thoroughness, and timely service.
We strive to provide a positive experience for all our customers.
We understand your frustration with the need to call multiple times to schedule your service.
We will take your feedback into consideration as we work to improve our communication and scheduling processes.
Customer Services
Everything happened as was agreed
Everything happened as was agreed. Good timekeeping. All work done was explained. Cost was as agreed.
2024年11月29日
Stratstone - Porsche Centre Nottingham からの回答
Hi Steve,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that everything went smoothly and that you were satisfied with the service.
Customer Services
great service as usual
2024年11月15日
Stratstone - Porsche Centre Nottingham からの回答
Hi Paul,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Very easy dropped Taycan off for…
Very easy dropped Taycan off for service in the morning and picked it up in the afternoon!!
2024年11月15日
Stratstone - Porsche Centre Nottingham からの回答
Hi Christopher,
We appreciate your kind words and are glad to hear you had a positive experience with our service.
Customer Services
Service provided by staff was excellent
The work was carried out on time and service was excellent
2024年11月8日
Stratstone - Porsche Centre Nottingham からの回答
Hi Nicola,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Dylan was exceptionally welcoming and…
Dylan was exceptionally welcoming and helpful
Overall a very satisfying first visit
2024年10月28日
Stratstone - Porsche Centre Nottingham からの回答
Hi Paul,
We appreciate your kind words about Dylan's welcoming nature and helpfulness.
We strive to provide excellent customer service and are glad you found your first visit satisfying.
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hello Dean,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi Daniel,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Stratstone - Porsche Centre Nottingham からの回答
Hi,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Staff refuse to listen to my input
Staff refuse to listen to my input, even though i spent 20 years in professional motorsport-Works teams, Chrysler Ford, Brabham, Ferrari .transmission engineer. + my own successful business- Followed up by a 23 thousand hour airline career. What would I know about machinery? Last job 2 hours diagnostics to prove what I said in the first place.Very nice coffee though
2024年10月17日
Stratstone - Porsche Centre Nottingham からの回答
Hello Philip,
We understand your frustration with the experience you had.
It's important to us that our customers feel heard and valued, and we're sorry that wasn't the case in this instance.
We appreciate your feedback and will use it to improve our service.
Customer Services
Great experience
Experience was very good, communication was excellent and everything was well organised.
2024年10月9日
Stratstone - Porsche Centre Nottingham からの回答
Hi Antony,
We're so glad to hear that your experience was positive!
We strive to provide excellent communication and organization for all our customers.
Customer Services
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