Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone
Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... もっと見る
企業が回答しました
Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Marsland Street 24, SK1 2AH, Stockport, England, 英国
- 0161 476 9090
4.4
優良
243件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extremely disappointing purchase experience – Porsche 992 Targa
I recently purchased a Porsche 911 (992) Targa from Porsche Centre Stockport, and unfortunately the experience was extremely disappointing and far below what I expected from Porsche.
During the visit I had to specifically request a test drive, which was not offered. Before the drive I pointed out several issues with the vehicle including gravel-damaged PPF and a buckled door speaker cover, which I was assured would be resolved.
The handover appointment was then disastrous.
When I arrived to collect the car, it could not be taxed because the MOT had not been processed correctly, meaning I was unable to take the vehicle away after travelling nearly two hours. The presentation in the handover bay was also very poor — the car was simply left there uncovered on a wet floor, with none of the usual presentation or sense of occasion you would expect for a car of this calibre.
During this failed handover I also noticed that the door speaker repair attempt was unacceptable and the rear light unit contained a significant amount of water. A replacement speaker was only ordered after I insisted.
I was later promised the car would be delivered by covered transporter, but it ultimately arrived on an open flatbed recovery truck, filthy and requiring me to clean it myself.
While I have been offered a Porsche Experience Day and a free service, the overall after-sales experience has been extremely poor and disappointing. I have also copied the dealer principal into my correspondence but have received no response, which is surprising given the circumstances.
I hope this feedback is taken seriously and that steps are taken to ensure future customers receive the level of service expected from a Porsche dealership.
2026年2月28日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hi Jonathan,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Porsche Centre Stockport Customer Services
Great service again from Porsche…
Great service again from Porsche Stockport. Friendly, knowledgeable staff. It’s always a pleasant experience visiting the dealership.
2026年3月3日
Stratstone - Porsche Centre Stockport からの回答
Hello Ken,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Porsche Stockport
Once again, great service from Stephen Hughes and the service guys at Porsche Stockport
2026年2月4日
Stratstone - Porsche Centre Stockport からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Stephen Hughes at Dealership
Have a lovely day!
Porsche Centre Stockport Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hello, Hamed
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Stockport Customer Services
John at Stockport Service Centre was…
John at Stockport Service Centre was extremely professional, knowledgeable and friendly. He answered all our questions and always got back to us. He is a great representation of the Porsche brand.
2026年1月29日
Stratstone - Porsche Centre Stockport からの回答
Hi Gareth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with John at Dealership
Have a lovely day!
Porsche Centre Stockport Customer Services
Can returned with safety features…
Can returned with safety features disconnected (cameras), had issues with payment in that the system didn't work and I had to pay twice. Vehicle also returned with grease on side panels after the hood was lubricated.
2026年2月4日
Stratstone - Porsche Centre Stockport からの回答
Dear Chris,
Thank you for taking the time to rate the experience you have had with Porsche Centre Stockport. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Stockport Customer Services
Porsche Taycan
Brought my Porsche Taycan in yesterday for some recalls. the lady at reception and service rep John was fab!
2026年2月3日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hi Malachy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with John at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I was looked after by Steve in service…
I was looked after by Steve in service and the experience was professional and swift. The car was given back to me very clean and a courtesy car provided while the work was carried out.
2026年1月28日
Stratstone - Porsche Centre Stockport からの回答
Hi Karl,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hello Bobby,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Stockport Customer Services
Stephen Hughes as always been an…
Stephen Hughes as always been an absolute pleasure to do business with he has now looked after my servicing, tyres and warranty needs for over 5 years and is my go too person at Porsche Stockport.
2026年1月26日
Stratstone - Porsche Centre Stockport からの回答
Hello Steven,
Stephen will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Service has improved at Stratstone, given recent staff changes.
Attentive and helpful receptionist. The Sales Manager addressed the issue quickly and explained everything. Service Executive kept my updated whilst I awaited repair.
2026年1月23日
Stratstone - Porsche Centre Stockport からの回答
Hello, Alexandra.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Stockport Customer Services
Very helpful and my new car was…
Very helpful and my new car was presented perfectly
2026年1月22日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hello, Wayne.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Stockport Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hello Stephen, We appreciate you leaving us a review - thank you! Have a nice day! Stratstone Brand Customer Services
Porsche Stockport the place you feel proud to drive a Porsche
Porsche Stockport provided me with an excellent service. Everyone was extremely professional while most caring and welcoming with a very warm hospitality. They truly made me feel relaxed in a very comforting environment with excellent ambience. They certainly know how to make you feel special. Thank you.
2026年1月13日
Stratstone - Porsche Centre Stockport からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Stockport Customer Services
Full vehicle check and fault diagnostic
The service team did a thorough check over the car including updating uncompleted recalls and a check of the charging systems. Steve also offered some advice on next steps should further work be required
2026年1月12日
Stratstone - Porsche Centre Stockport からの回答
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Porsche Centre Stockport Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hello Justine,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Unhappy
They tried to charge me double what it should cost for a service for my car. The on board charger had broken. I paid extra for a fast charging facility when I bought the car but they replaced the broken fast charger with a normal charger. When the on board charger broke, it broke our household charger too and I am yet to hear whether Porsche will be paying for the replacement of our household charger.
2025年12月27日
Stratstone - Porsche Centre Stockport からの回答
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
The senior service staff are not…
The senior service staff are not helpful or nice to deal with.
After having the car at stockport for nearly 3 weeks
have driven oit for just under 20 miles it has three issues .... tyres , air con filter and low brake fluid.
We had a video showing us the inspection that you did ?
2025年12月18日
Stratstone - Porsche Centre Stockport からの回答
Hi Leonard,
Thanks for sharing your feedback on your experience with Porsche Centre Stockport. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Great service
2025年12月11日
Stratstone - Porsche Centre Stockport からの回答
Hello George,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great organised visit for my oil…
Great organised visit for my oil service and part replacement. Mike looked after me very well and helped me pre-plan for 2026 my MOT.
2025年12月17日
Stratstone - Porsche Centre Stockport からの回答
Hi Kerry,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mike at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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