Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone
Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... もっと見る
企業が回答しました
Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Marsland Street 24, SK1 2AH, Stockport, England, 英国
- 0161 476 9090
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really poor service.
Really poor service.
My 3 year old car broke down evening of 25th November. Porsche Assist sent a third party to recover my vehicle to my home due to the dealership being closed. Third party recovery damaged the car.
Called Porshce Centre Stockport on 26th November for advice on how to get the car to the dealership. Person I spoke to couldn't have had a worse attitude. Was told to call Porsche Assist as it was "nothing to do with me or the dealership" and was basically told it wasn't their problem.
Car was collected and taken to the dealership on 26th November. Wiring fault caused the traction control and spoiler modules to fail.
Car collected from Porsche Centre Stockport on 1st December. Upon arriving home, the spoiler was stuck in the extended position and wouldn't retract. Next time I started the car I received a Chassis Error. Called John who had dealt with the original repair, but he was unavailable. Called twice on 1st December and twice on 2nd December and had to complain before I got a call back. Was told I couldn't be seen until 17th December so complained and was booked in for Friday 5th December.
Needed to cancel the appointment and also had further issues with the car to discuss.
Called twice on 3rd December to cancel the appointment with no call back. Also called twice on 4th December with no call back. It is now 4pm on 5th December and still no call back.
I would not recommend Porshce Centre Stockport on the back of this. The calls were regular and the service was amazing when they wanted my money for the car, but the aftersales service has left me questioning whether I want to keep the car or sell it and spend my money elsewhere!

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答
Fantastic experience with Des & Nathan
Fantastic experience with both Desmond and Nathan at Porsche Stockport. Thank you both for all your help and support on my career it was a pleasure to be served by you both.

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答
Efficient and helpful
Efficient and helpful, going the extra mile to resolve an issue I had

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答
1st time using Porsche Stockport…Sloppy…
1st time using Porsche Stockport…Sloppy and Complacent and will be back to Wilmslow instead

Stratstone - Porsche Centre Stockport からの回答

Stratstone - Porsche Centre Stockport からの回答
Great service on service department as…
Great service on service department as always. Great work!

Stratstone - Porsche Centre Stockport からの回答
Service and MoT
They did what they said they would do. The whole process was easy. Steve managed the work and was so helpful and friendly as were all the team. Will be back next time things are due for the car.

Stratstone - Porsche Centre Stockport からの回答
Great service from the dealership
Booked the car in quickly, serviced next day and great service from the dealership.

Stratstone - Porsche Centre Stockport からの回答
Read the Warranty small print!!
Vehicle had major service, then few weeks later engine fault and loss of power.
Porsche Stockport unable to find fault. Refused further checks as under Warranty. (Cost savings) so returned vehicle without repair. Fast forward few weeks I broke down with kids in car and now red engine warning. Fault with injector and a week without a vehicle. Car been running with faulty injector for over 3 months so now I potentially have a time bomb and will need to renew Warranty every year or risk a hige repair bill. Not happy at all. Dont bother with Porsche assist either as you get a offered a Macan empty on fuel or Enterprise rent a car.

Stratstone - Porsche Centre Stockport からの回答
An outstanding experience from…
An outstanding experience from beginning to end!
Chris, our Sales Ambassador, was exceptional—highly professional, friendly, and incredibly helpful throughout the entire process. This was truly one of the best car buying experiences I've ever had, and Chris exceeded all expectations. He kept us well-informed at every stage and made us feel genuinely welcome.
Fantastic service—thank you, Porsche Stockport!

Stratstone - Porsche Centre Stockport からの回答
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