Smiling friendly ladies on reception, offering drinks and food on arrival, Georgia was great, very helpful and clear. Love having my car thoroughly cleaned, very professionally, perfect. Thank you
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My GT car was due routine service with no serious concerns although I had noted some subtle variation in drive, gear changes and cabin sounds. Mike Pinkerton in service logged all the details an... もっと見る
企業が回答しました
Very helpful service team that took the time to do a test drive with me to try and locate an intermittent rattle in the roof lining.
企業が回答しました
Vehicle had major service, then few weeks later engine fault and loss of power. Porsche Stockport unable to find fault. Refused further checks as under Warranty. (Cost savings) so returned vehicle w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Marsland Street 24, SK1 2AH, Stockport, England, 英国
- 0161 476 9090
4.5
優良
234件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
The service I received from start to finish as very professional, efficient and friendly.
excellent
2024年9月16日
Stratstone - Porsche Centre Stockport からの回答
Hi Ian,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our team.
Customer Services
Kept informed and the process was…
Kept informed and the process was quick. Service manager was helpful and polite making for a positive experience. Will use Porsche Centre Stockport again.
2024年9月27日
Stratstone - Porsche Centre Stockport からの回答
Hi Anthony,
Thank you for your kind words!
We're delighted to hear about your positive experience and that you found our Service Manager helpful and polite.
We appreciate your business and look forward to seeing you again soon.
Customer Services
Exceptional customer service
Ryan was very polite, courteous and knowledgeable.
Overall, we were delighted with Ryan’s professionalism and customer service. He really is an asset to the service team and needs to get recognition for his attitude in dealing with customers.
Excellent is all I can say!
2024年9月10日
Stratstone - Porsche Centre Stockport からの回答
Hello,
Thank you for your kind words and for taking the time to share your positive experience.
We're delighted to hear that you were impressed with Ryan's professionalism and customer service.
We strive to provide excellent customer service and appreciate your feedback.
Customer Services
Refreshingly honest approach to car…
Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Reception staff very friendly and attentive as well which all added to the experience. Would buy from here again.
2024年9月5日
Stratstone - Porsche Centre Stockport からの回答
Hi Robin,
We're thrilled to hear you had such a positive experience.
We strive to provide honest and helpful advice, and we're glad you felt valued throughout the process.
We appreciate your business and hope to see you again in the future.
Customer Services
Real people not looking down on me,
2024年8月29日
Stratstone - Porsche Centre Stockport からの回答
Hi Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Ali & Dan should be flipping burgers to…
Ali & Dan should be flipping burgers to drunk people outside a nightclub at 2am. They have no place in a Porsche dealership.
111 Pre-checks..... that's a laugh. We've pointed out several issue that were ticketed as part of the inspection. Lazy & disrespectful
Carrie & Sam 10/10. They were both great and clearly embarrassed at what happened.
Buy a car from ebay. You can probably trust it more
UPDATE.
Due to the way the car was funded a sum of money was due back to me upon collection of the car. Sadly the dealership failed on this point and I've had to take legal action for recovery of my debt.
Instead of a big fat apology I've received intimidation and a counterclaim where they are threatening action against me.
A truly classless act.
2024年8月25日
Stratstone - Porsche Centre Stockport からの回答
Hi Anito,
We understand your frustration and appreciate you taking the time to share your experience.
We strive to provide exceptional customer service and are disappointed to hear that your experience fell short of your expectations.
We take your feedback seriously and will use it to improve our processes.
Customer Services
rude service department
2024年9月3日
Stratstone - Porsche Centre Stockport からの回答
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Fantastic Customer Service (Stockport Porsche)
Everytime i head to the Porsche Garage in Stockport i look forward to the warm welcome. The ladies on the front desk are just so lovely and they make the best coffee and always look after me. Sometimes my kids even ask to come with me just so that they can have the red velvet cake!
The service team are great, even when there is an issue they find a solution to get me on my way.
2024年8月14日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hi Ross,
We're so pleased to hear about your positive experiences at Porsche Centre Stockport.
It's wonderful to know that our team is making you feel welcome and providing excellent service.
We're especially happy to hear that our team goes the extra mile to ensure your satisfaction.
Customer Services
Perfection
You only get one chance at a first impression. On entering your premises the reception you get from Sue and Diane set the standard you get from all the people at Porsche Stockport. it's exemplary.
2024年7月30日
Stratstone - Porsche Centre Stockport からの回答
Hi Dave,
We are so pleased to hear that Sue and Diane made such a positive first impression on you.
Their dedication to providing excellent customer service is truly appreciated.
We strive to create a welcoming and positive experience for all our customers.
Customer Services
Brilliant service centre
Brilliant service centre - Steve Hughes does a fantastic job looking after customers and their vehicles, with consistent and clear communications, a friendly and welcoming style all whilst being super professional - would highly recommend.
2024年7月22日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hello,
Thank you for your kind review.
We're really pleased to hear that Steve gave you a 5* experience! We will ensure that your lovely feedback is shared with him. Thank you for the recommendation and we look forward to seeing you again.
Have a great day,
Customer Services
Very happy with the support and help…
Very happy with the support and help provided from Amrit @PorcheStockport
2024年7月1日
Stratstone - Porsche Centre Stockport からの回答
Hi Rizwana,
We’re happy to hear you had such a positive experience with Amrit!
Regards,
Customer Services
Easy booking
Easy booking, work done on time.
Steve and the team booked my MOT in, told me how long it would be, took the car in, walked me round the car for its healthcheck, did the MOT and valeted it all within the estimated time whilst I waited.
Excellent service, will be back for future service requirements for all my cars.
2024年6月28日
Stratstone - Porsche Centre Stockport からの回答
Hi Ben,
Thank you for reviewing us!
Steve and the team will really appreciate you taking the time to do this.
We hope you have a great day!
Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hi Chris,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Excellent Service
2024年6月12日
Stratstone - Porsche Centre Stockport からの回答
Hi John,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
All has been said your new guy Amrit is…
All has been said your new guy Amrit is a credit to the company
2024年6月4日
Stratstone - Porsche Centre Stockport からの回答
Hello Jerry,
Thank you for giving Amrit such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Ryan at Porsche Stockport was really…
Ryan at Porsche Stockport was really good, looked after me and my Macan. A really nice you man who I enjoyed talking to. I had a good customer experience.
2024年5月17日
Stratstone - Porsche Centre Stockport からの回答
Hi Paul,
Thanks so much for your kind words, we will be sure to thank Ryan on your behalf.
Have a fantastic day!
Customer Services
Stratstone - Porsche Centre Stockport からの回答
Hello Gareth,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Porsche Stockport
Communication was extremely poor!
I requested a call back, which never happened.
My Car was not ready when promised and not communicated in time.
I was offered a free Valet, The Car was just washed and not Valeted.
2024年4月30日
Stratstone - Porsche Centre Stockport からの回答
Hi Anuj,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Panamera Launch Event
Having attended the Panamera launch event last night I would like to congratulate Porsche Centre Stockport for a very enjoyable experience.
I found the staff extremely courteous, professional and helpful in particular Sue Gordon and Sam Seddon.
I currently have both a 911 Targa and a Macan and will be switching from my current dealership to Stockport for all my future service requirements based on last nights' experience.
Chris Fox
2024年4月23日
自発的なレビュー
Stratstone - Porsche Centre Stockport からの回答
Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Sue and Sam.
We hope to be of service to you again!
Customer Services
Seamless from checking in to collection
2024年4月17日
Stratstone - Porsche Centre Stockport からの回答
Hi Gary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
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