Stratstone - Porsche Centre Wolverhampton レビュー 

Friendly, efficient and helpful staff. A very positive experience.

Great as long as you don’t want anyone to answer the phone, ring you back as promised, or even fix a 6 week old car that theoretically can’t be driven at all. We can look at it in two weeks time - wow! But we can’t fix it then, we can only look at it. You’ll have to leave it and we’ll get you an uber somewhere. Fantastic

It doesn’t get better than Porsche Wolverhampton. Amazing service every time

We received a recall letter from Porsche for emissions update , so we booked our car in on 12th dec 2025,
We explained to them when booking it in that a coil light started to flash on dash board while de-accelerating occasionally.
Therefore we requested a diagnostic.
They did the diagnostic and told us it was a complex problem and further investigation was needed as the reading showed no fault codes and so they allegedly worked on our car or 4hours,
They then went ahead with the recall for emissions update .. which we received a call 4 hours later to tell us our car was no longer talking to them and the car would not start ..
Basically they fried the DME. (Ecu)
We then after not hearing for a week had to call them to be told our information for our car was being sent to Porsche uk and they would get back to us ..
again after a week we called again to be told Porsche uk could not find fault and the information was being sent to Porsche Germany ..
after a few days we got a call to say Porsche Germany said our car had been mapped and therefore no work would be carried out through them unless we paid the bill for them having fried our ECU .
We then requested proof of our car ever being mapped as we knew our car had never been mapped .. which they never showed us ..
we then went into the Wolverhampton shop and they still could not show us proof that our car had been mapped . They then admitted that after the first original diagnostic it showed nothing .. and they had not worked on our car for the 4hours they claimed they had on 12th dec which we would had been charged £300 per hour labour for. So they then said they would contribute 50/50 for a new ECU replacement. Which we declined and said they should fit the whole bill for the ECU as this was their fault as the car was ok and running when we gave it them originally.
So we then contacted Porsche GB ourselves and started a complaint through them.
After them having our car for 6 weeks of complaints Porsche Wolverhampton was told to replace the ECU as Porsche GB paid the other 50/50 of the bill ..
after another 2 weeks we was then told our car was ready for collection, however the original fault of the coil light was so there and they said they were 95% the fault is the fuel pump but they could not guarantee this .. and if we wanted them to replace fuel pump it would be just shy of £5000 ..
With this and the poor service we already had we said we would take the car away and take it else where ,
On collection day (8weeks later) they asked if we could wait while they wash our car and we said ok as they had our car for 8 weeks anyway .. another 30mins wouldn’t hurt . So after it was washed they gave us our keys , we went to our car .. started it .. the car shook, the revs are going up and down and stalled ..
we then went to drive off and we could hear a thumping noise coming from the boot, we got out , opened the boot to find our sub and amp was immersed in 3inches of water ..
We therefore went straight back into the dealership and demanded to know why our car was full of water and demanded they dry the boot out and replace our amp as they have had our car for 8 weeks all over winter and through their negligence our car is full of water.
after another 2weeks they called us to say they had dried the boot out and they had dried the sub and amp out piece by piece and there is no fault with it ..
we have taken the car away as they have had our car for 10weeks in total and just wanted our car back ..
we have found our boot to be not dried out at all .. we have had to take all the panels and foam insulation inside the boot out as they continue to be soaked and full of water , we are now on day 3 of drying the boot out ..
the sub and amp makes a thump noise when start the car up .
During the whole 10weeks of Wolverhampton Stratstone our service has been appalling .. not one manager would speak to us . Everytime we requested to see or speak to a manager we would be either told no manager was available or they would ring us back which they never did.
I have to say we regret taking our car for a simple recall as this has been so stressful and has caused damaged to our car.
We will never use Wolverhampton stratstone again for our car

Just an update 3weeks after writing this review so it is now 04/03/2026
Our subwoofer and amp is no longer working as I expected so I am now seeking professional advice as through negligence by statstone they have caused damage to this and should replace it .

Dealing with Avril was great, end to end! She's professional, informative and friendly, your cars in safe hands!

Awesome Team

No Matter what do not give these a deposit to hold a car for you. I've been fighting for weeks to get this returned.
They keep telling me that it has been sent, But nothing arrives Absolutely hopeless

Sold me a Taycan with major electrical problems that they were fully aware of and their own engineers had reported as impossible to resolve! The car was flashing severe error messages with 24 hrs of collecting the car and I even had all the screens fail on me whilst driving on the motorway, yet the dealership refused to accept anything was wrong.

6 month battle with the ombudsman and they were forced to take it back. Don’t touch this dealership with a barge pole or pay attention to the insincere apology messages that their customer service team copy paste into their responses to these complaints about Wolverhampton (and they are many). The management of this dealership knows exactly what it is doing and it’s about time Porsche HQ shut them down.

I bought 2 new cars in a 6 month period from Porsche Wolverhampton (Cayenne GTS and Boxster GTS).On collection of the Cayenne GTS it was evident the driver seat had a defect in the leather (excessive creases and wrinkles). I have photos from collection day. 
I was advised to accept the car and if it didn't correct itself it would be fixed under warranty. I was fine with that assurance.
I returned the car after 2 weeks, and Porsche Wolvehampton attempted to iron out the wrinkles using an unapproved third party contact. It didn't work, and so a warranty claim applied for.Subsequently the warranty was approved and an eta given for a complete new seat base.
After a few months there had been no followup. I was then advised that the salesman dealing with the issue (Ben) had left the company and there was no record of the warranty claim or the defect.
The very abrupt service manager (Michael Rohl) then said it wouldn't be covered under warranty as it was "wear and tear"! After much back and forth and disagreement he agreed to strip in a single piece of leather as a “gesture of goodwill”. I disagreed with this as it wasn't Porsche standard procedure. Neither did it reflect previous communication on the matter.
I then contacted Porsche UK to intervene. Having seen all the evidence, communication and photos, a lady called Bethany apologized and said it was clear the seat was defective on collection and that an investigation would be conducted in the handling of this by Porsche Wolvehampton. Also that it would be covered under warranty and a complete new seat base would be supplied.
On liaising with Wolverhampton, Michael Rohl still insisted only a strip of leather would be inserted, ignoring Porsche UK.
After dealing with Porsche Wolvehampton for over a year and my seat still not fixed I gave up on Wolverhampton based on their utter shambles and disregard for any sort of customer service, and have taken it to another Porsche dealer.
Also: my brand new Boxster GTS had a puncture 3 weeks after purchase. I took it to be fixed but the secure wheel nut was missing. I contacted Wolvehampton and they said I must have lost it! A conclusion based on nothing but their own convenience. They did not help in supplying me with another so went to another dealership.
Having spent 260,000 pounds in 6 months with Wolverhampton I would have expected to dealt with professionally, courteously and with integrity. Above all in accordance with Porsche standards. However they do everything to make your experience painful and just exasperating. Don't be fooled by the glitzy showroom, croissants and coffee….the reality is quite different and I would not recommend it to anyone.
Ultimately Porsche cars are great but dealerships like Wolvermpton and incompetent staff let the brand down so badly.

Great staff, always helpful.

Great service as usual thanks to all the team and thanks to porsche assist team

Always go the extra mile to make sure you have everything sorted.

Polite, prompt and courteous service as always. Thank you.

Avril Smith , highly professional and personable.An absolute pleasure to deal with a credit to your business

We purchased a Porsche Taycan from Porsche Centre Wolverhampton and the experience has been nothing short of exhausting and deeply disappointing.

From the day of collection, the car was problematic. Within two hours the window regulator failed. Shortly after, a wheel arch trim fell off and had to be superglued back on. The car developed a damp smell requiring re-valeting, then went on to suffer repeated safety-related faults including camera restriction warnings, dipped beam failures, and brake assist faults. The vehicle was returned three times for these issues and, even after the camera was replaced, the faults continued to reappear.

We were also given incorrect technical information about the cause of these faults, which later proved to be untrue for our Taycan model. Multiple recalls followed, including battery safety inspections every 60 days and a passenger heater recall. The final straw was a complete electrical system failure, with smoke coming from the front of the car — a frightening and unacceptable safety incident.

To make matters worse, Porsche’s proposed repair was to replace the 22kW charger with an inferior 11kW unit. Being asked to accept a downgrade on a premium vehicle after everything we had experienced was simply unacceptable.

We were left without our car over Christmas despite being a one-car household, and then placed under pressure to accept this downgrade or lose our courtesy vehicle — despite earlier assurances that we would not be put back into this car.

We are now over four weeks on from the electrical failure and the only resolution offered has been a 2-litre petrol Macan, which would result in additional financial cost for our family. We are also being told we must return the courtesy vehicle next week, leaving us with no vehicle at all unless we accept a solution we do not agree to.

Communication has been extremely poor. Despite repeated attempts, we received no promised call-backs from the used car sales manager on two occasions, and the branch manager, has not even acknowledged our formal complaint by email.

The brand experience has been completely destroyed for us. We no longer trust the vehicle or Porsche to provide a safe, reliable product, and the way this has been handled has only reinforced that. To top it off Porsche GB who have had to get involved are also now not adhering to their 48 hour manager escalation process, we don't know where to turn.

This has not been the premium ownership experience Porsche promises.

I am on my second Porsche Cayenne and both times Jon Goddard made the experience of buying a new car brilliant. Always on hand when needed too which makes a big difference.

Shocking customer service, have been trying to book a service for 3 days and always told they are busy.
Clearly they only care about certain customers, will never use this garage again for service or purchase

Welcoming, great service

Everything about the dealership was spot on. Could not fault it.