Sytner Group - Graypaul Maserati Birmingham レビュー 

136
TrustScore 5段階評価の5

4.9

120 Highlands Road,Shirley, B90 4NU Solihull, GB


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5つ星のうち5の評価

The buying experience from Graypaul was excellent. Shout out to James Sadler who was absolutely awesome and kept me updated and informed from Day 1 of my enquiry to the day of collection. I have had g... もっと見る

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5つ星のうち5の評価

In the current climate of excessive regulation hoops the team overall made the process as smooth as possible and were all very accommodating while remaining professional. A special mention for Steve D... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently purchased a Maserati Grecale Trofeo. The team was highly professional, helpful, and courteous throughout the whole process. I cannot rate this company highly enough. Dani and James need a... もっと見る

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5つ星のうち5の評価

Took my Maserati Grecale Modena into Graypaul Birmingham for service and Was treated very well with car returned in pristine condition looking great after wash and clean. They when through everythin... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

  • 120 Highlands Road,Shirley, B90 4NU, Solihull, 英国

  • 0121 439 0473

4.9

優良

TrustScore 5段階評価の5

136件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(136)

過去12か月のレビュー数: 12,463

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5つ星のうち5の評価

Our Maserati Birmingham experience

From the moment we arrived at the beautiful showroom we were met by a friendly receptionist and Paul Holmes. They made us feel most welcome.
With the help of Paul we selected the car of our choice.
There was never any pressure to buy.
Once we decided to go ahead with the sale Paul and James were so helpful assisting us with all the paper work.
Collecting the car was fun and with the help from Paul we learnt about most of how the car and its many wonderful features operate..

2023年6月15日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Elizabeth, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

I recently purchased a car from this…

I recently purchased a car from this company and l can honestly say that it was the most pleasurable experience l have ever had when buying a car.
From the sales perspective, Steve was very friendly, highly knowledgeable about the cars but most of all very honest. The whole process was a smooth transition and Steve did his utmost to help and resolve any small issues.
Jo was absolutely wonderful and so kind with us all, especially with my children they still talk about her!
We even met a previous colleague who kindly remembered us from a few years before!
This company must be a great place to work for, as the staff are kind and genuinely passionate people who clearly enjoy their job.
On collection day Steve pulled out all the stops! All the small efforts seem huge to us. We were made to feel very special. The car was covered and my children enjoyed the anticipation of pulling the cover off!
When you buy a Maserati, not only do you get a beautiful car but also a memorable experience.
A huge thank you to all the staff.

2023年5月6日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Good Knowledge of cars

Clear explanations of cars

2023年5月5日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good morning Linda, thank you for leaving a great star rating about Graypaul Birmingham. If there is anything further I can assist with them please do not hesitate to get in touch. Many thanks, Stuart Hood

5つ星のうち5の評価

Excellent team of staff

Excellent team of staff, from opening the door to closing the deal. All aspects top draw, with a definite mention for Steve Dadds in sales.

2023年5月4日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Harris, I’m delighted to read your kind words about Graypaul Birmingham and our team member. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Buying a car from Graypaul Maserati was…

Buying a car from Graypaul Maserati was the most hussle free and refreshingly pleasant experience I have ever had. The team that looked after me included Paul Holmes (sales executive ) , James Smith (business manager) and the wonderful Jo on the front of house. The process of the purchase was very smooth and yet swift from initial discussions to the day I collected my brand new car. Everything was clearly explained to me by James and Paul and I’m truly impressed by the first class service given to us by Jo . Thank you Graypaul Maserati for the exquisite service and my brand new beautiful Maserati Grecale which I can’t get enough of

2023年4月30日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Jackie, I’m delighted to read your kind words about our team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Grecale Modena

Have dealt with Graypaul for over 5 years now and am on my third vehicle.
Paul Holmes has always been professional, friendly
and extremely knowledgeable about each vehicle I have bought and have at no time felt pressured into a purchase.
From the moment you walk into the showroom the experience has been second to none!
The cars performance and build quality have been exceptional. Worth checking out a Maserati if you are looking for a high end performance vehicle. You never know you might be pleasantly surprised.

2023年3月16日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Duffin, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Dani was brilliant as was his colleague…

Dani was brilliant as was his colleague Steve, who took me on test drive and looked after me.
Fantastic follow up and service.
Shame we had to do so much paperwork but perhaps that's the age with live in!

2023年4月7日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Donsworth, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

First rate and friendly service in both…

First rate and friendly service in both sales and after sales care. Have been using Graypaul for servicing for the last few years and have just bought a new vehicle from them based on an excellent experience. Would highly recommend.

2023年4月21日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Bartlett, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Customer Experience is amazing

Customer Experience is amazing. The product is great too.

I recently purchased a nearly new Levante Trofeo from the Graypaul Maserati Birmingham dealership.
As soon as I entered the showroom the customer experience is second to none. Every question was answered even some of those questions that I didn't have.
The team are extremely knowledgeable of their product, the friendly nature assists with the process and there certainly isn't any pressure to purchase.

2023年2月18日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Jones, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Grecale Trofeo

Everything

Great staff, very helpful, informative, honest, polite and the car is fantastic

Paul Holmes = Topman

2023年4月13日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Mr Stephens, I’m delighted to read your kind words about Graypaul Maserati Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regard, Stuart Hood.

5つ星のうち5の評価

The process was straightforward

The process was straightforward, the staff were open and honest. The deal was concluded with integrity and openness.

2023年4月17日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr Silver, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Buying my first Maserati

Paul who from the time of my initial contact through to the purchase of my car was professional, thorough and accommodating throughout my first experience with Maserati. I hope this remains throughout my journey with them over the next four years.

2023年4月6日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Sharon, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

The experience was very good the staff…

The experience was very good the staff was very helpful and curtious

2023年4月6日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Nick, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Fantastic experience, Great people

Fantastic experience, although the car delivery from Italy was delayed due to manufacturing issues, the guys at Graypaul Maserati Birmingham were extremely professional in communication and updates. They did everything to ensure the process ran smoothly, once the car arrived at the dealership it was turned around quickly for delivery.

2023年3月23日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Sean, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

We parked next door at Porsche as…

We parked next door at Porsche as that’s the car I desired . Wife does not like them so we went into Graypaul Maserati . Cars looked fab and wife loved them . We were approached by Paul Holmes who talked us through all of the attributes of the GHIBLI . He was very knowledgeable and a good bloke with no pressure applied to us to buy . We went away and returned the following Saturday when Paul organised a test drive for us . I returned on the following Tuesday and showed Paul a car I had seen on the website in Edinburgh. He checked availability and the rest is history….. now my car and I love it !!!! Paul Holmes has helped us every step of the way to now be the owners of an Italian supercar . Thanks Paul 👍👍👍

2023年2月4日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Mr White, I’m delighted to read your kind words about Paul. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

great customer care and attention

great customer care and attention. The sales Executive Dani was extremely professional and a delight to deal with. he made the whole process seamless and indeed a very pleasant experience. His colleagues were equally as delightful.

2023年2月15日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Mr Hughes, I’m delighted to read your kind words about Danni and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち4の評価

Great service.

I’m very pleased with the level of service and personal attention of the staff at Graypaul. Steve was exceptionally patient and took great care to explain all aspects of my purchase.

2023年1月25日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Alex, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Great experience

Both James at maserati Birmingham were excellent from first phone call to picking up my car..2nd car I have brought from Birmingham and I will definitely return.
Mark Foster

2023年1月14日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Mark, I’m delighted to read your kind words about James. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Paul and James were great throughout…

Paul and James were great throughout the purchase of my new car. I'm now on my 2nd one in 2.5 years and everything is going well. Smooth handover and experience.

2022年12月16日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Hana, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

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