Sytner Group - Graypaul Maserati Birmingham レビュー 

136
TrustScore 5段階評価の5

4.9

120 Highlands Road,Shirley, B90 4NU Solihull, GB


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5つ星のうち5の評価

The buying experience from Graypaul was excellent. Shout out to James Sadler who was absolutely awesome and kept me updated and informed from Day 1 of my enquiry to the day of collection. I have had g... もっと見る

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5つ星のうち5の評価

In the current climate of excessive regulation hoops the team overall made the process as smooth as possible and were all very accommodating while remaining professional. A special mention for Steve D... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently purchased a Maserati Grecale Trofeo. The team was highly professional, helpful, and courteous throughout the whole process. I cannot rate this company highly enough. Dani and James need a... もっと見る

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5つ星のうち5の評価

Took my Maserati Grecale Modena into Graypaul Birmingham for service and Was treated very well with car returned in pristine condition looking great after wash and clean. They when through everythin... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

  • 120 Highlands Road,Shirley, B90 4NU, Solihull, 英国

  • 0121 439 0473

4.9

優良

TrustScore 5段階評価の5

136件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(136)

過去12か月のレビュー数: 12,524

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5つ星のうち5の評価

Excellent Service

Paul Holmes was brilliant in all aspects of my purchase. Very reassuring and helpful

2024年1月15日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good afternoon, I’m delighted to read your kind words about Paul here Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Great Customer Experience

After years of driving a van I decided to treat myself to a nice car...Paul and the team at Graypaul Maserati couldn't have been more helpful. From start to finish i felt really looked after. Myself and my wife really enjoyed the whole experience. When i need a new car they will be first on my list. Thanks to everyone at Graypaul for making the experience really great!

2024年1月19日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Craig, I’m delighted to read your kind words about Paul and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Great Service and knowledge

Friendly staff who knew about the car I was looking at in detail.

Gave a good test drive over an hour, although it would be nice to find a faster A road to stretch the cars a little.

Car was prepped very well and they picked my wife and I up from the train station on collection day so we could drive home together.

2023年12月27日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Wayne, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

A quality product from a quality team.

Having been in many car showrooms over the years it was refreshing and enjoyable to visit a team who where informed, informative and a pleasure to do business with. They took the time to explain and helped us with our questions, no matter how basic they were.

A quality product from a quality team.

2023年12月21日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Steven, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

A professional and perfectly pitched…

A professional and perfectly pitched experience having walked in ‘off the cuff’ following an unsuccessful visit to Graypauls neighbours ar Porsche.
Danny’s enthusiasm for the brand and several test drives later I am now driving a wonderful car .
From sales manager to financial and through all of the staff I can only commend and recommend Graypaul most highly - 5 stars from me for everyone at great dealership .

2023年12月5日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Chris, I’m delighted to read your kind words about Danny and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

We have just purchased our second new…

We have just purchased our second new car from Graypaul Maserati Birmingham and once again they have pulled out all the stops to get us a great deal
Excellent company with wonderful staff

2023年11月30日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Guy, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

What an amazing Team from the very…

What an amazing Team from the very start they understood my needs and wants, superb interaction in all departments from the receptionist through to the sales support and finance department I could not fault the experience the BEST and I have bought cars from all the major brands Mercedes Audi etc but these are definitely another level arrived a customer and left feeling part of the Maserati family so well done to them

2023年10月16日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Dempsey, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Finally realised what a quality dealership looks like

Bought a Maserati Grecale from Graypaul with PX of an uninsurable Range Rover Sport. All done over the phone and service was excellent. James Sadler kept me fully appraised via WhatsApp and arranged delivery and collection of part exchange. Delivery driver was brilliant and whole process was impeccable. Made me realise how a proper dealership works and how under valued a customer I have been with Land Rover for years! Car is excellent, quality service all round.

2023年10月12日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Matthew, I’m delighted to read your kind words about James Saddler and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち4の評価

What an amazing Team from the very…

What an amazing Team from the very start they understood my needs and wants, superb interaction in all departments from the receptionist through to the sales support and finance department I could not fault the experience the BEST and I have bought cars from all the major brands Mercedes Audi etc but these are definitely another level arrived a customer and left feeling part of the Maserati family so well done to them

2023年10月9日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Edward, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

An excellent buying experience

An excellent, relaxed and professional experience from initial enquiry to purchase. I had excellent service from both Paul and James at the dealership, which made the whole purchase experience a pleasant one, and throughout there was a real sense that they treated each customer as a person not a number, including a warm welcome from reception staff. I also was impressed with the professionalism of the service department and feel confident that when it comes to it, my car will be well looked after. Recommended.

2023年9月22日
自発的なレビュー
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good afternoon Mr Wiseman, I’m delighted to read your kind words about our team here at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Dealing GrayPaul Birmingham was a…

Dealing with GrayPaul Birmingham was a complete pleasure from start to finish. Paul Holmes was superb and offered a brilliant service along the way which was seamless !
Highly recommended and the new car is outstanding.

2023年9月29日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Jon, I’m delighted to read your kind words about Paul and Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

No pressure sales

No pressure sales, excellent knowledge, willingness to help, always following up on actions. Steve our sales manager was superb as were the rest of the team

2023年9月30日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning Laurence, I’m delighted to read your kind words about Steve. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good morning Nick, I am delighted to read your kind words about our Customer Service here at Graypaul Birmingham. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Maserati Professionals Steve and James

Excellent customer service from Steve D in sales and James in admin - From the the initial phone call to test drive to pre prep and day of delivery at Maserati Birmingham the car was gleaming..! .. Sorry Steve you had to sit tight in the passenger seat while I put the Maserati through its paces. Had to be Done. lol .Hope the after care service continues ..I'LL BE BACK..!.. If you looking for your next Maserati this is the place and you wont be pushed around for a sale, the cars and customer service speak for themselves..!

2023年8月24日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Morning, I’m delighted to read your kind words about Steve and James from Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

10/10 from start to finish

From first contact, the team were great. James Sadler made contact and told me what was required for a test drive, following the test drive, I was given information around part exchange and finance possibilities. Having decided to purchase a vehicle, I was given the opportunity to review the specification, see what was available and make a choice between building my own or selecting one that was available. James Smith processed the financial side. Both James’s were brilliant at keeping in touch, letting me know what to expect and smoothing the process - it was amazing. The whole experience was fabulous.

2023年8月11日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good morning, I’m delighted to read your kind words about our staff here at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Third vehicle from Graypaul

Third vehicle from Graypaul. A great team who really look after their customers. Of course, fantastic cars help...

2023年7月16日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Mr Flanagan, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Maserati Purchase

Always a great experience. Friendly, helpful and most of all, professional and knowledgeable staff. Always feel valued as a customer and know that I can contact them anytime with a query or comment and they’re happy to help.

2023年7月14日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

Great Dealership For Great Cars

Sales staff were very attentive and answered any questions that I had. Overall a great experience from walking in to buying my car.
As well as an open invite to drop in anytime for a coffee and catchup when passing.
Would definitely recommend Graypaul Maserati Birmingham.

2023年7月12日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good morning Mr Blench, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

I was met at the door by the…

I was met at the door by the receptionist who knew our name, taken to a room and given coffee, biscuit’s and chocolate .
The transaction was smooth and efficient thanks to Dani Mazic and the bottle of wine given to us was a nice touch .

2023年7月2日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon Mr Skinner, I’m delighted to read your kind words about Dani and the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

5つ星のうち5の評価

We were made to feel very welcome at…

We were made to feel very welcome at the premises of Graypaul Maserati Birmingham both by the Receptionists and our dedicated salesman, James Sadler.
The test run in the Maserati Grecale was stress free and the exchange from the Levante to the Grecale was effected swiftly.
We particularly appreciated the delivery of the car to our home and the amount of time James spent explaining the workings of the vehicle. All in all, an enjoyable experience!
By the way, the coffee at Graypaul Maserati Birmingham is also first class!
Thank you

2023年6月26日
Sytner Group - Graypaul Maserati Birmingham ロゴ

Sytner Group - Graypaul Maserati Birmingham からの回答

Good Afternoon , I’m delighted to read your kind words about James and Graypaul Birmingham . Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood

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